Dealing with issues related to tickets for concerts, sports events, and other entertainment can be frustrating. If you need to contact Ticketmaster customer service about a problem with your order, there are a few different options available. In this comprehensive guide, we will walk through the various ways to get in touch with Ticketmaster and resolve common ticketing problems.
Contact Ticketmaster By Phone
One of the quickest ways to reach a Ticketmaster representative is by phone. Below are the phone numbers to call for different types of Ticketmaster support:
- For general customer service inquiries: 1-800-653-8000 (toll-free number for US and Canada)
- For Ticketmaster Resale marketplace support: 1-877-360-7788
- For Verified Fan/Verified Resale support: 1-855-208-8246
- For Groupon Ticketing support: 1-855-568-2646
Ticketmaster’s general customer service line is open 8am-9pm EST on weekdays and 8am-6pm EST on weekends. You may experience long wait times during busy periods leading up to major events and ticket releases.
When you call, be prepared with any order numbers, account login information, and other relevant details. Also have a clear explanation of your issue ready to share with the agent. They will work to look up your account, verify your identity, and assist with solving problems like:
- Incorrect or missing tickets
- Problems accessing tickets online
- Questions about delivery options
- Issues with your payment method
- Requests for refunds or exchanges
Calling allows you to explain problems and get answers in real-time. However, phone support can involve time on hold. For less urgent issues, one of the other contact methods may be faster.
Use the Ticketmaster Online Help Center
The Ticketmaster Help Center at support.ticketmaster.com is a self-service online knowledgebase. It contains articles and FAQs covering all types of topics related to Ticketmaster services.
Some key categories in the Help Center include:
- My Events – Issues with ticket delivery, transferring tickets, etc.
- My Account – Managing your Ticketmaster account and profile.
- Purchasing – Trouble buying tickets online.
- Technical Issues – Problems accessing Ticketmaster online or via the app.
You can browse help articles or use the search bar to find answers to specific questions. If you cannot find the information you need, there is an option to submit a customer support request from the Help Center.
Submitting a Customer Support Request
If you have researched the Help Center and still need assistance, submitting a support request opens a ticket directly with Ticketmaster’s customer service team. Here are the steps:
- Go to support.ticketmaster.com and click “Contact Us” in the top menu.
- Select the category that best fits your issue.
- Fill out the form with your order number, details, and any steps you have already tried.
- Add attachments (screenshots, order receipts, etc.) to provide more context.
- Enter your contact information so an agent can get back to you.
- Click “Submit” to send your request.
You will receive a confirmation email with a case number to reference. A customer service representative will review your ticket and respond within 1-2 business days. They may reply via email or phone depending on the issue urgency.
Connect Through Social Media
Ticketmaster maintains active profiles on popular social media networks. You can use their Facebook, Twitter, and Instagram accounts to ask questions or request support:
- Facebook – Send a private message to the Ticketmaster Facebook page.
- Twitter – Tweet publicly at @Ticketmaster or send a DM.
- Instagram – Use Instagram messages to contact @Ticketmaster.
Social media allows you to reach out at any time without waiting on hold. However, responses may not be immediate and discussions are public. So social media is best suited for general questions rather than private order issues.
Contact Ticketmaster Business Partners
In some cases, you may need to reach out to a Ticketmaster business partner or client directly. For example:
- For problems with tickets to NFL, NBA, NHL, or MLB events, contact the league/team.
- For issues with concert tickets sold through Live Nation, contact their customer service.
- For questions about a specific venue’s policies, get in touch with the venue.
Ticketmaster’s website and app provide contact information for each event. You can also search online for customer service details for sports leagues, concert promoters, theaters, and other partners.
Request Support By Mail
Ticketmaster also accepts inquiries and complaints sent through the mail. To submit written correspondence, address your letter to:
Ticketmaster Customer Service7060 Hollywood Blvd
Hollywood, CA 90028
Be sure to include key details like your full name, order number, phone/email, and specific issue or request. Allow at least 2-3 weeks to receive a reply. The benefit of mail is having a paper trail of your communication.
Get Help In Person
Although less common today, you can visit a Ticketmaster in-person sales outlet or box office to ask for assistance:
- Ticketmaster Ticket Centers are full-service locations found in some large cities.
- Venue box offices that sell tickets through Ticketmaster may also provide support.
An in-person visit guarantees you can talk to someone right away. However, outlet/box office hours are limited and locations are not found everywhere. Be sure to call ahead to confirm they can help with your specific issue.
Connecting With the Right Contact Channel
Ticketmaster offers multiple ways to get customer service help. So what method should you use? Here are some recommendations based on the type of issue:
| Issue Type | Best Contact Method |
|---|---|
| Urgent problem (within 48 hours of event) | Phone |
| Missing tickets | Online help form |
| Trouble accessing your account | Online Help Center |
| General ticketing questions | Social media |
| Venue-specific issue | Venue box office |
Consider the nature of your problem and how quickly you need a resolution. Then select the contact method most appropriate to get the answers you need.
Tips for Getting Better Ticketmaster Support
To maximize your chances of a quick and satisfactory resolution when contacting Ticketmaster, keep these tips in mind:
- Have order details ready – Ticket number, order number, email/phone used, etc.
- Check for basic solutions first – Issues like forgotten passwords can often be resolved without an agent.
- Capture error messages – Take screenshots of any error codes or messages on-screen.
- Take notes of previous contacts – Record names and reference IDs of any representatives you’ve previously spoken with.
- Ask for a supervisor – If an agent cannot resolve your problem, request to be escalated.
- Remain calm and patient – Getting frustrated will not help your case.
The more prepared you are with detailed information, the faster Ticketmaster can investigate and provide solutions. Being organized and thoughtful in your approach leads to better results.
Common Ticketmaster Customer Service Issues
Ticketmaster handles millions of ticket transactions. Here are some of the most frequent complaints and questions from customers:
Unexpected Fees
Tickets showing one base price but then having $10-$20 in added fees at checkout is a huge source of complaints. Ticketmaster discloses that service charges, facility fees, and delivery fees apply. But many customers still feel “nickel-and-dimed” at checkout.
Difficulty Navigating Website
With so many events and ticket options on their platform, information can be hard to find on Ticketmaster. Some key pain points include:
- Trouble finding seating charts or views before buying.
- No single listing showing all ticket resale options.
- Complicated ticket transfer and resale policies.
The experience could be smoother and more transparent for how seating and ticket resale work.
Long Hold Times
Being stuck on hold for 30+ minutes before connecting with an agent is extremely frustrating for customers needing help. Peak call volumes right before major events often lead to long queues.
Ticketmaster does advise customers to only call for urgent issues within 48 hours of an event. But improvements in call center staffing could reduce wait times.
Lack of Human Interaction
Connecting with an actual person can be challenging when contacting Ticketmaster. Options like virtual assistants and automated menus make it difficult to reach a live agent.
Customers often complain about “robot” or “scripted” responses instead of human help.
Refund and Cancellation Confusion
COVID cancellations created headaches around refunds and postponements. Ticketmaster’s refund policies depend on the event organizer. But that leads to confusion on who is actually responsible for issuing refunds in various cases.
Customers want more transparency on exactly how refund eligibility works.
How to Avoid Common Ticketmaster Problems
While issues are bound to occur in ticket sales, you can take some proactive steps to avoid headaches when ordering through Ticketmaster:
- Double check event details like date, venue, seating, etc. before completing your purchase.
- Pay careful attention to all fees disclosed during checkout so your final cost is not a surprise.
- Enter your contact information accurately to ensure you receive order confirmations.
- Only buy from official sources – avoid unauthorized resellers and scams.
- Read up on any COVID-related requirements for refunds, exchanges, entry, etc.
- Download your tickets to your smartphone wallet as soon as available for easy access.
Being an informed buyer who verifies details in advance goes a long way towards avoiding issues down the line.
Conclusion
We hope this overview gives you a better understanding of how to resolve any Ticketmaster customer service problems that arise. Their various contact options – phone, online, social, in-person – make it relatively convenient to get support when needed.
The key is carefully preparing all relevant details ahead of time and identifying the best channel to handle your specific question or complaint. With millions of users across thousands of events, problems are inevitable. But Ticketmaster provides tools to get the answers and help you need.
