If you try to transfer tickets on Ticketmaster and get an error saying transfers are not allowed, there are a few possible reasons why. The main reasons Ticketmaster may restrict ticket transfers include: restrictions set by the event organizer, anti-scalping measures, limits on certain ticket types, and technical issues.
Event Organizer Restrictions
One of the most common reasons Ticketmaster will not allow transfers is that the event organizer has set restrictions on ticket transfers. Many major concerts, sporting events, and other high-profile events will block transfers to help prevent scalping and ensure tickets end up in the hands of genuine fans.
Event organizers can set specific rules with Ticketmaster that disable transfers completely or only allow transfers to certain groups of people, like friends and family. If you try to transfer tickets and get an error, it is likely because the event you purchased tickets for has enacted anti-scalping restrictions.
Along the same lines, Ticketmaster itself will sometimes put limits on ticket transfers as an anti-scalping measure. Scalping refers to reselling event tickets, often at inflated prices. Ticketmaster aims to stop scalpers from scooping up tickets and profiting from resales, which shuts out everyday fans.
To limit scalping, Ticketmaster may disable transfers on certain high-demand events or shows where scalping is expected to be an issue. This prevents scalpers from easily transferring tickets they purchase to anonymous buyers.
Restrictions on Certain Ticket Types
In some cases, only certain ticket types are restricted from being transferred on Ticketmaster. For example, many venues have special VIP ticket packages that include extra perks like premium seating, food and drinks, or access to exclusive areas. To prevent scalping, these special VIP tickets often cannot be transferred.
Student, military, senior, and other highly discounted ticket types also commonly have transfer limits in place. This prevents people from buying these specially priced tickets and reselling them at higher prices to make a profit.
In some instances, you may encounter errors when trying to transfer Ticketmaster tickets due to simple technical issues. For example, Ticketmaster’s transfer system could be temporarily unavailable due to website maintenance. You may also get errors if you or the recipient have an outdated app, expired payment method, or if Ticketmaster is experiencing bugs.
Technical problems are not always the reason for transfer restrictions, but can occasionally cause transfer issues. If persistently getting errors, it doesn’t hurt to try again later or contact support in case it is a tech problem on Ticketmaster’s end.
Ways to Troubleshoot Ticket Transfer Issues
If Ticketmaster is not allowing you to transfer tickets, here are some things you can try to troubleshoot the issue:
- Double check the event listing or receipt for any transfer restrictions.
- Try transferring on both desktop and mobile to rule out app issues.
- Contact the box office or promoter to ask about transfer policies for the event.
- Remove your payment method and re-add it in case of expired or invalid card.
- Call or chat with Ticketmaster customer service for help.
- If all else fails, resell through Ticketmaster’s official resale platform.
Using Ticketmaster’s Official Resale Market
If you are unable to transfer tickets due to restrictions, Ticketmaster provides an official safe resale marketplace you can use instead. Ticketmaster Resale provides a secure way to resell tickets you can no longer use.
Benefits of using Ticketmaster Resale include:
- Buyers are protected from invalid or fraudulent tickets.
- Sellers can recoup some of the cost of an unused ticket.
- Tickets are priced according to demand to discourage scalping.
- Sales are seamless since tickets are already in your Ticketmaster account.
While there are some fees involved, Ticketmaster Resale is the safest option if you need to resell a non-transferrable ticket. It prevents scams, ensures buyers get valid tickets, and gives you at least some money back on unused tickets.
Policies for Different Event Types
Below is an overview of common Ticketmaster transfer and resale policies for different event types:
Concerts almost always have restrictions on ticket transfers to prevent scalping. Try the Ticketmaster Resale platform if you cannot attend. Transfers may work for small club shows.
Leagues like NFL and NBA often disable transfers on Ticketmaster to block scalpers. Check team or league policies. Resale marketplace is best option.
Broadway and other theater shows sometimes have limits, especially on premium seats. But general admission tickets can usually be transferred.
Comedy club tickets can typically be transferred in most cases. But huge acts at arenas may block transfers to prevent resales.
Festival promoters tend to block transfers and closely manage resales to prevent scalping. Use official exchange if available.
Getting Around Transfer Limits
While Ticketmaster transfer restrictions are in place to prevent scalping and ensure fair access to tickets, there are some tips to possibly get around limits:
- List tickets at face value on fan exchange groups instead of public resale sites.
- Change the ticket delivery method to “Will Call” so you can pick up tickets and hand them directly to the buyer.
- Transfer to someone you know and trust like a family member or friend vs. a stranger.
- Some buyers take the risk of paying for non-transferrable tickets, though it is risky.
Keep in mind bypassing non-transferrable restrictions does violate terms in most cases. But Ticketmaster does aim to put tickets in the hands of fans, so there are scenarios where transfers slide by its policies.
Ticket transfers are restricted by Ticketmaster to protect regular fans and prevent scalping and resales. If you cannot transfer tickets, check event policies, troubleshoot technical issues, or use Ticketmaster’s official resale exchange. With patience and the right approach, you can resell non-transferrable tickets in permitted ways.