If you’re having issues with Ticketmaster not working properly, there could be several reasons why. Here are some of the most common reasons Ticketmaster may not be working for you, along with solutions to try:
You’re using an unsupported browser
Ticketmaster only officially supports the latest versions of major web browsers like Chrome, Firefox, Safari, and Edge. If you’re using an older browser, Ticketmaster may not work properly or certain features may be unavailable. Try updating your browser to the latest version and see if that fixes any issues.
Your browser needs to be refreshed
A simple browser refresh by pressing F5 or clicking the refresh icon can often sort out many issues on Ticketmaster. Things like listings not loading properly, pages not displaying right, or error messages may just be a temporary glitch. Refresh and it should sort itself out.
You have an ad blocker enabled
Ticketmaster does display ads on their site. If you have an ad blocker enabled in your browser, it could potentially block important content or features from loading. Try whitelisting Ticketmaster or disabling your ad blocker completely to see if that fixes things.
There are internet connectivity issues
Without an internet connection, Ticketmaster won’t work at all. Check if other sites work fine but Ticketmaster doesn’t, then there could be a temporary issue with your internet connection. Turn your modem and router off and back on again, connect to a different WiFi network, or use mobile data if the issue persists.
The Ticketmaster site is down
During peak sales times or events, high traffic to the Ticketmaster website can occasionally cause it to go down temporarily. This is rare, but can happen. Check their status page to see if Ticketmaster is experiencing an outage or degraded performance globally.
The event page is down or expired
Specific event pages can go down before the actual onsale date and time. This is done intentionally to prevent people queueing up prematurely. Try again closer to the announced onsale date and time. Or the page may have expired after the onsale, requiring you to search for the event again.
You’re not using the correct URL
Navigating to the wrong Ticketmaster URL or a phishing site impersonating Ticketmaster won’t work properly. Double check you are visiting ticketmaster.com (with the green padlock icon).
Cookies are blocked on your browser
Ticketmaster uses cookies to store information like items in your cart and optimize the browsing experience. If you have cookies disabled, certain features like checking out may not work. Enable cookies for the Ticketmaster domain.
Your payment details are incorrect
If Ticketmaster isn’t processing your order, it may be because of invalid payment details. Double check your card number, CVV code, and expiration date are all correct. Try a different card if it still fails.
You’re logged into the wrong Ticketmaster account
If you have multiple Ticketmaster accounts, navigating while logged into the wrong one can cause confusion and issues with booking tickets. Double check you’re logged into the right Ticketmaster account before searching for tickets.
Your browser cache needs clearing
A build up of website data in your browser cache can sometimes cause page display issues or glitches. Clear your browser cache and cookies for Ticketmaster to wipe this data clean.
Your network firewall is blocking access
Corporate, school, or public WiFi networks often employ firewalls that may block access to certain sites like Ticketmaster. Try using a personal internet connection instead to avoid firewall restrictions.
Ticketmaster is having technical difficulties
During big onsales, the huge influx of traffic looking for tickets can overwhelm Ticketmaster’s servers. This can cause slow page loads or problems with the queuing system. Be patient and keep trying.
You have a poor internet connection
To access Ticketmaster smoothly, you need a reasonably fast and stable internet connection. Using dial-up, satellite, or other slow connections may result in long waits and timeouts using the site.
Javascript is disabled in your browser
Much of Ticketmaster’s functionality requires Javascript to be enabled. Ensure Javascript is turned on in your browser settings if elements like dropdowns or the checkout are not working.
Third party browser extensions are interfering
Some third party extensions like VPNs, privacy extensions, or even unrelated extensions can sometimes interfere with sites like Ticketmaster. Try disabling other extensions temporarily to isolate any conflicts.
You have an incorrect email address set
To receive your tickets, you need to ensure you have your correct email address associated with your Ticketmaster account. Log in to double check it is right and update it if needed.
Your Ticketmaster account is locked
If you enter incorrect login details multiple times, Ticketmaster may temporarily lock your account. Use the password reset option and check your email to unlock your account.
Your bank flagged the purchase as suspicious
Making large ticket purchases can sometimes trigger a bank’s fraud algorithms. Your bank may block the transaction, so call them to approve the charge and explain it is legitimate.
You’re searching the wrong Ticketmaster site
Ticketmaster operates different sites for different countries. Search ticketmaster.com for events in the US, ticketmaster.ca for Canada, ticketmaster.co.uk for the UK, and check for the right site per your location.
Your Ticketmaster cookies were deleted
Ticketmaster uses cookies to store things like items in your cart. If they get deleted, your cart can empty and you’ll have to start over. Avoid tools that wipe all your cookies.
There was a glitch with the CAPTCHA
The CAPTCHA system Ticketmaster uses to verify you are human is not always perfect. If you’re certain you entered it right but it fails, refresh and try entering the CAPTCHA code again.
You’re not on the verified official Ticketmaster website
Only ticketmaster.com is the real website. Other sites claiming to sell tickets are fakes. Make sure you see the green padlock in the URL bar confirming you are on the legit site.
Your Ticketmaster password is incorrect
If you’re entering the right email but wrong password, you won’t be able to log in. Use the password reset option if you cannot remember the correct password to access your account.
Tickets already sold out or unavailable
For popular events, tickets will sell out extremely fast. Just because you couldn’t get tickets does not mean Ticketmaster is not working properly. The tickets simply may not be available anymore.
You’re searching for tickets before the onsale date
Onsale dates and times are strictly enforced. You cannot purchase tickets prior to the announced sale opening time, so Ticketmaster will appear to not work if you try too early.
The Ticketmaster mobile app is outdated
Using an outdated version of the Ticketmaster app can result in errors and problems. Update to the latest version of the app in your device’s app store.
Ticketmaster is experiencing a DDoS attack
During massive ticket releases, Ticketmaster is sometimes targeted by DDoS attacks aiming to deliberately take the site down. This can overwhelm servers and prevent access.
You have malware installed on your device
Malware like viruses or spyware can sometimes interfere with websites like Ticketmaster. Run a scan to remove any malware from your computer, phone or tablet.
Your Ticketmaster account is suspended
Breaching Ticketmaster’s terms of service like bot use or bulk buying may result in an account suspension. Appeal the suspension or create a new account.
So in summary, issues accessing Ticketmaster can stem from browser or connectivity problems on the user side, technical issues on Ticketmaster’s side, user errors like wrong logins or payment details, malicious attacks, or account security actions. Carefully checking each step and troubleshooting possible causes can usually resolve most problems that prevent Ticketmaster from working properly.
