If you are unable to login to your Ticketmaster account, there are a few common reasons why this may be happening. The most likely culprits include incorrect login credentials, account lockout due to too many failed login attempts, website errors or glitches, browser conflicts, or your account may have been temporarily disabled or banned. Don’t panic, as most of these issues can be easily resolved if you follow some troubleshooting tips.
Incorrect Login Credentials
The most obvious reason why Ticketmaster may not be allowing you to login is because you are entering an incorrect email address or password. Double check that you are using the correct email associated with your Ticketmaster account. Make sure there are no typos or extra spaces when entering both your email and password.
If you cannot remember your password, use the “Forgot Password” option on the Ticketmaster login page. This will send a password reset link to your email on file where you can create a new password. If you no longer have access to the email on your Ticketmaster account, you will need to contact Ticketmaster Customer Support to regain access.
Account Lockout Due to Failed Login Attempts
If you enter an incorrect password too many times when trying to login, Ticketmaster will temporarily lock your account as a security precaution. This lockout often lasts 30 minutes before you are able to try logging in again. Be patient and wait for the lockout period to expire before attempting to login again with the proper credentials.
You can also use the “Forgot Password” option to reset your password even during a temporary lockout. The password reset link sent to your email will still allow you to create a new password and gain access to your locked account.
Website Errors or Glitches
Sometimes there are errors or glitches with the Ticketmaster website that may prevent logging in. If the login page is completely unavailable or failing to load, this indicates a website problem rather than an issue with your individual account. Try refreshing the page or clearing your browser cookies and cache to see if this resolves the problem.
You can also try logging in from another web browser or device to determine if the issue stems from your browser or device. Outages on Ticketmaster’s end are usually resolved quickly, so try again in a few minutes if the login page is not functioning properly.
Browser Incompatibility Issues
In rare cases, conflicts with your web browser may prevent successful login to your Ticketmaster account. Trying to access Ticketmaster in older, unsupported web browsers can sometimes cause login errors or other technical glitches.
Make sure you are using an up-to-date browser such as Chrome, Firefox, Safari or Edge to access Ticketmaster. Clear your browser cookies, cache and browsing history to eliminate any conflicting data. Trying a different browser can also help determine if browser incompatibility is the source of the login problem.
Temporary Account Disabling or Bans
In some instances, Ticketmaster may temporarily disable accounts or ban users for policy violations. Trying to access large numbers of tickets, reselling tickets against policy, fraud, or other abuses of the Ticketmaster system can sometimes result in account disabling.
If your account has been disabled, you would need to contact Ticketmaster Customer Support to find out why and what steps are required to potentially re-gain access to your account. Provide as much details as possible when reaching out for assistance.
Contact Ticketmaster Customer Support
If you still cannot determine the cause of your Ticketmaster login issues after trying these tips, reach out directly to their Customer Support team for assistance. Be prepared to provide identifying information to verify yourself as the account owner when contacting Support.
Some common ways to contact Ticketmaster Support include:
- Calling their toll-free customer service phone number
- Initiating a live chat from their website during business hours
- Emailing their customer service address
- Contacting them via social media channels like Twitter or Facebook
- Visiting a Ticketmaster ticket office or venue box office in-person
When you contact Support, clearly describe the login problem you are encountering. Details like error messages, what device/browser you are using, and steps you already tried can help them troubleshoot faster. Also have your Ticketmaster account information handy.
Enable Login Notifications
To protect against unauthorized access to your Ticketmaster account, make sure you have login notifications enabled. This security feature sends you an email or text message whenever someone logs into your Ticketmaster account.
If you receive a login notification but did not recently access your account yourself, your credentials may be compromised. Change your password immediately and report the suspicious activity to Ticketmaster.
Use Strong Login Credentials
Always use strong, unique passwords for your Ticketmaster account. Avoid common or easy to guess passwords. Enable two-factor authentication if available for an added layer of login security.
Never share your Ticketmaster username or password with others. Also make sure to only login to Ticketmaster from trusted devices which are secured and free from malware infections.
Check Your Account Settings
It’s also possible your Ticketmaster account settings were changed in a way that is preventing login. For example, if you only used Facebook Login in the past, but that connection was severed, you may need to reset your password.
Check your account settings and connections via your profile once successfully logged in. Make sure you have valid contact info like email and phone number on file so you can recover access if needed.
Clear Cookies and Cache
Try clearing your browser history, cookies and cache to eliminate any corrupted data that may be interfering with logging into Ticketmaster properly. After clearing the browser data, close all windows and tabs, restart the browser, and try logging in again.
Try Logging In on a Different Device
If you still cannot login after trying all other troubleshooting tips, attempt accessing your Ticketmaster account from a different device like a mobile phone, tablet, or computer. Sometimes browser or device-specific issues are preventing proper login.
You can also try using a different web browser on the same device. Try logging in via Chrome if using Firefox, or vice versa. This can help determine if the login problems are isolated to a specific web browser.
Use Incognito or Private Browsing Mode
Enter Incognito or Private Browsing mode in your browser before accessing the Ticketmaster login page. This clears all temporary data like cookies that may be interfering with a successful login.
After logging in via Incognito mode, you can disable it again. The login should now persist across normal browsing sessions if the issue was caused by corrupt temporary browser data.
Update Browser and Operating System
Make sure your web browser and device operating system are fully up-to-date with the latest patches and security fixes. Older browsers or OS issues can sometimes disrupt Ticketmaster functionality.
On mobile, make sure you have installed the latest updates for iOS, Android or other platforms. Using outdated software increases vulnerability to bugs that could affect Ticketmaster access.
Reset Your Password
When all else fails, perform a password reset on your Ticketmaster account. Even if your current password is correct, resetting it can help resolve login problems.
Use the “Forgot Password” link on the Ticketmaster login page, then follow the emailed link to create a brand new password. Make sure to use a strong password you have never previously used for other accounts.
Wait and Try Again Later
For site outages or temporary glitches, waiting a while before trying to login again will often resolve the problem. Give it a few hours or try again the next day.
Rushing and repeatedly trying to login when you encounter errors often makes the problem worse. Exercise some patience and try again later if the issue appears to be on Ticketmaster’s end.
Following the tips in this guide should help you troubleshoot and fix the most common reasons why Ticketmaster may not be allowing you to login. Reach out to their Customer Support if issues persist after trying these solutions.