If you registered for Ticketmaster’s Verified Fan presale but did not receive a code to access the presale, there are a few potential reasons why this may have happened.
You did not fully complete registration
In order to receive a Verified Fan code, you need to fully complete the registration process. This includes:
- Providing your full name, email address, and phone number
- Agreeing to the terms and conditions
- Completing any additional steps like surveys or watching videos that may be required for that particular presale
If you exit out of the registration process before submitting, you will not be registered as a Verified Fan and will not receive a code. Double check that you fully completed all steps of the registration.
Registration period closed
Each Verified Fan presale has a specific registration period, typically a few days leading up to the presale. Registration closes a certain number of hours before the presale begins. If you tried to register after the closing time, unfortunately you missed the window to sign up.
Be sure to register as soon as you find out about a Verified Fan presale opportunity to ensure you do not miss the registration deadline.
Selected registrants only receive codes
For very high demand events, Ticketmaster may limit the number of Verified Fan codes issued to manage volume. In these cases, they randomly select a certain number of registrants to receive a code.
If demand greatly outpaces supply, you may have registered but were simply not selected to receive a code. This is purely random based on the number of codes available compared to total registrants.
Accidental duplicate registrations
If you register multiple times for the same event, using different email addresses for example, only one of your registrations will be valid. Duplicate registrations are removed prior to code assignments. Be sure to only register once using the same details each time.
Code went to spam or promotions folder
Check your email spam and promotions folders. Sometimes the message containing the Verified Fan code gets flagged as spam by mistake. If you cannot find it in your main inbox, be sure to double check your other folders just in case.
Typed email address incorrectly
When registering, double check that you correctly typed your full email address with no typos. Even one wrong letter or number will mean you do not receive the code. Take your time entering your email to ensure accuracy.
Used different email for registration and ticket purchase
Your Verified Fan code will be emailed to the exact address you used during registration. If you try to access the presale using a different email address than what you initially registered with, the code will not work.
Be sure to use the same email for registration and ticket purchase for a smooth experience.
Code has expired
Verified Fan codes are only valid for the specific presale window indicated during registration. Once that presale window closes, codes expire and can no longer be used.
Try to purchase your tickets as soon as possible once you receive your code. If the presale has closed, unused codes will no longer work.
Account flags or indications of bot activity
Ticketmaster’s system reviews all registrations and activity for potential fraudulent bot use or bulk purchases. If your registration or account shows suspicious flags, such as an abnormally high number of registrations or purchases, you may not receive a code.
This is done to ensure real fans have fair access to tickets. If you feel your activity has been flagged incorrectly, you can contact customer support.
In rare cases, there may be a technical error that prevents codes from being delivered properly. Things like system glitches or email delivery issues can interfere with code distribution.
If you are certain you registered correctly but did not receive a code, technical errors could be the cause. Try registering again for future presales.
Verified Fan requirements not met
Some Verified Fan presales have additional requirements beyond just registering. This may include things like:
- Linking your Ticketmaster account and completing your profile
- Previously purchasing tickets to events from a certain artist
- Verifying your Ticketmaster account with a real name and payment method
If your account does not meet the specific requirements outlined for a presale, you may not be issued a code. Carefully check the Verified Fan details to ensure you qualify.
Confirmed no longer needed code
Upon registering, you have the option to return and indicate you no longer need a code. If you later confirm that you will not be purchasing tickets, Ticketmaster will remove your registration from code consideration.
If you no longer need a code, be sure not to confirm this unless you are absolutely certain, as it cannot be undone.
Banned or flagged Ticketmaster account
If your Ticketmaster account has been banned or flagged for any reason, such as fraud or misuse, you will be prohibited from receiving Verified Fan code access. Only accounts in good standing will be issued codes.
If you cannot access your Ticketmaster account or feel it has been incorrectly flagged, you will need to contact customer support for assistance restoring your account access.
Using a different Ticketmaster account
Your Verified Fan code is connected to the specific Ticketmaster account you used during registration. If you attempt to access the presale with a different Ticketmaster account, the code will not work.
Be sure to use the exact same Ticketmaster account for both registration and presale access.
Errors in ticket purchase process
Even if you receive a code, you may run into errors when attempting to purchase tickets. Things like:
- Entering wrong ticket quantity or selection
- Timeout issues if taking too long to complete purchase
- Payment processing failures
- Website crashes due to high traffic volume
Take your time entering details carefully and double check your selections. Have payment information handy so you can complete quickly before time expires. If errors occur, try refreshing and starting over as soon as possible.
Tips for Verified Fan success
To maximize your chances of getting Verified Fan presale access, keep these tips in mind:
- Register as soon as the verification period opens
- Only register once per event using the same details
- Make sure to fully complete the registration steps
- Use an email you frequently check including spam folder
- Double check entering correct email, no typos
- Make sure your Ticketmaster account is fully verified
- Only use the same Ticketmaster account for registration and presale purchase
- Once you receive a code, purchase tickets as soon as presale starts
- Enter details slowly and carefully during purchase process
- Have payment information readily available for fast checkout
- If errors occur, refresh and try again immediately
Following these best practices will help ensure you have the best shot at accessing exclusive presales. With high demand events selling out in seconds, Verified Fan provides a fair way for real fans to have first access.
Contact Ticketmaster Customer Support
If you are certain you registered properly but still did not receive a code, reach out to Ticketmaster Fan Support for assistance. Provide details on:
- The specific event you registered for
- The email address used to register
- Screenshots showing you completed all steps
Fan Support will investigate why you did not receive a code and see if they can resolve the issue. Though they may not be able to grant codes after the fact, they can help identify what went wrong.
Be sure to also check your spam folder for any replies back from Fan Support which may get filtered there.
Wait for General Public Onsale
If Verified Fan presale did not work out, do not lose hope! There is still a chance to get tickets during general public onsale.
Set calendar reminders for the onsale date and time to remember to log in right as tickets go live. Have multiple devices ready to go to increase your chances.
While not guaranteed, you can still try your luck during the standard onsale. Persistence and preparation is key.
With high demand events, tickets will sell out quickly no matter when they are available. But continue monitoring pre-sales and general onsale dates for any release of additional tickets.
Use Reputable Resale Sites
If tickets remain sold out after all primary sales, look into safe and reputable resale platforms. StubHub, Vivid Seats, and Ticketmaster’s own resale exchange are good options.
Compare prices across sites and look for deals, but make sure to buy from trusted sellers with guarantees against invalid or fraudulent tickets.
Avoid non-vetted resale markets like Craigslist, Facebook groups, Reddit, or online forums. These have a much higher risk of scams.
Don’t Give Up!
Keep checking back for ticket releases as event dates approach. Follow fan sites and discussion boards for tips on presales or last minute deals.
Set up alerts and notifications so you do not miss any onsales. Persistence and preparation will pay off eventually if you stay on top of all potential access channels.
While Ticketmaster Verified Fan does not always work out, there are still ways determined fans can get access. Do not get discouraged and continue pursuing all options to get tickets!