If you try to use the Ticketmaster app and find it’s not working properly, there could be several reasons why. Here are some of the most common issues and how to fix them:
App Won’t Open or Keeps Crashing
If the Ticketmaster app won’t open at all or keeps crashing shortly after opening, try these troubleshooting tips:
- Force quit and restart the app – Double tap the Home button and swipe up on the Ticketmaster app preview to force quit it. Then try launching the app again.
- Check for app updates – Open the App Store, go to Updates and see if there are any pending updates for the Ticketmaster app. Install any available updates.
- Reinstall the app – Delete the Ticketmaster app from your device and reinstall a fresh version from the App Store.
- Restart your device – Turn your device completely off, leave it off for at least 30 seconds, then turn it back on again. Then try launching the Ticketmaster app.
- Check for iOS/Android updates – Make sure your device’s operating system is fully up to date by installing the latest iOS/Android updates.
- Free up storage space – The Ticketmaster app may have issues running if your device is low on storage space. Delete unused apps and files to free up more space.
Can’t Login to Ticketmaster Account
If you’re unable to login to your Ticketmaster account in the app, try these steps:
- Double check username/password – Carefully re-enter your Ticketmaster username and password. Be sure caps lock is not accidentally enabled.
- Reset password – If you cannot remember your login credentials, you can reset your Ticketmaster password through the app or on the Ticketmaster website.
- Verify account email – Make sure the email associated with your Ticketmaster account is valid and that you can access it. You may need to verify your account via email.
- Logout then login again – Try logging out of the Ticketmaster app completely, force quitting the app, then logging back in with your credentials.
- Update app – There could be a login bug in an outdated version of the Ticketmaster app. Updating to the latest version may help.
Tickets Not Showing Up
If you previously purchased tickets in the Ticketmaster app but they are no longer appearing, try these tips:
- Check order history – View your order history in the app and confirm the ticket purchases are still listed there.
- Restore purchases – If purchases are missing from order history, try restoring them in your account settings.
- Contact support – If orders are still not showing up, reach out to Ticketmaster customer service for assistance restoring ticket access.
- Check different device – Login to your Ticketmaster account on another device to see if ticket access was only lost on one device.
- Reinstall app – A glitch may be preventing tickets from displaying properly. Reinstalling the app could resolve it.
Payment Problems
Issues processing payments for ticket orders in the app? Here are some troubleshooting tips:
- Use another payment method – Try using a different credit/debit card or payment type like PayPal if your initial payment did not work.
- Verify payment details – Double check that your billing address, card number, expiration date, and security code entered match your payment method details.
- Contact bank/card issuer – Your bank may be blocking the transaction if they suspect fraudulent activity. Contact them to get the payment approved.
- Ensure sufficient funds – Make sure the card or account you are paying with has enough available funds to cover the ticket purchases.
- Try on desktop site – Attempt processing the payment via ticketmaster.com instead of in the app to isolate where issues are occurring.
Errors Adding Tickets to Cart
If you’re having problems adding tickets to your cart in the Ticketmaster app, try these tips:
- Update ticket quantity – Only add the exact number of tickets you need, reduce quantity if you get an error. The event may have ticket limit.
- Use recent app version – Older versions of the app may have cart issues. Update to the latest Ticketmaster app.
- Force quit and reopen – Force quit out of the app and relaunch it. Then try adding tickets to your cart again.
- Switch devices – Cart issues may be device specific. Try adding tickets on another smartphone, tablet or computer.
- Contact support – For ongoing cart errors, reach out to Ticketmaster customer service for assistance.
Glitches Booking or Reserving Tickets
Experiencing technical issues while trying to book or reserve tickets in the app? Try these tips:
- Disable VPN/firewall – VPN connections and firewall software can interfere with the Ticketmaster app. Disable them temporarily.
- Clear app data/cache – Erasing the app data and cache can clear up glitches. Just don’t erase actual tickets.
- Update payment method – Use the most recent payment details when booking tickets to avoid processing errors.
- Use stronger internet – Switch from WiFi to cellular data or vice versa if bookings get stuck.
- Call Ticketmaster – Talk to a Ticketmaster agent over the phone for real-time support booking event tickets.
Verification Code Issues
If you are not receiving verification codes needed to access your Ticketmaster account, try these tips:
- Check spam folder – Verification codes may be filtered to spam by your email provider. Check spam.
- Use alternate email – Try having the verification code sent to a different, more reliable email address.
- Update email settings – Configure your email account to allow and not block messages from Ticketmaster.
- Disable firewalls/VPN – Some security services block verification codes from being received.
- Contact support – Reach out to Ticketmaster support if you cannot get the verification code.
Can’t Access Tickets or Transfer Them
If you can see your purchased tickets but can’t access, download or transfer them, try these tips:
- Reinstall app – A glitch may be preventing full ticket access. Reinstalling the app often resolves it.
- Update app – Make sure you’re on the latest version of the Ticketmaster app.
- Reset password – Resetting your Ticketmaster password can refresh your account permissions.
- Verify identity – You may need to re-verify your identity with Ticketmaster for ticket access.
- Contact support – Get in touch with Ticketmaster customer service for troubleshooting help.
Issues Downloading Tickets
Can’t download tickets you purchased in the Ticketmaster app? Try these tips:
- Clear old downloads – Check your device and delete any previous ticket downloads still taking up space.
- Free up storage – Ensure your device has enough available storage space to download tickets.
- Reinstall app – A glitch may be preventing downloads. Reinstalling the app often helps.
- Reset app permissions – Re-enable permissions like storage access if disabled for the Ticketmaster app.
- Enable airplane mode – WiFi issues can disrupt ticket downloads. Toggle on airplane mode briefly.
Slow App Performance
Experiencing lag, freezing or slow loading times in the Ticketmaster app? Try these tips:
- Update app – Make sure the app is updated to take advantage of latest performance fixes.
- Restart device – Power cycling your device can clear up memory issues slowing down the app.
- Delete and reinstall – Removing and reinstalling the app eliminates outdated temporary files.
- Disable background refresh – Turn off background app refresh in your device settings if it is bogging things down.
- Free up storage – Having plenty of available device storage can improve app speed.
Conclusion
Hopefully these troubleshooting tips will help you identify and resolve any issues you are experiencing with the Ticketmaster app. Reaching out to Ticketmaster customer support is also recommended if you continue having problems with the app not functioning properly after trying these fixes. They can provide personalized support tailored to the specific problem you are encountering.
