If you’re having trouble signing into your Ticketmaster account, don’t worry – you’re not alone. Ticketmaster is one of the largest ticket sales and distribution companies, serving millions of customers globally. Like any major online platform, users may occasionally encounter sign-in issues for a variety of reasons.
The good news is that most Ticketmaster sign-in problems are easy to fix on your own without having to contact customer support. Here are some of the most common reasons you may be unable to sign into your Ticketmaster account and steps you can take to successfully sign in.
You’re entering the wrong email address or password
The most obvious reason you can’t sign in to your Ticketmaster account is that you’re not entering the correct login credentials – either your email address or password. Here are some tips to ensure you’re using the right information:
- Double check that you’re entering the email address your Ticketmaster account is registered under. This may be different than the email you typically use if you’ve created accounts across multiple emails.
- When entering your password, be sure you’re typing it correctly and that caps lock is not accidentally enabled.
- If you can’t remember your password, use the “Forgot Password” option on the Ticketmaster sign-in page to reset it.
- Make sure you’re not mixing up your logins between Ticketmaster and any related services like Ticketmaster Resale or the Ticketmaster app.
Your browser is auto-filling incorrect credentials
Many browsers can automatically fill in your email address and password when you visit sites you’re logged into. This is normally a time-saving convenience, but occasionally browsers autofill old or wrong information into login forms.
To prevent this, check that your browser isn’t filling the Ticketmaster sign-in fields with incorrect credentials. You can clear any saved logins in your browser settings. Also make sure autofill didn’t enter an old email address you no longer use.
You’re not signing in from the official Ticketmaster website
Only ticketmaster.com, ticketmaster.ca and affiliated mobile apps are authorized Ticketmaster login sites. If you’re trying to sign in through any other website, even ones pretending to be Ticketmaster, you won’t be able to access your account.
Triple check that you’re visiting ticketmaster.com or ticketmaster.ca directly and entering your login only into the official Ticketmaster sign-in page. Be wary of clicking links, email attachments or ads claiming to be Ticketmaster that take you to different sites.
Your account was temporarily locked
If you enter incorrect login details too many times, Ticketmaster may temporarily lock your account. This is a security measure to prevent unauthorized access. A locked account prevents any sign-ins until it is unlocked.
If your account is locked, you will see a notification after trying to login. You can unlock it yourself via email verification or call Ticketmaster customer service. Your account will typically unlock automatically after a short waiting period as well.
You have an old TicketExchange account
Ticketmaster discontinued its TicketExchange ticket resale marketplace in 2018. If you previously had a TicketExchange account, it will not work on the current Ticketmaster site.
You’ll need to create a new Ticketmaster account to access your events and profile now. Contact Ticketmaster support if you need help reclaiming old event tickets or transaction history from an outdated TicketExchange account.
You’re signed into a different Ticketmaster account
Like most platforms, Ticketmaster allows you to create and manage multiple accounts under different email addresses. If you’re trying to access one account while signed into a different one, you’ll encounter login errors.
Make sure to fully sign out of your active Ticketmaster account before attempting to sign into a different one. You may need to clear cookies or use a different browser if Ticketmaster is keeping you persistently signed in.
Your account was deactivated
Ticketmaster reserves the right to deactivate accounts for suspected fraudulent activity or Terms of Use violations. If your account was deactivated by Ticketmaster, you will be unable to access it.
You will need to contact Ticketmaster customer service to determine if your account can be reactivated after a deactivation. Be ready to provide verification information like your name, email address and order history.
You’re using an unsupported browser
Ticketmaster’s website and apps require modern browser versions to maintain performance and security standards. Attempting to sign in on extremely outdated or obscure browsers can prevent successful login.
Make sure you are using a currently supported browser like Chrome, Firefox, Safari or Edge to access Ticketmaster. Clear your browser cache and cookies if you were previously using an unsupported browser.
Your device’s date and time are incorrect
To help prevent fraud, Ticketmaster performs time-based checks on devices attempting to log into accounts. If your computer or mobile device’s date and time settings are inaccurate, this may block sign-ins.
Check that your device’s date and time are set correctly. Enable automatic time synchronization if possible. If all else fails, temporarily adjusting your device’s clock to the right time should allow you to sign in.
You’re using a VPN or proxy service
For security reasons, Ticketmaster restricts logins from IP addresses belonging to many VPNs, proxies and other anonymizing services. If you’re connected through a third-party network provider, it may prevent Ticketmaster sign-in.
Try disabling your VPN or proxy tool before attempting to log into Ticketmaster again. Note that accessing Ticketmaster without security tools may carry its own risks, so only disable them temporarily.
Your network connection is unstable
An unstable internet connection can interfere with logging into Ticketmaster. Problems like high latency, packet loss and intermittent connectivity may prevent successful sign-in.
Switch to a more reliable network if possible or try again later if the issue seems temporary. Restarting your modem and router can also resolve network problems preventing Ticketmaster logins.
Third-party cookies are disabled in your browser
Like many websites, Ticketmaster uses cookies to store login information and provide a persistent user experience. If third-party cookies are disabled, you may not stay logged in between visits.
Make sure your browser settings allow third-party cookies from ticketmaster.com. You may need to enable all cookies or make a browser exception for Ticketmaster.
Your account was hacked
In rare cases, hackers may change the login credentials on a compromised Ticketmaster account and lock out the legitimate owner. This is more likely if you reuse passwords across multiple sites.
If you suspect your Ticketmaster account has been hacked, contact customer service immediately to investigate and recover it. Enable two-factor authentication after regaining access to improve security.
You’re using Ticketmaster Verify for sign-in
Ticketmaster Verify is an optional enhanced login requiring additional identity verification. If you previously enabled Verify for your account, you’ll need to go through the extra confirmation step when signing in.
Check your inbox for a Ticketmaster email with a verification code after inputting your credentials. Enter the emailed code on the verification prompt page to finish logging in with Verify enabled.
Ticketmaster is experiencing technical issues
Like any website, Ticketmaster is not 100% immune to downtime and technical problems. Server errors, maintenance periods or bugs can all prevent users from signing in successfully.
If Ticketmaster acknowledges ongoing site issues, there’s not much you can do besides wait for them to be resolved. Follow @Ticketmaster or @Ticketmaster_CA on Twitter for real-time updates.
You need to verify your account
Ticketmaster may require new users to verify their accounts through email confirmation before being able to sign in. This helps cut down on fake accounts.
Check your email inbox for a verification message from Ticketmaster. Click the enclosed link to verify your account ownership. Once confirmed, you’ll be able to log into Ticketmaster fully.
Resetting your password
If you’ve tried the above troubleshooting tips but are still unable to login, you can reset your Ticketmaster password entirely:
- Go to the Ticketmaster password reset page and enter the email address on your account.
- Check your email inbox for a reset link from Ticketmaster and click it.
- On the reset page, enter and confirm your new password.
- Click the reset button to save your new password.
After resetting your password, you should be able to sign in to Ticketmaster successfully with your updated login credentials.
When to contact customer support
If you still can’t login after exhausting the troubleshooting steps above, you’ll need to reach out to Ticketmaster directly for additional account support:
- Live chat agents are available 24/7 via the Ticketmaster Help Center.
- You can submit an email ticket to their customer service team.
- For urgent matters, call Ticketmaster customer service at +1 800 653 8000 (toll free in USA & Canada).
When contacting support, provide as much helpful context about your sign-in issues as possible. With customer service’s aid, you should be able to regain access to your Ticketmaster account.