There are a few common reasons why you may be getting an “email not found” error when trying to access your Ticketmaster account. The most likely culprits include:
You have the wrong email address on file
Double check that you are using the exact same email address that you used to setup your Ticketmaster account. Ticketmaster is case sensitive, so something as simple as entering [email protected] versus [email protected] could result in an error. Carefully check for any typos or spelling errors as well.
Your email address has changed
If you’ve changed your email address since creating your Ticketmaster account, you’ll need to update it in your account settings to match your new email address. Sign into your Ticketmaster account and go to “My Account” to change the email on file.
You have multiple Ticketmaster accounts
It’s possible you created more than one Ticketmaster account over time, using different email addresses. Try signing in with any other emails you may have used to create an account. If you can sign in successfully with a different email, you’ll need to consolidate your multiple accounts.
Your account has been deactivated
Ticketmaster deactivates accounts that have been inactive for over a year. If you haven’t signed in for a prolonged period, it’s likely your account is deactivated. You can recover a deactivated account by selecting “Reset Password” on the sign in page and entering your email address.
You’re entering the wrong password
Double check that you’re using the correct password associated with your Ticketmaster email address. If you’ve forgotten your password, use the password reset option to create a new password. Check your spam folder too in case the reset password email went there.
Troubleshooting Steps
If you’ve verified the email address is correct and taken the other issues into account, here are some troubleshooting steps to try:
Clear your browsing history and cookies
Sometimes an accumulation of browsing history and cookies can create login issues on websites. Try clearing your browser history and cookies completely, then attempt to sign in again.
Try logging in on a different device
Test logging into your Ticketmaster account on another device like a mobile phone, tablet, or computer. This can determine if the issue is isolated to a particular device.
Use an incognito or private browsing window
Open an incognito or private browsing window in your browser settings, then try to log into your Ticketmaster account there. This ensures any cached information from regular browsing sessions doesn’t impact the login.
Contact Ticketmaster Customer Support
If you still can’t successfully log in, reach out to Ticketmaster’s customer support team for assistance. You can contact them online through their help site or by phone. Provide as many account details as possible such as your name, email, account creation date, etc.
Recovering Access to a Lost Ticketmaster Account
If none of the troubleshooting tips allow you to access your Ticketmaster account, you may need to attempt to recover your lost account. Here are some steps that can help you get back into a lost Ticketmaster account:
Reset your password again
Go through the password reset process again carefully typing in your email address associated with your Ticketmaster account. Check your spam folder to see if the reset email arrives there instead of your inbox.
Identify account details you still have
Think back to any small details about the account you may still have – even just the month and year you created it can help. Try entering different variations of passwords you may have used at that time. Any details could jog your memory and help the account recovery process.
Check any old emails from Ticketmaster
Dig through your email history to see if you have any old emails sent from Ticketmaster that may contain partial account information or booking references. Even an old ticket barcode could help you recover your account.
Contact Ticketmaster again
Explain your situation again to Ticketmaster customer support, providing any account details you were able to uncover. Be patient as the process may take time, but provide as clear details as possible to help them research your lost account.
Attempt account recovery
Ticketmaster has an account recovery process that prompts you for identifying details to verify you as the account owner. Provide as much relevant information as you can recall. You may also need to provide a photo ID.
Preventing Future Login Issues
Once you regain access to your Ticketmaster account, there are some best practices you can follow to avoid encountering login issues again down the line:
Update your account information
Make sure your current email, password, and contact details are all up to date in your account profile so you don’t lose access again if anything changes.
Set up two-factor authentication
Enabling two-factor authentication adds an extra layer of security to your logins by requiring a code from your phone as well as your password.
Use a password manager
Password managers help you create and store strong, unique passwords for each account. This prevents you getting locked out or having to reset frequently.
Check your login frequently
Periodically log into your Ticketmaster account even when you don’t have tickets just to ensure your access remains active. This prevents it from becoming deactivated.
| Issue | Solution |
|---|---|
| Wrong email address | Double check the email is entered correctly |
| Email address change | Update to your new email in account settings |
| Multiple accounts | Log in with other emails or consolidate accounts |
| Deactivated account | Reset your password to reactivate |
| Incorrect password | Use password reset to create a new password |
Conclusion
Troubleshooting Ticketmaster login issues requires checking for email and password errors, account deactivations, and using password resets and account recovery tools. Enable two-factor authentication, update your account information, and log in periodically to prevent future access issues. With the proper steps, you should be able to regain entry to your Ticketmaster account if you get the “email not found” error or otherwise lose access.
