If you are having issues logging into the Ticketmaster app, there are a few common reasons why this may be happening and steps you can take to resolve it.
Forgotten or incorrect login credentials
The most common reason users can’t log into the Ticketmaster app is because they have forgotten or are entering incorrect login credentials. Here are some tips:
- Make sure you are using the email address or Ticketmaster username you signed up with, not a different email or username.
- Check that you are entering the correct password. Passwords are case sensitive, so make sure caps lock is not on accidentally.
- If you can’t remember your password, use the “Forgot Password” option on the login screen to reset it.
- Double check that you don’t have multiple Ticketmaster accounts with different usernames and passwords. Make sure you are using the login for the account you have tickets in.
Account security settings preventing login
Ticketmaster has several account security features that could prevent logging in, even with the correct credentials:
- Two-factor authentication – If you have two-factor authentication enabled, you will need to enter a code from the authenticator app or SMS in addition to your password.
- Login approvals – Ticketmaster may require approving a login attempt via email or SMS if you are logging in from a new device.
- Account lockout – Too many incorrect password attempts can temporarily lock your account. You may need to wait for it to unlock after a period of time.
Check your account settings or contact Ticketmaster support if you think any of these security restrictions are preventing you logging in.
App needs updating
An outdated version of the Ticketmaster app can sometimes prevent logging in. Try these steps:
- Make sure automatic app updates are enabled on your device.
- Go to the app store and manually update the Ticketmaster app to the latest version.
- Delete and reinstall the Ticketmaster app if it is very outdated.
Connection or server issues
Problems connecting to Ticketmaster’s servers can stop the app working properly:
- Check your internet connection is working properly on your device.
- Try switching between wifi and mobile data to see if one has better connectivity.
- There may be temporary server outages at Ticketmaster’s end. Try again later.
- Restart your device. This can refresh network and internet connectivity.
Device compatibility problems
The Ticketmaster app may not be fully compatible with your device:
- Make sure your device meets the minimum app version and OS requirements.
- The app may not be optimized or display properly on tablet devices.
- There can be issues on jailbroken or rooted devices. Use standard device firmware.
- Try uninstalling and reinstalling the app if you suspect compatibility issues.
Logged in on another device
You can only be logged into your Ticketmaster account on one mobile device at a time. Try these troubleshooting steps:
- Make sure you have logged out of the Ticketmaster app on any other mobile devices.
- Log into your account via web browser to log out of any active mobile sessions.
- If you recently got a new phone, logging in on the new device can automatically log you out of old devices.
Cookies or cached data causing issues
Corrupted cookies or cached app data could potentially disrupt logging in. Try clearing them:
- Clear cookies and website data for Ticketmaster in your device browser settings.
- Close and force quit the Ticketmaster app, then clear cache and data for the app.
- Try logging in again after clearing cookies and app data.
Using a web browser instead of the app
Your Ticketmaster login credentials are only for the mobile app and ticketmaster.com, not other websites:
- Make sure you are using the official Ticketmaster app, not a third party website or app.
- Don’t try to use Ticketmaster account details on partner sites like NBA.com or NHL.com.
- If you were using a web browser, install the official Ticketmaster app instead.
Account used to purchase tickets was closed
You cannot access tickets in the app if the account used to purchase them has been closed:
- If you closed the account, you will need to contact Ticketmaster to seek a refund.
- Accounts closed by Ticketmaster for violations cannot be reopened.
- Purchase any future tickets using an account you intend to keep open.
Getting additional troubleshooting help
If you have tried all troubleshooting steps and are still unable to login, contact Ticketmaster support:
- Access help articles and FAQs on the Ticketmaster website.
- Use the live chat feature in the Ticketmaster app or website.
- Call Ticketmaster support to speak to a representative.
- Email Ticketmaster customer service with your issue.
They can look into your account, review error details and provide personalized troubleshooting to get you logged in.
