There are a few potential reasons why you may be unable to add your Ticketmaster ticket to your digital wallet:
Your Ticket is Not Eligible
Not all tickets sold on Ticketmaster are eligible for digital wallets. Here are some common reasons a ticket may not be eligible:
The event organizer has not enabled mobile ticketing |
You purchased a hard stock ticket that must be printed out or picked up at will call |
The ticket is a restricted ticket that requires an ID or credit card to enter the venue |
The ticket is a re-sale ticket purchased through a third party re-seller |
If your ticket falls into one of the above categories, unfortunately you will not be able to add it to your Apple Wallet or Google Pay. You will need to present the physical ticket for entry.
There Was an Error Adding Your Ticket
Sometimes there may be a technical error that prevents you from adding your eligible digital ticket to your wallet. Here are some troubleshooting tips:
- Make sure you have the latest version of the Ticketmaster app installed on your device.
- Force quit and re-launch the Ticketmaster app.
- Update your device software to the latest OS version.
- Try adding the ticket on a different device like a computer or tablet.
- Contact Ticketmaster Fan Support for further help if you still can’t add the ticket.
Technical glitches happen and usually another try or device switch will resolve the problem.
You Have Not Completed All Requirements
Ticketmaster has a process you have to fully complete before your eligible ticket can be added to a digital wallet. Here are the steps:
- Purchase ticket through Ticketmaster online or mobile app.
- Log in to your Ticketmaster account on your phone.
- Go to the Tickets section and select the event.
- Tap “Add to Apple Wallet” or “Add to Google Pay.”
- Follow prompts to finish adding to your digital wallet.
You have to fully complete the Ticketmaster transfer process or the ticket will not end up in your digital wallet. Make sure you have completed each of the steps above.
Why Use a Digital Ticket?
Now that you know some of the main reasons that may be preventing you from adding your ticket to your wallet, you may be wondering why you should even bother with digital tickets. Here are some of the major benefits of using Apple Wallet or Google Pay for tickets:
Convenience
Digital tickets provide a very convenient experience. Instead of fumbling for your printed ticket at the entrance or will call, you can simply tap your phone on the reader. This allows for faster entry and less hassle trying to get into the event.
Security
Digital tickets help prevent counterfeiting and fraud. The tickets have secure barcodes that allow venues to validate their authenticity. With paper tickets, there is always a risk someone can duplicate them and use the copies to sneak into the event.
Organization
Your digital wallet keeps all your tickets neatly in one place. You no longer have to hunt down printouts or worry about losing paper tickets. Wallets also let you transfer and sell tickets easily from one device to another.
Eco-Friendly
Digital tickets are a greener choice and help reduce waste from printed tickets. As more fans choose digital, less paper resources are used up for tickets. Venues also benefit by having quicker entry lines and less littering inside.
How Digital Tickets Work
Now that you see the benefits, you may be wondering exactly how mobile ticketing works. Here is an overview of how digital tickets function:
Barcodes
The key technology behind digital tickets is the barcode. When you add the ticket to your wallet, a unique encrypted barcode is generated and linked to that device. The numbers encode details like the event info, seat location, and your account ID.
Readers
At the event entrance, dedicated barcode readers will scan your screen to read the encrypted barcode. This allows the system to instantly validate the ticket authenticity and your entry.
Connection
The system does not require an active internet connection to read the barcode. The barcode itself contains all the necessary ticket data. This allows scanning even in areas with no WiFi or cell service.
Security
Once the barcode is scanned, it cannot be scanned again. The system will recognize it has already been used for entry. This prevents duplication or sharing of tickets. New barcodes must be generated each time.
Troubleshooting Tips
While digital ticketing offers many benefits, you may occasionally encounter hiccups. Here are some top troubleshooting tips:
Update the App
Make sure to keep your Ticketmaster app up to date. Bug fixes and feature improvements are constantly being released. Updating ensures maximum compatibility.
Reboot Your Device
Sometimes simply restarting your phone or tablet can clear up temporary glitches that prevent adding or scanning tickets. Shut down completely and boot up again.
Toggle Airplane Mode
Toggling your device’s Airplane Mode off and on quickly will also reboot the radios and network connection. This can fix connection issues with downloading barcodes.
Verify Date & Time
Double check that the date and time set on your device are correct. If not, barcode scans may fail since the system relies on accurate time stamps.
Contact Support
If you still cannot add or scan your ticket after trying the above steps, contact Ticketmaster Fan Support. They can further troubleshoot or reissue your ticket if needed.
Frequently Asked Questions
Here are answers to some common questions about digital ticketing:
Can tickets be transferred or resold?
Yes, digital tickets can be transferred or resold just like paper tickets. You would simply need to transfer the ticket to the other person’s Ticketmaster account so they can access the barcode in their wallet.
What if my phone dies or gets lost?
You can access your digital tickets from any device by logging into your Ticketmaster account. Or you can visit the box office onsite and have them reprint your ticket by showing your account ID.
Do all venues accept mobile tickets?
Most major venues have adopted mobile ticketing but some smaller locations may still rely on paper. Check your event venue’s website for their specific digital ticket policy.
Can one ticket barcode be used multiple times?
No, ticket barcodes are instantly invalidated after they are scanned the first time. This prevents multiple people from using the same barcode to enter. New barcodes must be generated for each use.
How early can I add tickets to my phone?
You can add eligible tickets to your digital wallet as soon as they are purchased. However, the venue entry systems will not activate and allow scanning until a certain window before show time.
Conclusion
In summary, digital ticketing provides major conveniences but sometimes technical hurdles arise that prevent adding tickets properly. Common issues involve eligibility, technical errors, or incomplete procedures. Make sure your ticket qualifies, troubleshoot app problems, and complete all steps to transfer to your wallet. If problems persist, contact support so they can get your digital ticket situation resolved. When everything is working properly, enjoy the ease and security of accessing your event tickets from your mobile device!