If you are having issues using Ticketmaster on your computer, there are a few potential reasons why it may not be working properly. The most common reasons include browser-related problems, internet connectivity issues, problems with cookies or cache, problems with Ticketmaster’s website or servers, or computer software/hardware problems on your end.
Browser-Related Issues
One of the most common reasons Ticketmaster may not work is due to browser-related problems. Here are some things to check:
- Make sure you are using a supported browser – Ticketmaster works best on newer versions of Chrome, Firefox, Safari, or Edge. Older browsers may not work properly.
- Try clearing your browser’s cache and cookies – sometimes too much data stored can cause problems. Clear it out and try Ticketmaster again.
- Check for browser extensions or add-ons that may be interfering – try disabling all extensions temporarily to see if that fixes it.
- Make sure JavaScript is enabled in your browser settings – Ticketmaster requires JS to function.
- Try using another browser – if Ticketmaster works in one browser but not another, it indicates a browser-specific issue.
- Update your browser to the latest version if it is outdated – older versions often have compatibility issues.
Internet Connectivity Issues
Since Ticketmaster is a website, you need a stable internet connection for it to work properly. Connectivity issues can prevent Ticketmaster from loading or functioning smoothly:
- Check if other sites work – if it’s only Ticketmaster not working, it may be on their end. If nothing loads, it’s likely your connection.
- Restart your router, modem, WiFi, and computer – this often resolves temporary connection drops.
- Try an ethernet connection instead of WiFi if possible – wired connections are more reliable.
- Make sure you are not blocked by a firewall or parental controls.
- Test your speed at speedtest.net – very slow speeds/latency can cause problems.
- Contact your ISP if your connection seems down – there could be an outage in your area.
Cookie and Cache Issues
Ticketmaster uses cookies and cache data to store login info, event data, and optimize the performance of their site. Issues with cookies and cache can therefore prevent Ticketmaster from working properly:
- As mentioned above, try clearing your browser cache and cookies for Ticketmaster.
- Check cookie settings – make sure cookies are not blocked on Ticketmaster’s site.
- Try using a private/incognito browsing session – this uses a clean cache and cookie store.
- If using firewall or security software, add Ticketmaster as a trusted site and allow cookies.
- Disable any cookie blocking browser extensions/add-ons you may have installed.
Problems with Ticketmaster Website
Sometimes the issue may be on Ticketmaster’s end, with problems affecting their website and servers:
- Check Ticketmaster’s status page online to see if they have reported any known issues.
- See if others are reporting problems on social media – if many people are complaining, Ticketmaster may be down.
- Try on a different device on different network – if it works elsewhere, Ticketmaster is likely having problems.
- Attempt accessing the site on mobile data vs WiFi to isolate the problem.
- Contact Ticketmaster support to ask if they are aware of any issues.
Computer Software and Hardware Issues
Problems with your own computer’s software and hardware can also prevent Ticketmaster from working:
- Make sure your operating system and software is up to date – outdated software can cause browser issues.
- Scan for malware – malware and viruses can sometimes disrupt web browsing.
- Check for VPN or proxy software that may be routing connections weirdly.
- Disable any aggressive firewalls, security software or parental controls.
- Ensure your computer meets the minimum system requirements to run modern web browsers.
- Try restarting your computer – this fixes many temporary software glitches.
- Test Ticketmaster on a different device if possible to isolate the problem.
Temporary Network Congestion
During peak events or sales when traffic is very high, Ticketmaster’s servers can sometimes get overloaded and have trouble keeping up with demand. This can cause timeouts and loading errors for users. The best option is to just wait and try again a bit later when demand decreases.
Account Login and Payment Issues
Problems logging into your Ticketmaster account or errors during payment may indicate your account itself has an issue. Some things to try in this case:
- Make sure your username/email and password are correct.
- Verify account email and reset password if you can’t login.
- Contact Ticketmaster support if you cannot reset password.
- Check for error messages during payment – failed payments will prevent tickets being issued.
- Contact bank/card issuer if you are certain payment details are correct.
- Try payment with a different card or payment method.
- Add your bank account or card issuer as a trusted site for payments.
Using a Different Device
One simple way to troubleshoot is to try accessing Ticketmaster from a different computer, phone or tablet on a different network. If it works fine there, it indicates the problem is with your primary computer setup:
- Borrow a friend’s computer or device to test.
- Connect your phone to a different WiFi or use mobile data.
- Access Ticketmaster from a public computer like at a library.
- Using another device can help narrow down the cause of the issues.
Contact Ticketmaster Support
If you still cannot get Ticketmaster working after trying the above troubleshooting steps, your best option may be to contact their customer support team directly:
- You can contact support by phone, email, chat, or social media.
- Explain your situation in detail and what steps you’ve tried.
- Their team may be able to investigate issues on their end.
- They may also have new troubleshooting ideas specific to your case.
- Keep your account info handy as they may want to look into your account.
With some dedicated troubleshooting, you should hopefully be able to get to the bottom of why Ticketmaster is not working properly on your computer. The key is going through the potential issues one-by-one until you isolate the specific problem. Reach out for help from Ticketmaster or a computer technician if you run out of ideas – they should be able to get you back up and running.