It can be frustrating to see that you have been charged twice by Ticketmaster for the same ticket purchase. There are a few reasons why this may occur:
Accidental Double Booking
The most common reason for being charged twice is accidentally booking the same tickets twice. With Ticketmaster, each booking is a separate transaction. So if you complete the booking process multiple times for the same event, you will be charged for each ticket purchase. This often happens when there are errors or lag when trying to purchase high-demand tickets. In the rush, some customers end up clicking the purchase button multiple times, resulting in duplicate orders.
Website Errors
Website errors and glitches can also lead to accidental double bookings. If there is a processing error or the website crashes during your ticket purchase, you may assume the transaction didn’t go through. But if you try booking again, you could end up with two charges if the original booking was actually processed in the background despite the error message.
Failed Payment Retry
If your initial payment fails or declines, Ticketmaster will retry charging your payment method. This is done in case the decline was a temporary banking error. However, if you also go in and rebook the tickets manually after a declined payment, you’ll end up with two charges after the retry goes through.
Duplicate Orders on Multiple Devices
Booking tickets simultaneously on multiple devices can also lead to duplicate orders. For example, if you add tickets to your cart on one phone or computer, then go purchase the same tickets on another device, you’ll end up with two separate bookings.
Unauthorized Double Booking
In rare cases, some customers have reported double bookings due to unauthorized access of their Ticketmaster account. If someone else gained access to your Ticketmaster account, they could make a duplicate booking which you also end up paying for.
How to Get a Refund for Duplicate Charges
If you’ve been charged twice by Ticketmaster, don’t worry – you can get a refund for the duplicate order. Here is the process to get your money back:
- Contact Ticketmaster Customer Service
- Provide order confirmation numbers for both orders
- Explain that you have been charged twice accidentally
- Request a refund for the duplicate order
As long as you contact Ticketmaster within 7 days of the duplicate booking and don’t attend the event using both ticket orders, a full refund should be provided for the extra charge. Make sure not to discard any order confirmation emails or details as these will be needed to process the refund.
You can contact Ticketmaster Customer Service by phone at +61 2 9748 2929 or through their online contact form. Have your order numbers ready and explain the situation calmly and clearly. Mistakes and accidental double bookings do occur, so Ticketmaster is generally quite understanding about issuing refunds.
However, make sure you act fast, as the refund policy window does expire 7 days after the order date. The sooner you can contact them and sort out the mistaken double charge, the better.
How to Avoid Being Charged Twice in the Future
To avoid the headache of dealing with duplicate charges, here are some tips when booking future tickets through Ticketmaster:
- Only click the purchase or submit button once – don’t rapidly click multiple times as this can lead to multiple bookings
- Wait for each page to fully load before moving on – website errors often occur from moving too quickly
- Use one device to book tickets – don’t simultaneously book on a phone and computer
- Double check your booking confirmation – make sure you only received one confirmation email for the tickets
- Log out of Ticketmaster after booking – don’t leave your account logged in on public or shared devices
Following these tips should help prevent any accidental duplicate orders with Ticketmaster in the future. But should a double booking occur again, don’t stress – simply contact their customer service within 7 days to obtain a full refund of the extra charge.
The Bottom Line
Ticketmaster double charges can happen due to website errors, accidental re-bookings, payment declines, and other processing issues. If you act quickly and contact their customer support, getting a refund for the duplicate order is straightforward. Carefully reviewing order confirmations and using caution when booking high-demand tickets can also minimize the chances of this happening again down the track.
So stay vigilant when booking, but know that help is available if you end up with that frustrating double charge on your card after all. With good record keeping and timely follow-up, you can get your ticket booking and payment back on track.