A Ticketmaster reference number is a unique order confirmation number that is assigned to each ticket purchase on Ticketmaster. This reference number allows customers to keep track of their order and serves as proof of purchase. Having the reference number readily available can be useful when contacting Ticketmaster customer service regarding an order, accessing online accounts, or reselling tickets.
What a Ticketmaster Reference Number Looks Like
A Ticketmaster reference number is typically 8 to 10 digits long and contains both numbers and letters. For example, it may look like this:
1AB23C4D5
Or this:
A1B2C3D456
The reference number is unique to each order and cannot be reused. So every ticket purchase through Ticketmaster will have its own distinct reference number.
Where to Find Your Ticketmaster Reference Number
There are a few places where you can locate your Ticketmaster order’s reference number:
- Order confirmation email – The reference number will be clearly listed at the top of the Ticketmaster order confirmation email sent after purchase.
- Online Ticketmaster account – Sign into your Ticketmaster account online and find the order details under “My Tickets.” The reference number will be shown there.
- Mobile app – Open the Ticketmaster app, go to “My Tickets” and select the event. The reference number will display on the order details screen.
- Printed tickets – If you had physical tickets shipped or picked up at will call, the reference number is printed along the bottom or back of each ticket.
- Receipt – If you made an in-person purchase and received a paper receipt, the reference number will be on the receipt.
So check your confirmation email, Ticketmaster account, mobile app, printed tickets, or receipt to find the reference number associated with your ticket order.
Why the Ticketmaster Reference Number Is Important
There are several key reasons why the Ticketmaster reference number for your order matters:
- Customer service – Having this number handy when you contact Ticktmaster customer support allows them to instantly pull up your purchase record and assist you.
- Account access – If you forget your Ticketmaster login credentials, providing the reference number is one way to verify your identity and regain access.
- Reselling tickets – People buying your tickets from a resale site may ask for the reference number to confirm the tickets are legitimate.
- Order status – You can use the reference number on Ticketmaster’s website or app to view the latest status of your ticket order.
- Exchanges or refunds – The reference number allows Ticketmaster to process exchanges and refunds on the correct order purchase.
So it’s recommended to save your Ticketmaster reference number with your order confirmation for any issues that may arise or if you plan to resell tickets.
Using Your Reference Number for Customer Service
One of the most common reasons to have your Ticketmaster reference number is to provide it when contacting their customer service department. This allows the support representative to instantly access your order information in the system.
Some examples of when you may need to give the reference number for customer service include:
- Asking a billing question about your order
- Changing the shipping address for ticket shipment
- Reporting a problem with your online account access
- Requesting a refund for cancelled or postponed events
- Troubleshooting issues with your ticket barcode
- Asking about seat locations, accessible seating, etc.
Rather than trying to explain your whole order history, the reference number gives support staff an easy way to look up your purchase. Just let them know you have a question about order 1AB23C4D5 for example, and they can assist you much faster.
Using Your Reference Number to Resell Tickets
If you purchased event tickets that you now need to resell, providing the Ticketmaster reference number can give buyers confidence that the tickets are legitimate. This is especially important when reselling tickets on third party sites like StubHub, Vivid Seats, or Craigslist.
A scammer could try to sell fake or nonexistent tickets. But a buyer can call or contact Ticketmaster and verify that the reference number belongs to a real order. This makes buyers more likely to trust the sale knowing the tickets are guaranteed authentic.
To resell your tickets, simply provide the reference number to interested buyers. Recommend that they confirm the tickets through Ticketmaster before purchasing. This gives you a way to prove the tickets are real even if you no longer have the original confirmation email.
Changing Your Ticketmaster Order
There may be situations where you need to change your Ticketmaster order details after purchase. Common reasons include:
- The event was postponed and you need new tickets
- You ordered the wrong type of tickets
- You need to change the shipping address
- Someone else will be using your tickets
In these cases, you can contact Ticketmaster support and provide your reference number. Explain what changes you need made to the order. They can then use the reference number to quickly look up your purchase and make the necessary adjustments.
Having that unique order ID makes it much simpler for Ticketmaster to know which tickets need modified. The agent doesn’t have to ask you to verify names, payment details, ticket quantities, etc. So reference numbers streamline the process of altering existing Ticketmaster orders.
Getting Refunds on Ticketmaster Orders
There are a variety of situations where you may need to get a refund on Ticketmaster tickets, such as:
- The event was completely cancelled
- You can no longer attend the event
- You accidentally bought the wrong date or venue
- Extra fees were charged incorrectly
To request a refund, contact Ticketmaster and provide the reference number for the order. Explain the reason you need a refund. They will then look up the order details and can quickly process the refund to the original payment method.
In some cases you may need to return any physical tickets mailed to you. But the key is giving Ticketmaster that reference number so they know precisely which purchase to refund.
How Long to Keep Your Reference Number
It’s recommended to keep your Ticketmaster reference number on file at least until after the event occurs. This covers you in case any order-related issues come up that require contacting their support team. The reference number allows them to access your purchase history even months or years later.
After the event takes place, you may no longer need the reference number. But you may want to hold onto it for tax purposes if your purchase was substantial. In that case, keep the reference number with your tax records for as many years as recommended by your accountant or financial advisor.
There’s no harm in keeping the Ticketmaster reference number indefinitely in your email or records. But at minimum, make sure to save it until after you have attended the event trouble-free.
Locating a Lost Reference Number
If you happened to lose or misplace your Ticketmaster reference number, don’t panic. There are still ways to retrieve it:
- Check your Ticketmaster account online for past order details
- Look for a confirmation email from Ticketmaster at the time of purchase
- Open the Ticketmaster mobile app and view previous orders
- Call Ticketmaster support for assistance finding your order info
- Check your credit card statement for the Ticketmaster charge
Even without the reference number handy, Ticketmaster can search by other order details like your name, email address, credit card number, etc. So just contact their customer service department for help locating a lost reference number.
FAQs About Ticketmaster Reference Numbers
Does every ticket order get a reference number?
Yes, every Ticketmaster ticket purchase is assigned its own unique reference number to track that specific order.
What if I have multiple tickets in one order?
Even if you bought multiple event tickets in a single order, that whole purchase will still receive just one reference number.
Can I choose my own reference number?
No, the reference number is randomly generated by Ticketmaster when the order is processed. Customers don’t get to select their own.
Do resold tickets have a different number?
No, the Ticketmaster reference number stays the same no matter how many times the tickets are resold or transferred.
How do I use the number at the event?
You typically don’t need to reference the number at the event. Just bring your tickets which were associated with that order confirmation number.
Conclusion
The Ticketmaster reference number is an important piece of order information that can make managing your tickets simpler. Save the reference number with your purchase confirmation for convenient access when contacting customer service, reselling tickets, or requesting refunds. Knowing this number provides proof of your purchase and gives Ticketmaster support quick access to your order details.