Allianz is one of the largest insurance providers in the world, offering a wide range of insurance products including home, auto, life, health, and business insurance. When filing an insurance claim with Allianz, one of the biggest questions customers have is how long it will take to receive their claim payment.
How does Allianz process claims?
Allianz has a standard process for reviewing, approving, and paying insurance claims. Here are the typical steps:
- Notification – You notify Allianz of your claim. This can be done by phone, online, or through your insurance agent.
- Assignment – Allianz assigns a claims adjuster to investigate your claim.
- Investigation – The adjuster will contact you and gather information about what happened, review any police reports, inspect damage, etc.
- Coverage review – The adjuster verifies that the cause of damage or loss is covered under your policy.
- Resolution – If your claim is approved, the adjuster will determine the amount Allianz will pay for repairs, replacement, or other covered expenses.
- Payment – Once the claim resolution is accepted, Allianz will issue payment in the agreed upon amount.
After you start the claims process, the insurance company will let you know what additional information is needed from you. Be sure to respond promptly to all requests in order to expedite payment.
How long does it take to get claim payment from Allianz?
The time it takes Allianz to pay an insurance claim can vary quite a bit depending on the type of claim, size, and complexity. Here is an overview of average claim payout times for common insurance products:
Home insurance claims
- Small claims – 5 to 15 business days
- Major claims (fire, water damage, etc) – Often paid in increments as repairs are completed, with an initial payment in 20 business days or less
Auto insurance claims
- Minor collision repair – 5 to 15 business days after repair is complete
- Total loss – 10 to 20 business days after settlement
- Bodily injury liability – Typically within 30 days of final settlement
Life insurance claims
- Individual life – 5 to 15 business days after receiving full claim information
- Group life – 14 to 21 business days after claim approval
Health insurance claims
- In-network providers – Paid directly to provider, no wait time for insured
- Out-of-network providers – Reimbursement checks/bank deposits issued within 10 to 30 business days
Delays or longer processing times can occur if additional documentation is needed, the claim requires extensive investigation, or other extenuating circumstances arise.
What impacts the time it takes to get your claim payment?
There are a few key factors that can influence the time it takes Allianz to pay an insurance claim:
- Claim size – Larger claims often take more time to fully review, investigate, and process.
- Claim complexity – Claims involving multiple parties, liability disputes, lawsuits, or unclear circumstances tend to take longer.
- Missing information – If Allianz needs additional documentation or information from you, it can delay payment until received.
- Weather events – After major storms, disasters, or catastrophes that generate a high volume of claims, payments may take longer due to the surge in claims processing.
Making sure to provide all required documents and respond promptly to the adjuster can help avoid delays and expedite the claims process.
How to get claim payments faster from Allianz
You can help speed up the payment process on insurance claims with Allianz by doing the following:
- Report your claim promptly – The sooner you file, the faster the claims process can begin.
- Provide complete, detailed information – Give the adjuster all the facts up front to avoid information gaps.
- Send requested documentation ASAP – Quickly submit any additional evidence or records requested.
- Accept reasonable settlement offers – If the proposed settlement is fair, agreeing to it can expedite payment.
- Keep in touch with your adjuster – Be responsive to all requests and proactively communicate any questions.
- Avoid filing frivolous claims – Only submit claims for legitimate covered losses to maintain credibility with your insurer.
Developing a good relationship with your Allianz claims adjuster, being organized and responsive, and understanding the process can provide the best chance of securing a timely claims payment.
Can I get an Allianz claim payment advance?
In some cases, Allianz may issue a claim payment advance to provide you immediate financial relief while the full claim is still being processed and finalized. Examples of when an advance may be possible include:
- After a major loss like a fire, flood or other disaster where out-of-pocket expenses are high
- When your home is uninhabitable while major repairs are being made
- If severe injuries prevent you from working and earning income
- To pay burial and funeral costs after a tragic loss of life
An Allianz claim payment advance is essentially a partial payout before the full settlement is determined. The amount is often a percentage of the expected total claim value. Advances are typically only offered for large, complex claims where there is high confidence the full claim will be approved and additional payment made. You will need to submit documentation to show how the funds will be used. Any amounts advanced will then be deducted from the final claim check amount.
Appealing a delayed or denied Allianz claim
If you believe Allianz has incorrectly delayed or denied your claim, you do have options to appeal the decision and prompt payment. Here are some steps to take:
- Request a formal review – Ask your adjuster to escalate your claim to their manager for an additional review of the facts and investigation details.
- Provide new evidence – If you have additional information or documentation that supports your claim, submit it promptly for reconsideration.
- Invoke appraisal – Your policy may allow you to request an independent appraisal to determine the value of your loss, which can overturn a claims denial.
- File a complaint – Contact your state insurance commissioner’s office to report issues with unfair claim handling.
- Submit to arbitration – Many policies require arbitration to settle disputes over denied claims before filing a lawsuit.
- Consider legal action – As a last resort, take legal action against Allianz to resolve your claim dispute.
Thoroughly documenting your claim interactions, adhering to your policy terms, and using all available appeals processes can help resolve payment delays and denials reasonably and efficiently in most cases.
How can I check the status of my Allianz claim?
You can check in on the status of your pending Allianz insurance claim through several methods:
- Claims phone line – Call the claims number provided when you reported your loss for automated information or to speak with a representative.
- Online portal – If registered, check claim updates in your secure customer account on the Allianz website.
- Allianz mobile app – Download the app and login to view claim details, photos, notifications, and more.
- Adjuster – Contact the assigned adjuster directly by phone or email for a personalized update.
- Agent – Your insurance agent may also be able to get the latest status report on an outstanding claim.
Being actively engaged with the claims process and utilizing all options available allows you to stay informed and resolve any issues that may arise as efficiently as possible.
Conclusion
Allianz strives to pay out legitimate insurance claims promptly, with typical timeframes ranging from 5 days to 30 days depending on claim type and complexity. Supplying required information quickly, maintaining open communication with your adjuster, and understanding the claim resolution process is key to securing timely payment. For more complicated claims, being persistent and utilizing appeals processes can help move things forward. Checking claim status regularly and working collaboratively with Allianz improves outcomes when filing a claim.
