If you’ve purchased tickets for an upcoming event through Ticketmaster but don’t see them in your Ticketmaster app, there are a few potential reasons why this may be happening.
You’re logged into the wrong Ticketmaster account
The most common reason your tickets aren’t showing up is because you’re logged into the wrong Ticketmaster account in the app. If you used a different email address to purchase the tickets than your normal Ticketmaster login, you won’t see those tickets when logged into your usual account. Make sure to log out of the Ticketmaster app completely, then log back in with the email address you used to buy the tickets originally.
The tickets were transferred to someone else
If you purchased tickets but then transferred them to a friend or family member, they will no longer show up in your Ticketmaster account or app. Ticket transfers remove the tickets from your account, which is why you can no longer see them. As long as the transfer was completed successfully, the tickets should now be showing up for the recipient.
You’re looking too early before the event
Tickets typically don’t show up in your Ticketmaster account or app right after purchasing. It can take 24-48 hours for newly purchased tickets to appear. If you just bought tickets very recently, have some patience and check back the next day. If it has been over 48 hours though, there may be another issue.
The event date was changed or canceled
If the event date or details changed after you bought tickets, they may temporarily disappear from your Ticketmaster account and app. This is because Ticketmaster has to update the ticket info and reissue them with the new event details. Similarly, if the event was outright canceled and refunded, your tickets will vanish from your account.
You accidentally archived your tickets
The Ticketmaster app has an archive feature that removes tickets from your main view. If you inadvertently archived your tickets, they won’t show up anymore on your account unless you unarchive them. Check your archived tickets and see if yours were moved there by mistake.
Your Ticketmaster account is restricted or locked
If your Ticketmaster account has been restricted or locked due to suspicious activity or an outstanding balance, you may lose access to your ticket inventory. Contact Ticketmaster customer support to resolve any issues with your account access.
You’re searching the wrong event or date
Make sure you’re looking at the right event and date within the Ticketmaster app. It’s easy to search for the wrong event by accident or view the wrong date for a multi-day festival. Double check that you’re searching for the exact event and date listed on your ticket confirmation.
You accidentally deleted the ticket from your account
If you manually deleted your ticket from your Ticketmaster account, whether intentionally or by mistake, it will no longer show up. Unfortunately deleted tickets cannot be recovered, so you’ll have to contact the event organizer or box office directly if this occurs.
Ticketmaster is experiencing technical issues
In rare cases, a widespread technical issue with the Ticketmaster platform can temporarily cause tickets to not show up properly. Check Ticketmaster’s social media pages or help site to see if they have reported any known technical issues. Usually these are resolved within a few hours.
The tickets are on your mobile wallet, not account
If you’re an iPhone user and added your tickets to Apple Wallet, they will no longer show within your Ticketmaster account or app. You need to view Apple Wallet to see them. Android users may encounter a similar scenario if they added tickets to Google Pay. Check your mobile wallet if not seeing them in Ticketmaster.
You’re searching too late after the event
After an event has fully passed, your tickets will no longer display in your Ticketmaster account or app. Ticketmaster removes tickets from your account a few days after the event ends. So if the event you bought tickets for was very recent, this may explain why nothing is showing up.
Third-party seller issues
If you purchased tickets through a third-party reseller, there could be issues where those tickets don’t get properly transferred to your Ticketmaster account. Contact the third-party seller for assistance if your tickets they sold you aren’t showing up as expected.
You have the old Ticketmaster app
If you haven’t updated your Ticketmaster app in a long time, you may be running an old version that has problems displaying your ticket inventory correctly. Try uninstalling and reinstalling the latest version of the Ticketmaster app from your device’s app store.
What to do if your tickets are still missing
If you’ve checked all potential solutions but your purchased tickets still aren’t appearing in your Ticketmaster account or app, don’t panic yet. Here are some steps you can take to get help resolving the issue:
- Contact Ticketmaster Customer Service and explain your situation. They can investigate on their end.
- Check your email receipt and order confirmation for your ticket purchase order number. This can help Ticketmaster identify your purchase.
- If you deleted your tickets by accident, call the venue box office and ask if they can still honor your tickets if you show your purchase receipt.
- As a last resort, you can dispute the charge with your credit card company since you paid for tickets you cannot access.
Troubleshooting missing tickets requires patience and working with Ticketmaster support to find a resolution. With some persistence you should be able to either locate your tickets or receive replacement tickets for the event.