If you are having issues using the Ticketmaster app, there are a few common reasons why it may not be working properly. The Ticketmaster app allows users to conveniently purchase event tickets and access them on their mobile device. However, like any app, technical problems can occur that prevent the app from functioning normally.
Server or Network Issues
One of the most common reasons the Ticketmaster app may not work is due to server or network issues on Ticketmaster’s end. Apps rely on being able to communicate with remote servers to load data and process transactions. If the Ticketmaster servers are down for maintenance or experiencing technical difficulties, the app will be unable to retrieve event data, process ticket purchases, or display user tickets.
Network connectivity issues can also cause problems with the app functioning correctly. If you are in an area with poor internet access or cell reception, the app may struggle to load event information, process payments, and more. Always check that you have a strong WiFi or cellular data connection when attempting to use the Ticketmaster app.
App Requires Update
Like most apps, Ticketmaster releases periodic updates that contain bug fixes, performance improvements, and new features. If your Ticketmaster app is outdated, it may have issues loading event data or processing purchases correctly. Open your device’s app store to check for a Ticketmaster app update. Installing the latest update may resolve any problems caused by an outdated version of the app.
Device Compatibility Issues
The Ticketmaster app may fail to work properly if there are compatibility issues with your specific device. While the app works on most modern iOS and Android devices, limitations or bugs can occur with certain device makes and models. Using an older or lower spec device could result in app crashes, failure to load pages, and other functionality problems.
Check to make sure your device meets the minimum OS version and other requirements for running the Ticketmaster app smoothly. Updating to a newer device can resolve device-specific bugs causing the app to not work correctly.
Glitches After App Update
While app updates usually aim to improve performance, sometimes new bugs and glitches are unintentionally introduced. If the Ticketmaster app starts exhibiting problems immediately after updating, the new version itself may be the culprit. Try deleting and reinstalling the app to determine if an update bug is causing functionality issues.
Also try force quitting the app and restarting your device to clear any glitches after an update. This may resolve temporary gremlins introduced by the latest update until a further patch is released.
Account Login Issues
In order to access your tickets and personal information, the Ticketmaster app requires you to log in with your Ticketmaster account credentials. If you are having problems logging in, it can disable key features like displaying tickets and making purchases.
Double check that you are entering the correct email and password for your Ticketmaster account. If your credentials are correct but login fails, it likely indicates a technical issue on Ticketmaster’s end. Try logging in on a web browser to determine if the problem is isolated to the mobile app only.
Payment Processing Failure
When attempting to purchase tickets in the Ticketmaster app, you may find that your transaction fails to process. This is often due to expired or invalid payment card details associated with your Ticketmaster account. To resolve this, update your payment details with a valid card number, expiration date, and security code.
Network errors can also interfere with successfully processing payments within the app. Switching to a more reliable WiFi or cellular data connection may allow your purchase to go through. You can also try completing the transaction on the Ticketmaster website as an alternative.
App Permissions Not Enabled
The Ticketmaster app needs certain permissions enabled on your device in order access features like your location, camera, contacts list and more. If particular app permissions are disabled, it can cause key functionality to fail. Open your device settings and make sure the Ticketmaster app has all necessary permissions enabled.
Ticketmaster Site Outage
Large-scale outages of the Ticketmaster website and services can also cause the mobile app to stop working properly. If the Ticketmaster backend services are experiencing downtime or technical failure, the app cannot retrieve event data, process ticket sales, etc. since it relies on these services running smoothly.
In these cases, wait until Ticketmaster has resolved the outage and restored website functionality. The mobile app should begin working normally again once the main site is back online.
Deleting and Reinstalling the App
If your Ticketmaster app is exhibiting persistent functionality problems not caused by other factors, deleting and reinstalling the app can often resolve inexplicable issues. After uninstalling the app, download the latest version from your device’s app store. Be sure to login using your same Ticketmaster account credentials.
Reinstalling will clear any corrupted files or cached data that may be interfering with the app working correctly. Make sure to update payment details, notifications settings, and other preferences after reinstalling.
Updating Your Device’s Operating System
Using an outdated version of iOS or Android can sometimes cause problems with apps like Ticketmaster. Important bug fixes, stability improvements, and app compatibility updates are included in new OS releases.
Check if your device can update to the latest OS version. Keeping your device’s operating system up-to-date will ensure maximum compatibility with the latest Ticketmaster app release. The app may fail to load or exhibit other problems when running an unsupported iOS or Android OS.
Freeing Up Storage Space on Your Device
If your smartphone or tablet is low on storage space, it can prevent apps like Ticketmaster from running optimally. Lack of free storage can cause crashes, slow loading times, and other performance issues.
Check your available storage and free up space by deleting unused apps, photos, videos, and other files. The Ticketmaster app requires up to 150MB of space depending on your device. Make sure to have ample free storage for smooth functionality.
Troubleshooting App Crashes
If the Ticketmaster app is abruptly crashing or closing, there are a few ways to troubleshoot and fix the issue:
- Force close the app – In your device settings, find the Ticketmaster app and select “Force Stop.” Then restart the app.
- Restart your device – Completely powering down and restarting your device can clear any app crashes.
- Update device OS – Updating to the latest operating system can resolve app crashing problems.
- Delete and reinstall the app – Removing and freshly installing the app will clear any corrupted files.
- Free up storage space – Lack of storage can cause apps to crash unexpectedly.
If crashes persist after trying these troubleshooting tips, contact Ticketmaster customer support. They can assist with identifying any device-specific issues that may be causing the app to crash.
Contacting Ticketmaster for App Support
If you continue experiencing significant problems with the Ticketmaster app that prevent you from using key features, contact their customer service team for support.
You can reach Ticketmaster customer service by:
- Calling their support phone number: +1 800-653-8000
- Initiating a live chat from their website during business hours
- Emailing their customer service team at: [email protected]
- Visiting the support section of their website and submitting a request
- Messaging them on Twitter @Ticketmaster
- Contacting support via their Facebook page
Their support team can help troubleshoot what may be causing the mobile app to malfunction. They have tools to diagnose problems, push app updates, and resolve account issues you may be facing.
Summary
The Ticketmaster mobile app offers a convenient way to buy event tickets on the go. But like any technology, it can suffer occasional functionality problems. Server outages, device compatibility issues, app bugs, and payment failures are common reasons the app may stop working correctly.
Updating the app, troubleshooting crashes, reinstalling, contacting support and other solutions can help get the Ticketmaster app working again if you experience issues. With some targeted troubleshooting, you’ll be back to easily accessing your event tickets from your smartphone.