If you are unable to sign into the Ticketmaster app and are greeted with a blank screen, there are a few troubleshooting steps you can take to resolve the issue. The blank screen is likely caused by a technical glitch or bug in the app itself. Restarting the app, updating the app, restarting your device, or reinstalling the app are some simple fixes that often resolve a blank screen in the Ticketmaster app.
Restart the Ticketmaster App
The easiest first step is to close the Ticketmaster app entirely and restart it. Apps can sometimes glitch and a simple restart will reset the app and allow it to load properly. Follow these steps:
- Double click the home button on your iPhone or Android device to bring up the multitasking display that shows your open apps.
- Locate the Ticketmaster app preview and swipe up to fully close out of the app.
- Open the Ticketmaster app again by tapping on the icon on your home screen.
Allow the app to fully load upon opening it. If it loads properly without the blank screen, then the simple restart resolved the issue. If the Ticketmaster app still shows a blank screen, proceed to the next troubleshooting step.
Update the App
An outdated version of the Ticketmaster app can also cause issues with blank screens. Verify you are running the latest version of the Ticketmaster app. Follow these steps to update:
- Go to the App Store if you are on an iPhone.
- Go to Google Play if you are on an Android.
- Search for Ticketmaster.
- If an Update option appears, tap to update the app to the latest version. If no update is available, then your app is already up to date.
- Try launching the Ticketmaster app again once the update has completed. Check if the blank screen issue is now resolved.
Updates fix bugs and glitches in apps, so an outdated Ticketmaster app can cause problems. Keeping it updated is key. If updating the app did not fix the blank screen, continue to the other troubleshooting methods.
Restart Your Mobile Device
Issues with the Ticketmaster app could also stem from your mobile device itself needing a restart. Powering down and rebooting your iPhone or Android device resets the device, clears out any glitches, and starts fresh. Follow these steps:
- On an iPhone 8 or earlier, hold down the Power button until the slide to power off option appears. Slide to power off. On an iPhone X or later, hold down the side button and Volume Up button together until the slide to power off option appears and then slide to turn off.
- On an Android device, hold down the Power button until the power off menu pops up. Tap power off.
- Allow your phone to fully power down for at least 30 seconds to 1 minute.
- To power your device back on, hold down the Power button again until you see the Apple logo or Android animation power on.
- Once fully booted up, launch the Ticketmaster app again.
Rebooting your iPhone or Android phone will clear out any memory issues or glitches causing the Ticketmaster blank screen and give a fresh start. Check if the app loads properly after the restart.
Uninstall and Reinstall the App
If you have tried all other troubleshooting steps but the Ticketmaster app continues to show a blank white screen, reinstalling the app is the next course of action. Uninstalling will completely delete the app data and cache from your device. Reinstalling gives you a clean slate. Follow these directions:
- Delete the Ticketmaster app from your home screen like you would any normal app to uninstall it.
- On an iPhone, you can also go to Settings > General > iPhone Storage to find and delete the Ticketmaster app.
- On Android, go to Settings > Apps to find and uninstall the Ticketmaster app.
- Once deleted, open the App Store or Google Play Store again.
- Search for Ticketmaster and reinstall the app.
- Try launching the freshly installed Ticketmaster app. The blank screen should no longer appear now.
Reinstalling the app gives you a clean slate and removes any corrupt files or cached data that could be causing your blank screen issue in the Ticketmaster app. This fix often resolves persistent glitches that a simple restart does not.
Update Your Phone Software
Besides the Ticketmaster app needing updates, your iPhone or Android device may also need a major software update. Core device updates can fix device-wide bugs and performance issues that may be contributing to the Ticketmaster app’s problems. Ensure your device software is up to date by following these steps:
- On an iPhone, open the Settings app then tap General > Software Update. Let any iOS updates install.
- On an Android phone, open Settings > System > Advanced > System Update. Let any Android OS updates install.
- Power your phone off and on once more after major software updates.
- Launch the Ticketmaster app again to see if the blank screen bug has been resolved after the software update.
Keeping your device software updated is key for fixing bugs and security issues. Core device updates can potentially fix blank screen errors if your device OS has underlying glitches affecting app performance.
Check Account Login and Password
In some instances, a blank screen when launching the Ticketmaster app can stem from login issues where you are unable to properly sign in to your Ticketmaster account. Follow these troubleshooting tips for account sign-in issues:
- Reset your Ticketmaster password if you cannot remember it or have security concerns about its strength. Use the Forgot Password link on Ticketmaster.com.
- Ensure you are entering the correct email and password combination for your Ticketmaster account when signing in to the app.
- Verify that caps lock is not accidentally enabled on your device’s keyboard, which can cause incorrect password entries.
- Make sure you have a viable internet connection on your mobile device.
- Consider signing out then back into your Ticketmaster account on the app to reset the login credentials.
If the Ticketmaster app is unable to properly verify your account login and authenticate you, it may show a blank screen. Resolving any account login issues can allow the app to function normally after sign-in.
Delete and Re-add Account in App
As another troubleshooting step for login-related blank screens, remove your Ticketmaster account from the app entirely then add it back in. Follow these instructions:
- Go to your profile icon in the Ticketmaster app.
- Choose to Delete Account or Sign Out of account.
- Completely sign out of the Ticketmaster app.
- Relaunch the Ticketmaster app.
- Go through the steps to Add Account and re-enter your Ticketmaster login credentials.
- Sign in to your account in the newly re-added state.
Deleting your Ticketmaster account from the app then re-adding it forces the app to freshly reconnect and sync your details from Ticketmaster’s servers. Doing so can resolve any corrupted account data causing blank screen issues.
Contact Ticketmaster Customer Support
If you have tried all troubleshooting steps but are still plagued by a blank screen in the Ticketmaster app, it is time to contact their customer support. Ticketmaster’s technical support team may be able to diagnose the root cause of your app issues. Reach out to their customer service through the following methods:
- Live chat with a support agent on Ticketmaster.com
- Call their helpline at 800-653-8000
- Reach out on social media like Twitter, Facebook or Instagram
- Submit feedback through the Ticketmaster app
Provide specific details on the blank screen issue you are experiencing along with your mobile device type and Ticketmaster account info. Their tech support team can further investigate and may be able to find specialized solutions tailored to your unique situation.
Update Your Mobile Device’s Browser
While unlikely the sole cause of blank screen issues in the Ticketmaster app, having an outdated browser on your iPhone or Android can contribute to some app instability. Ensure your Chrome or Safari browser is updated on your device. Steps to update:
- On iPhone, go to Settings > Safari > Safari Browser Update.
- On Android, open Chrome > More > Settings > About Chrome, and let any updates install.
An outdated browser can affect web connections and performance for apps like Ticketmaster that rely on internet access and links. While updating your browser likely will not directly fix the blank screen, it is an important general troubleshooting step.
Check App Permissions
Improper app permissions could potentially disrupt features in the Ticketmaster app and cause blank screens. Verify the Ticketmaster app has all needed permissions enabled on your iPhone or Android. Steps to check permissions:
- On iPhone, go to Settings > Ticketmaster and make sure all toggles are enabled like Location, Camera, Photos, etc.
- On Android, go to Settings > Apps > Ticketmaster > Permissions and enable all permission access.
Resetting permissions can allow the Ticketmaster app to regain access to features that may have been revoked, like your camera, contacts, or photos. While not a guaranteed fix, it is worth checking as part of your overall troubleshooting.
Update Your Wi-Fi Network
Connecting to the Ticketmaster app requires an internet connection. If your home or work Wi-Fi network has issues, it could manifest as a blank screen in the app. Some steps to improve your Wi-Fi network:
- Reboot your Wi-Fi routers and modems to refresh the connection.
- Check for any firmware updates and install them on your networking equipment.
- Adjust the location of your Wi-Fi router or equipment to improve signal strength.
- Inspect your router settings to change Wi-Fi channels to reduce interference.
- Connect your mobile device to a different Wi-Fi network as a test.
Unstable internet connectivity can lead to dropped connections with the Ticketmaster servers, which the app may convey as a blank screen. Optimizing your home or work Wi-Fi can improve connectivity.
Try Connecting Over Cellular Data
As another network troubleshooting test, try launching the Ticketmaster app while connected to cellular data only, not Wi-Fi. Turn off Wi-Fi on your device and connect via your mobile plan’s LTE or 5G data. Then open the Ticketmaster app. This checks whether your mobile carrier data can make a proper connection when your regular Wi-Fi cannot.
If the Ticketmaster app loads fine over cellular data, then the issues likely stem from your Wi-Fi network. You can continue using cellular data as a temporary workaround. But for a proper fix, you will need to continue troubleshooting your Wi-Fi network and router configuration.
Check for Ticketmaster Service Outages
There may be instances where a blank screen is caused by larger issues beyond your control. Check for any service outages with Ticketmaster itself. Visit their @TicketmasterHelp Twitter feed or check Ticketmaster.com for system status notices.
Widespread technical difficulties on Ticketmaster’s end can prevent the app from functioning properly during the outage window. All you can do is wait for Ticketmaster engineers to resolve the outage. The Ticketmaster app will return to normal after systems are restored.
Update Payment and Billing Information
If your Ticketmaster account has expired or outdated payment details, it can sometimes disrupt access to the app. Double check that:
- Your credit card or payment method on file has not expired.
- You have no outstanding balances or past-due invoices.
- Your billing address is current.
Updating any invalid payment information can allow your account access to be restored. Sign into Ticketmaster.com to check and update payment details if needed.
Remove and Reinstall SIM Card
As an unlikely but possible factor, issues with your SIM card connectivity could manifest as blank screens in the Ticketmaster app due to the disrupted mobile data delivery. Try reseating your SIM card:
- Use the SIM tool that came with your phone to eject the SIM tray and remove your SIM card.
- Check the SIM for any damage or wear and tear. Clean contacts if needed.
- Insert the SIM card back into the SIM tray and slide it into your phone.
- Restart your device and open the Ticketmaster app to see if connectivity improves.
Reseating the SIM card establishes a fresh connection between your mobile plan and device. Damaged SIMs can contribute to cellular data issues that apps rely on.
Factory Reset Your Phone
If all other troubleshooting has failed, performing a factory reset to wipe your iPhone or Android phone should clear out any problematic settings, glitches or data corruption causing the Ticketmaster app blank screen. Before resetting your device:
- Backup your phone to iCloud or Google cloud.
- Sign out of all accounts, apps and services.
- Remove SD external storage if your phone uses one.
Then to factory reset your device:
- On iPhone, go to Settings > General > Reset > Erase All Content and Settings.
- On Android, go to Settings > System > Reset Options > Erase All Data (Factory Reset).
This will wipe your device back to a brand new state. When you reboot, set up and install Ticketmaster again, the app has the best chance of working properly in this clean slate condition. Back up anything important first before resetting.
Troubleshooting steps like restarting your phone, updating the app, reinstalling the app, ensuring proper login credentials, checking for outages, refreshing your network connection, and factory resetting as a last resort can all help resolve blank screen issues with the Ticketmaster app. Reach out to their customer support if problems persist after trying these methods. Consistently updating and maintaining both the app and your device is key to preventing problems.