If you purchased event tickets on Ticketmaster and can no longer attend, you may want to transfer the tickets to a friend. Ticketmaster provides a safe and secure way to send event tickets you purchased on their platform to someone else through their ticket transfer feature. Here’s a step-by-step guide on how to easily transfer Ticketmaster tickets to a friend.
Check if Your Tickets are Transferable
Before transferring your tickets, you first need to make sure the event organizer allows transfers. Most tickets purchased on Ticketmaster can be transferred, but some may have restrictions. Here’s how to check:
- Go to your Ticketmaster account and find the order for the tickets.
- Select the order and click “View Details.”
- Look for the “Transfer” button. If you see it, your tickets are transferable.
- If the buttons says “No transfers allowed” then you cannot send the tickets to someone else.
If transfers are not allowed for that event, your only option is to sell the tickets back to Ticketmaster by requesting a refund. Refund availability depends on the event’s refund policy.
Pick Your Transfer Method
Ticketmaster provides two ways to transfer tickets – electronically and by mail. Here’s an overview of each method:
Electronic Transfer
With an electronic ticket transfer, you send your tickets digitally to your friend’s Ticketmaster account. Some benefits include:
- Instant delivery – tickets are transferred immediately.
- Free – there are no fees to transfer tickets electronically.
- Convenient – your friend has the tickets right away in their Ticketmaster account.
Mail Transfer
You can also transfer by mailing event tickets to your friend. The pros and cons are:
- Physical ticket – your friend gets an actual paper ticket.
- Delayed delivery – tickets are mailed, which takes 3-7 business days.
- Fees apply – there is a shipping/handling fee for mail transfers.
In most cases, an electronic transfer is the easiest and cheapest option. But if your friend prefers a physical ticket or doesn’t have a Ticketmaster account, mailing the tickets may be better.
Transfer Tickets Electronically
Ready to transfer your tickets electronically? Follow these steps:
- Access your Ticketmaster account and find the order with the tickets.
- Select “Transfer Tickets” next to the event listing.
- Enter your friend’s email address and click “Send Transfer Invite.”
- Your friend will get an email to accept the ticket transfer.
- Once they accept, the tickets are instantly transferred to their Ticketmaster account.
That’s it! The whole process takes just a few minutes. Your friend will receive a confirmation email when they officially have the tickets in their account.
Important Transfer Tips
- Double check the recipient’s email address before sending the transfer invite. Misspelled emails can’t be corrected once sent.
- Most tickets allow you to transfer more than once. But if a ticket has already been transferred before, there may be limits.
- You can only transfer the entire order – single tickets cannot be split from a multi-ticket order.
- Once transferred and accepted, tickets cannot be transferred back to the original buyer.
Transfer Tickets by Mail
To transfer tickets through the mail, follow these steps:
- Go to your Ticketmaster account and select the order you want to transfer.
- Choose “Transfer by Mail” and enter the recipient’s information.
- Pick a shipping method – USPS, FedEx, or UPS.
- Enter your credit card info to pay the shipping/handling fee.
- Print out the ticket transfer voucher confirming the mail transfer.
- Mail the voucher with the event tickets to your friend.
Your friend will present the voucher along with the tickets for entry into the event. Make sure to send the ticket transfer voucher – it’s required for them to use the tickets!
Key Mail Transfer Tips
- Shipping fees are nonrefundable, even if the recipient declines the mailed tickets.
- Overnight or expedited shipping highly recommended for last minute transfers.
- Insure the package – you are responsible until the recipient receives it.
- Only transfer via mail to trusted friends due to potential risks.
Transfer Restrictions
While most tickets can be transferred, some common restrictions include:
- Season tickets or passes – typically can’t be transferred to another person.
- Student and military tickets – may require ID from original purchaser.
- Restricted tickets – certain sections/areas don’t allow transfers.
- Already transferred – tickets can only be transferred once in some cases.
If you see a “No Transfers Allowed” message, your only option is to request a refund from Ticketmaster if the event allows refunds.
Accept a Ticket Transfer
What if someone is sending you tickets? Accepting a ticket transfer in Ticketmaster is easy!
For electronic transfers:
- Look for a Ticket Transfer email from Ticketmaster and click “Accept Transfer.”
- Log into your Ticketmaster account (or create one if needed).
- Review the tickets being transferred and click “Accept” to add them.
The tickets instantly transfer into your account – look under “My Tickets.”
For mail transfers:
- Wait for the ticket package to arrive from the sender.
- Bring the tickets AND voucher to present at the event entrance.
Be sure to bring the voucher provided by the original ticket buyer – it’s required along with the tickets for entry.
Troubleshooting Ticket Transfers
Hopefully your ticket transfer goes smoothly. But here are some troubleshooting tips just in case:
- If tickets won’t transfer electronically, try the mail option instead.
- If your friend never received a transfer email, check their spam folder.
- For last minute transfers, call Ticketmaster for assistance with urgent transfers.
- If transfer links expire before being accepted, you will need to resend the transfers.
- If tickets are lost/stolen after mailing, contact Ticketmaster Support immediately.
Reach out to Ticketmaster Customer Service if you encounter any other issues with ticket transfers.
Change of Plans? Reclaim Transferred Tickets
What if your friend has to back out and can no longer use the tickets? You can reclaim ticket transfers in some cases:
- Electronic transfers – if unaccepted, you can cancel the transfer and reclaim the tickets.
- Mail transfers – if unsent, you can cancel the mail transfer on your Ticketmaster account.
- Unused tickets – recipients can transfer tickets back if fully unused.
But once tickets have been used, they cannot be transferred away or reclaimed. And transfers are final once fully accepted electronically or mailed.
Selling Ticketmaster Tickets
Instead of transferring tickets to a friend for free, you may want to resell them. Here are some tips if you want to sell your Ticketmaster tickets:
- Use Ticketmaster’s safe resale platform to relist tickets – this ensures a secure transaction.
- Third party resellers like Stubhub are an option but come with increased risks.
- Make sure reselling is allowed – some tickets have resale restrictions.
- Price tickets competitively based on current market value.
- Beware of scams – never send ticket transfers without payment.
Selling can maximize your return, but transfers are recommended for sending tickets to friends and family since they’re free.
Refunding Ticketmaster Tickets
If you can’t attend an event and transfers are restricted, another option is get a refund directly from Ticketmaster. Here’s what you need to know:
- Refund eligibility and fees vary by event.
- Typically you have 30-90 days from purchase to request a refund.
- Instant e-tickets or print-at-home tickets are not refundable once sent.
- Refunds only apply to entire orders – single tickets can’t be refunded from a multi-ticket purchase.
Review the specific event’s Ticketmaster refund policy before assuming you can get your money back – restrictions often apply.
Donating Ticketmaster Tickets
If you can’t use event tickets yourself, consider donating them to charity. Some options include:
- Gift tickets to disadvantaged youth groups.
- Donate to organizations like TicketstotheCure that fund medical research.
- See if the event venue or organizer sponsors any charitable programs.
- Ask the box office if complimentary tickets can be distributed to community groups.
This allows someone else to enjoy the event experience. And as a bonus, you can get a tax deduction for donated tickets in most cases.
Summary
Ticketmaster makes transferring tickets to friends quick and secure. Be sure to check that the tickets are transferable and pick the best delivery method for your needs. Carefully review any restrictions before initiating a ticket transfer. With electronic and mail transfer options, you can easily send Ticketmaster tickets to anyone you choose.