The quick answer is that you can easily get a QR code for your Ticketmaster tickets by accessing your account online or via the mobile app. Ticketmaster will automatically generate a unique QR code for each ticket purchased which you can view and save to your mobile device for scanning at the event venue.
Check your Ticketmaster account for the QR code
Ticketmaster provides every ticket purchaser with a QR code to access their tickets. After buying tickets on Ticketmaster.com or the Ticketmaster app, you can find your ticket QR code by:
- Logging into your Ticketmaster.com account on a desktop computer and viewing your order under “My Tickets.”
- Opening the Ticketmaster app on your mobile device, selecting “My Tickets” and choosing the event.
For both options, you should see a ticket listing for each ticket purchased. Next to each ticket listing is a small square QR code. This is your ticket QR code that will be scanned for entry at the event. Ticketmaster recommends saving or screenshotting this code to have it handy on your phone when arriving at the venue.
Transfer ticket QR codes to friends
If you purchased multiple tickets and plan to transfer some to friends, you can easily send them their ticket QR code through Ticketmaster. On the desktop site or mobile app:
- Select the ticket you want to transfer from your order.
- Choose “Transfer” and enter your friend’s name and email address.
- Your friend will receive an email from Ticketmaster with their ticket QR code.
Now your friend has their own ticket QR code on their account to use for entry. You can transfer as many tickets as needed this way.
What if I didn’t receive a QR code?
In most cases, Ticketmaster will automatically generate a QR code for all tickets in your order. But occasionally issues can prevent the code from appearing properly. Here’s what to do if you don’t see a QR code:
- Check your spam folder – If you transferred a ticket, the email with the QR code may have been flagged as spam.
- Contact Ticketmaster customer support – Reach out to their online chat or call center to have an agent investigate and resend the code.
- Verify your Ticketmaster account information – Make sure you used the correct email, name and password associated with the ticket purchase.
You’ll need to work with Ticketmaster directly to get a QR code resent if it’s still missing from your account after double checking the basics. Act fast, as you’ll want the code prior to the event.
Can I get the QR code mailed?
Ticketmaster does not mail out printed tickets or QR codes. The QR code is only accessible digitally through your Ticketmaster account online or on the app. This allows for quick transfers and eliminates the risk of losing a paper ticket in the mail.
If you prefer having a printed QR code, you can follow these steps:
- View your ticket QR code on your Ticketmaster account.
- Take a screenshot of the QR code or use the “Save image” option.
- Print the saved QR code image to have a hard copy.
As long as the QR code prints clearly, it should scan at the venue just like the mobile version. Some fans print extras as backup or to gift along with the transferred mobile ticket.
Get mobile tickets ready in advance
To save hassle on event day, it’s smart to view and screenshot your Ticketmaster QR codes as soon as available. This prevents any last minute technology issues from slowing you down.
Here are some tips for preparing the tickets on your phone:
- Screenshot each code – Save an image of each unique QR code to your camera roll.
- Favorites folder – Place the screenshots in a favorites photo album for easy access.
- Event reminder – Set a calendar reminder about your tickets on the event date.
- Offline access – Enable offline mode for the Ticketmaster app in case of connectivity issues.
Keeping your Ticketmaster QR codes on hand in your phone’s photo gallery ensures you can quickly pull them up when you arrive onsite. No fumbling with apps or accounts required.
How are QR codes scanned at the venue?
Ticketmaster QR codes are scanned right from your smartphone screen for a quick, contactless experience. Here’s what to expect when entering the event:
- Open your photo gallery to the screenshot of your ticket’s QR code.
- A staff member will scan the code right from your phone using a handheld scanner.
- Once successfully scanned, your phone will display a green check mark.
- Proceed to enter and enjoy the event!
In most cases the process takes only a few seconds per person. Make sure your phone screen brightness is up high for easy scanning.
If any issues arise with scanning your code, show the staff your Ticketmaster account with the ticket on your app as backup. They can usually resolve it onsite and get you admitted.
What if my phone dies?
Having a dead phone battery is one of the biggest concerns when using mobile tickets. But as long as you charged properly in advance, you should be fine for a single event duration.
If your phone does run out of power, here are some options:
- Use a friend’s phone – Log into your Ticketmaster account on their device.
- Venue charging station – Many venues have tables set up for quick device charging.
- Printed QR code – Use your printed backup copy if you have one.
- Go to box office – Explain the issue and ask if they can help onsite.
Avoid battery anxiety by fully charging the day before and turning background app refresh off right before the event. But in a worst case scenario, you still have options to access your tickets!
Can someone “steal” my QR code?
It’s highly unlikely someone can steal and use your Ticketmaster QR code. Each code is uniquely tied to the purchaser’s account and becomes invalid after it’s scanned for entry once. Some key protections include:
- One time use – The code will no longer work after the first time it’s scanned by venue staff.
- Unique ID – The QR code links to your Ticketmaster account profile and user ID.
- Invalid if transferred – Transferring the ticket to a new account voids the original code.
While it’s smart not to publicly share your QR code on social media, you do not have to worry excessively about theft or duplication. As long as you maintain control of your ticket transfer, your QR code will function fine.
Can I reuse a QR code?
Ticketmaster QR codes are exclusively single use and will only successfully scan once. After the code is scanned for entry, it becomes permanently invalid.
Some key facts about reusing Ticketmaster QR codes:
- The code will only work when the rightful ticket holder uses it to enter the event.
- Once scanned, the code cannot be rescanned to grant a second entry.
- There is no workaround or hack to revalidate an already scanned code.
- Taking a screenshot or photo of a previously scanned code will not make it work again.
If your valid QR code failed to initially scan, venue staff can usually troubleshoot and get it to work on the second try. But under normal conditions, expect your Ticketmaster code to only grant entry one time.
What if I lost my QR code?
As long as you remain logged into your Ticketmaster account, you can easily recover a lost QR code for your tickets. Simply view your ticket order and reaccess the QR code:
- On Ticketmaster.com by looking at your order under “My tickets.”
- Via the Ticketmaster mobile app by selecting your order in “My tickets.”
If you become logged out or lose access to your Ticketmaster account, you will need to go through account recovery steps. This involves verifying your identity to regain access.
As a backup, you can contact Ticketmaster Customer Service. Provide your order details and they can likely resend your ticket QR codes if needed in a worst case scenario.
Check Ticketmaster frequently asked questions
For additional help accessing and managing your Ticketmaster QR codes, check out their frequently asked questions (FAQ) page. It covers topics like:
- Troubleshooting invalid or non-working QR codes.
- Instructions for transferring tickets to friends.
- Tips for easily downloading and saving QR codes.
- Guidance on changing ticket delivery options.
- Details on official Ticketmaster ticket guarantees and policies.
Ticketmaster’s FAQ serves as a comprehensive resource for all ticket-related questions. Bookmark the page for an easy way to resolve any future issues or uncertainties.
Contact Ticketmaster customer support
If you cannot find an answer in their help articles or FAQ, you can get direct support by contacting Ticketmaster Customer Service. They provide assistance via:
- Online chat – Chat live with a support agent on Ticketmaster.com.
- Email – Reach out for help by emailing the support team.
- Phone – Call their toll-free customer service hotline.
- Social media – Message them on Twitter or Facebook.
Just explain your issue with your Ticketmaster QR code when you reach out. Their agents can access your account, verify your order, and take steps to resolve most problems on the spot. This provides helpful peace of mind leading up to your event.
Getting a QR code for your Ticketmaster order is quick and convenient. Keep the code safe on your phone and you’ll have a smooth, stress-free experience gaining entry and enjoying the show or event.