If you are trying to create an account or sign in to your existing Ticketmaster account but keep getting error messages that your email is not recognized, there could be several reasons behind it. Here are some of the most common reasons why Ticketmaster may not be recognizing your email address and what you can do about it.
You have multiple accounts with the same email
One possibility is that you have created more than one Ticketmaster account using the same email address over time. Ticketmaster may see the duplicate accounts as suspicious activity and temporarily restrict access to that email until you can prove you are the legitimate owner.
The best way to resolve this is to contact Ticketmaster Customer Support and explain that you have multiple accounts with the same email that you would like to merge into one. Provide personal details to verify your identity. Ticketmaster can then consolidate your purchase history and account details into a single account under your email.
You’re using an alternate email alias
Many email providers allow you to create alternate email aliases that point to your main inbox. For example, [email protected] and [email protected] may send email to the same inbox even though they look like different addresses.
Ticketmaster system may not recognize these aliases as the same email address associated with your account. Try logging in with the primary email you used to create the Ticketmaster account originally instead of any aliases.
Typo in your email address
One simple explanation is that you have a typo or spelling error when entering your email at login. Double check that you are typing the address correctly with no extra spaces or characters.
Also try copying and pasting your email directly from another source instead of retyping it. This avoids any manual input errors. Just make sure there are no hidden spaces before or after the pasted email.
Your email was entered incorrectly when account was created
If you have double checked your email is entered correctly at login but it is still not recognized, the issue may be on the account creation side. When you first signed up for Ticketmaster, your email address was entered incorrectly or incompletely.
Trying logging in with possible email variations or typos to see if any of them match what is on file. For example try your email without the “.” separating name and domain. If you still can’t gain access, contact Ticketmaster Customer Service and they can search for your account by phone number or other details to find the exact email used.
You have been temporarily locked out of your account
If you make several unsuccessful login attempts with an incorrect password or email, Ticketmaster may temporarily lock your account for security reasons. This blocks any login attempts for a set period of time before allowing you to try again.
Typically the lockout is for 15-30 minutes. Just wait and then attempt to login again later when the temporary block has expired. Also check for any notification emails Ticketmaster may have sent about the lockout.
Your account is suspended due to unusual activity
If Ticketmaster detects what appears to be suspicious or unauthorized activity from your account, they may suspend your access pending an investigation. For example, if logins from new devices or locations occur or a chargeback is filed on purchases.
You will receive communication from Ticketmaster if your account is temporarily suspended for investigation. Follow their instructions to provide verifying details so they can confirm your identity and restore full account access.
You’re entering the wrong login credentials
Instead of your email being the issue, you may be incorrectly entering your password when attempting to login. Here are some tips to make sure you have the right login credentials:
- Double check which email you used to create the account originally. Is there another address you may have signed up with?
- Click “Forgot Password” and reset your password if you cannot remember it at all. Use the email on file to reset it.
- Make sure you are not mixing up other account credentials like for Facebook or Google if you logged in via Single Sign On previously.
Entering the wrong login credentials repeatedly can sometimes also lead to temporary account lockouts for security reasons. Be mindful to enter the proper email and newly reset password.
You have an old Ticketmaster account you can no longer access
If you previously had a Ticketmaster account that you no longer have access to, it is possible it is still recognized by their system, preventing creation of a new account with the same email.
Unfortunately there is no self-service way to remove an old inaccessible Ticketmaster account. You will need to contact Customer Service, provide identifying details about the old account, and request they permanently close the account so you can create a new one under that email.
Multiple people sharing an email address
In rare cases, people who share an email inbox like married couples or family members run into issues when trying to access Ticketmaster independently. If one person sets up an account, Ticketmaster assumes that email “belongs” to them.
To avoid login problems, it is best for each person to have their own unique email when creating individual Ticketmaster accounts. If multiple people already share an email for Ticketmaster access, contact Customer Service to link additional identifying details to each account.
You’re temporarily IP blocked
If you try to access your Ticketmaster account from a device or location you don’t normally use, their fraud prevention system may temporarily block access as an account safety precaution. This could happen if you buy tickets while traveling, move to a new area, or get a new device.
Keep trying to login periodically from the new location or device. Ticketmaster may require you to verify your identity or re-enter login credentials from your normal location to confirm your identity and remove the block.
Cookies and site data need to be cleared
Issues with saved cookies and site data on your browser can sometimes create login problems on Ticketmaster. Try clearing your browser history, cookies, and site data completely and then logging into Ticketmaster fresh. This removes any corrupted or confusing saved login data.
You can also try accessing Ticketmaster in a different browser or incognito/private browsing mode. This starts your login session in a new, clean environment with no existing cookie issues to interfere.
Still unable to login? Contact Ticketmaster Customer Service
If you still cannot determine why Ticketmaster will not recognize your email when logging in, reach out to their Customer Service team for assistance. They can access your account details and history to troubleshoot further based on information you provide.
Be prepared to confirm personal identifying details and provide any alternate emails, passwords, or other information you have used to create accounts previously. This allows Ticketmaster to locate your proper account and restore access.