If you are unable to access your tickets on the Ticketmaster website or app, there are a few potential reasons why this may be happening. Here are some of the most common issues that prevent Ticketmaster users from accessing their tickets, along with troubleshooting tips to help you gain access.
Your account login credentials are incorrect
One of the most common reasons you may be unable to access your Ticketmaster tickets is because you are using an incorrect username or password when trying to login. Double check that you are using the correct email address and password associated with your Ticketmaster account. If you have multiple accounts, make sure you are logging in to the account that actually made the ticket purchase.
If you have forgotten your password, use the “Forgot Password” link on the Ticketmaster login page to reset it. Ticketmaster will email you a link to create a new password. If you have also forgotten the email address your account uses, you will need to contact Ticketmaster Customer Support for assistance recovering access to your account.
You are logged into the wrong Ticketmaster account
If you have multiple Ticketmaster accounts, you may be logged into an account that did not actually purchase the tickets you are trying to access. Log out of your account and make sure to log back in using the credentials for the account that made the ticket order.
Double check that the account you are logged into shows the correct order history and ticket purchases. If you no longer have access to the account that made the purchase, you will need to contact Ticketmaster Customer Support to try to regain access.
You are trying to access tickets too early
For some events, Ticketmaster tickets do not become accessible to print or view until 1-2 weeks prior to the event date. This is dependent on the event organizer’s policies. If you are trying to access tickets well in advance of the event, you may get error messages or find there is no ticket option available for you to view and print.
In this case, wait until 1-2 weeks before the event and then try to access your tickets again. They should become available to view, download and print as the event date gets closer based on the timeline set by the organizer.
The tickets are mobile/Flash only
For some events, the tickets may be restricted to only being viewable on your mobile device through the Ticketmaster app. Or the tickets may be Flash based, which also means you can only access them by downloading and using the app on your smartphone, tablet, or other mobile device.
If this is the case, you will be unable to view, print or download the tickets from a desktop or laptop computer. Instead, check on your mobile device using the latest version of the Ticketmaster app to access and view your tickets.
Your Ticketmaster account was used fraudulently
In some cases, hackers or fraudsters may gain access to your Ticketmaster account and purchase tickets or drain funds without your knowledge. If this happens, Ticketmaster will typically detect the suspicious activity and disable access to your account to prevent additional fraudulent charges.
However, this safety measure also blocks you from legitimately accessing any tickets that may have been fraudulently purchased in your account. You will need to contact Ticketmaster Customer Service to regain access to your account once the fraudulent activity has been reversed.
You accidentally deleted the ticket emails
If you accidentally deleted the confirmation emails that Ticketmaster sent after your ticket purchase, you may have also deleted the links to access your tickets. However, you can still login to your Ticketmaster account and view your purchase history and active ticket orders.
From there, access your order and use the “View Tickets” option to pull up and print your tickets, even without the original email confirmations. As long as you remain logged in, you can view and redownload tickets without needing the emails.
The event was cancelled, postponed or rescheduled
If an event is cancelled, indefinitely postponed, or rescheduled for new dates, Ticketmaster will void any previously purchased tickets. In most cases the company will automatically refund the purchase amount to the original payment method used to buy the tickets.
Since the event is no longer taking place as originally planned, Ticketmaster will remove the ability to access or view any tickets that had been purchased. You will no longer be able to download or print cancelled tickets.
You purchased tickets through a resale site
If you purchased event tickets through a Ticketmaster resale marketplace such as TicketExchange, you may need to access your tickets differently than if you bought them directly from Ticketmaster itself. Resale sites have different mechanisms for viewing and downloading tickets once purchased.
Carefully review your confirmation emails from the resale site for instructions on how to access and view your tickets. You may need to create an account on the resale site first before your ticket purchase is linked and viewable in that account.
Ticket delivery was delayed
In rare instances, there may be a delay in Ticketmaster delivering or making tickets accessible due to technical issues on their end. This could prevent you from viewing your tickets temporarily until the problem is resolved.
Check Ticketmaster’s social media pages and help site for any notifications about known delivery delays impacting ticket visibility or access. If the issue persists for more than 48 hours, you may need to contact their customer service team for assistance investigating the cause.
Using an unsupported browser
Your web browser may not be properly supported for accessing and viewing tickets on Ticketmaster. Make sure you are using an up-to-date version of a mainstream web browser like Chrome, Firefox, Safari or Edge to login to your Ticketmaster account and view ticket details.
Older, outdated browsers or niche browsers may not load Ticketmaster’s ticket interfaces properly, which can prevent access. Switch to a supported, updated browser and try again.
Check that you have a stable internet connection when attempting to login to Ticketmaster and view your ticket order details. Weak wifi signals, VPN connections, firewall issues and other connectivity problems could prevent you from accessing tickets.
Troubleshoot your network connection or try accessing Ticketmaster from a different internet source, like mobile data instead of wifi. This will help determine if the issue lies with your specific network or device.
Third party purchases complicate access
If you purchased Ticketmaster tickets through a third party vendor, affiliate or other intermediary instead of directly from Ticketmaster itself, the process for accessing tickets gets more complicated.
You will likely need to create an account on whatever platform the third party uses, and then link your Ticketmaster ticket purchase to that account in order to access and view the ticket documents.
Carefully review any instructions provided by the third party site on how to link your Ticketmaster ticket order with their platform in order to access and view the tickets you purchased through them.
Verify your personal information is accurate
Double check that your personal information – legal name, address, email, payment method – is up to date and accurately entered in your Ticketmaster account profile. Any discrepancies or outdated info could potentially interfere with linking your purchases to your account.
Making sure your personal details are current will help ensure a smooth ticket purchasing and access process. You can update your profile details directly on the Ticketmaster website.
Contact Ticketmaster Customer Service for assistance
If you have attempted the troubleshooting tips listed here and are still unable to access your Ticketmaster tickets, your next step is to contact their Customer Service team directly for assistance.
You can submit a support request on Ticketmaster’s Help page describing the specific issue you are experiencing. Provide detailed information on the event, order number and steps you have already taken to try to access the tickets.
A representative can investigate your order and account details to try to resolve whatever is preventing you from viewing, printing or downloading your event tickets. Be prepared to verify your account identity for security purposes.
How to avoid Ticketmaster ticket access issues
Here are some tips to avoid running into problems accessing your tickets in the future when using Ticketmaster to purchase tickets to events:
- Make sure to only buy tickets from the official Ticketmaster site or app.
- Be wary of purchasing tickets through third party vendors.
- Keep your Ticketmaster login credentials safe and private.
- Use unique passwords and enable two-factor authentication.
- Keep your account contact information up to date.
- Save your ticket purchase confirmation emails.
- Only use mainstream, updated web browsers to access Ticketmaster.
- Avoid using public, unsecured wifi to login to Ticketmaster and view tickets.
- Bookmark the official Ticketmaster website for easy access.
- Know when and where your tickets will be made available for view and download.
Following best practices for accessing your Ticketmaster tickets will help minimize the chances that you will lose access or be unable to view and print your tickets for the events you want to attend.