If you are a verified fan on Ticketmaster but are having issues using your verified fan status to access ticket presales or other benefits, there are a few potential reasons why it may not be working properly. The most common reasons include not being verified for that specific event, verification pending status, browser incompatibility, or technical errors. Understanding the requirements and troubleshooting some settings can often resolve verified fan issues on Ticketmaster.
You May Not Be Verified for That Specific Event
The first thing to check is whether you have been specifically verified as a fan for the concert or event you are trying to access. Being a verified fan in general does not guarantee access to every Ticketmaster presale. Fans must undergo a separate verification process for each event they want special ticket access for. Just because you are verified for one event does not automatically verify you for another.
Go to your Ticketmaster account and look under your verified fan status. This will show you a list of the specific events you have been verified for. If the concert you are trying to buy tickets for is not listed here, you will not be granted verified fan presale access.
You will need to go through the artist or event’s verification steps on Ticketmaster again to become verified for this new concert. The process typically involves proving you are a genuine fan by doing things like registering your tour history or purchasing artist music through Ticketmaster or a partner. Once successfully verified for that event, your access will be updated.
Verification Pending Status
Another common reason verified fans may have issues accessing presales is if their status is still pending. It can take up to several days for Ticketmaster to review and approve your verification request. You will not be granted access until the verified status shows as approved.
Check your Ticketmaster account details and fan verification status. If it still shows as “Pending” or “Under Review” that means you have not been fully approved yet. You will have to wait until the verification process completes before your fan benefits activate.
Continue monitoring your Ticketmaster account and fan profile each day. Once your status changes to “Verified” then you will be able to access the special offers and presales. Ticketmaster tries to complete verifications before the presale date, but it is not guaranteed.
Using an Incompatible Browser
Ticketmaster’s website and apps sometimes do not fully support certain web browsers or versions. Using an incompatible browser to access Ticketmaster as a verified fan can cause issues loading your status properly and allowing you access.
Make sure you are accessing Ticketmaster through one of their recommended and optimized browsers. These typically include the latest versions of Chrome, Firefox, Safari, Edge, and the mobile apps. Avoid outdated browsers or “off-brand” niche browsers.
If you normally use an unsupported browser, try loading your Ticketmaster verified fan page in one of the compatible options like Chrome. This should allow the website to display your proper status and grant you verified fan access if available.
Technical Errors
Like any website, occasionally technical problems may occur on Ticketmaster that temporarily interrupts certain services. There are a few common technical errors that can prevent verified fans from accessing tickets even if properly verified.
One is an error or bug that makes your verified status not display properly in your account. Even though you are verified, the website glitch prevents showing this correctly. Another is an issue where the presale page does not recognize your verified status, so you cannot access the tickets. Closing the page and trying again later often fixes these types of intermittent technical bugs.
Very high traffic volumes can also sometimes cause verified fan access problems due to strained servers. Major concert presales tend to overwhelm the system with fans trying to purchase, preventing the page from working properly. Waiting and retrying once traffic has lowered usually resolves this if you were verified in time.
Verifying Your Account Activity
To help troubleshoot and narrow down verified fan issues on Ticketmaster, it is important to verify your account activity details first. This can determine if the problems are due to your specific account status or a wider technical error on Ticketmaster’s end.
Check that your Ticketmaster account email, password, and personal info are all correct. Also verify you have no unusual logins from unrecognized devices. Incorrect account details or suspicious activity can disrupt verified fan access.
View your recent Ticketmaster purchase history and active orders/tickets. Make sure none are missing or show errors. Look for any indication of recent account suspensions or restrictions due to suspicious activity.
Examine your verified fan status history and activity log for that specific event. Check if any access denials or error messages were logged for the presale attempt in question. Knowing this account activity information will help Ticketmaster troubleshoot issues.
Contacting Ticketmaster Customer Support
If you have gone through all the troubleshooting steps and your verified fan status still does not seem to be working properly on Ticketmaster, then it is time to reach out to customer support.
Go to the Ticketmaster Help page and browse topics to see if your issue is noted there and has a solution. Popular problems like verification pending status are often covered in their help database.
If you cannot find an answer, use the customer service contact form. This will allow you to explain your verified fan problem in detail and attach any screenshots or account records needed. Ticketmaster representatives will investigate your issue and respond with a solution or explanation.
Be ready to provide your Ticketmaster order numbers, account email/password, and any error messages you encountered. Details like the event names, presale dates, browsers used, and verification status history will help their team resolve your problem as quickly as possible.
Allowing Time for Ticketmaster to Fix Issues
In some cases, technical glitches or high traffic volume on Ticketmaster may prevent your verified status from being recognized properly at the moment. While frustrating, this is often temporary and resolves once their team has time to address any issues.
If customer service determines the problem is due to a technical malfunction on Ticketmaster’s end, you will likely just need to wait as their IT staff works to correct the error and restore access. Limit your presale attempts and avoid re-verifying if possible.
Ticketmaster technical teams usually need a few hours up to 1-2 days maximum to identify bugs causing verified fan disruptions and release fixes. Be patient and check your status periodically until the system is restored. Your verified access should return once corrected.
Preventing Future Verified Fan Issues
While site errors cannot always be avoided, there are some tips that can help minimize problems accessing future presales as a verified fan on Ticketmaster.
Make sure to only register for artist verification if you have a legitimate ticket purchase history and interest in that event. Do not try to cheat the system for unnecessary presales.
Complete the verification steps as early as possible, since pending statuses take time to approve. Last minute verifications are at higher risk of not being processed in time.
Use a supported browser in incognito/private mode which often prevents glitches better than standard mode. Bookmark the presale page to access it instantly before tickets sell out.
Be logged into your Ticketmaster account before the presale begins to save precious seconds. Make sure billing/payment is pre-loaded into your account as well.
Avoid refreshing excessively during presales, as it can reset your access. Only refresh if the page has an error. This reduces the strain on the system.
Following these best practices will help ensure you maintain verified fan access to the most in-demand Ticketmaster presales and exclusive offers.
