Yes, there are a few different ways you can look up a Ticketmaster order number if you need to access your order details or have lost the confirmation email. Ticketmaster assigns a unique order number to each ticket purchase which serves as a reference for accessing order information. Here are the main options for looking up your Ticketmaster order number:
Check Your Ticketmaster Account
If you purchased tickets while logged into your Ticketmaster account, you can retrieve the order number by logging back in and viewing your purchase history. Go to ticketmaster.com and click “Sign In” at the top right. Once logged in, you will see options for “My Events” and “Order History” – click on Order History. This will show a list of all your Ticketmaster orders with the order number, event details, status, and date of purchase. Locate the order you need and you can see or copy down the order number provided.
Look Up By Email
If you don’t have a Ticketmaster account or don’t remember the login, you can look up your order by the email used at checkout. Go to Ticketmaster’s order lookup page and enter the email address used to purchase the tickets. If an order is found associated with that email, you will be prompted to verify some additional information like the last 4 digits of the card used or billing address. Once verified, the order details including the order number will be displayed.
Contact Ticketmaster Customer Service
You can also retrieve your Ticketmaster order number by contacting their customer service department for assistance. There are a few ways to reach out:
- Call 1-800-653-8000 (open daily 7AM – 9PM PST)
- Start a live chat at the help portal on ticketmaster.com
- Email ticketmaster at [email protected]
When you contact support, they will ask for identifying details about yourself and the order (full name, email/billing address, last 4 of card, event details, etc.) to verify your identity. Once verified, the agent can look up the order in Ticketmaster’s system and provide you with the order number.
Check Your Inbox for the Confirmation Email
The easiest way to lookup your order number is to check the confirmation email that Ticketmaster sent after you purchased the tickets. This email has the subject line “Your Ticketmaster Order Details” and will contain key information like:
- Order number
- Date/time of the event
- Seat/ticket details
- Order total cost
- Venue address
The order number is highlighted in bold at the top of the email. If you can find this confirmation email in your inbox, you can quickly reference the order number there rather than going through customer service.
Check Your Spam or Deleted Emails
If you cannot locate the confirmation email from Ticketmaster, be sure to double check your spam, junk, deleted emails, etc. Sometimes these confirmation emails can be mistakenly filtered into those folders. Search thoroughly to see if it may have been missed.
Retrieve From Your Credit Card Statement
Another option is to check your credit card or bank statement from around the time you purchased the tickets. The Ticketmaster charge should show up there including some reference details like the order number, date, and transaction amount. You can contact your bank for assistance retrieving older statement records if needed.
Get Help From the Venue
For events at larger venues, you can try reaching out to the venue’s box office for assistance. Provide them with the details on the event, date, and seats you purchased and ask them to look up your order in the Ticketmaster system by name. They may be able to retrieve the order number or other key details on your behalf.
Access via Your Ticketmaster Account
If you manage to access your Ticketmaster account where the purchase was made, your order history and details will be available there, including the order number which you can note down.
Contact Your Bank or Card Provider
Getting in touch with the bank or credit card provider used to purchase the tickets can be another option. They may be able to look at past charges and transaction details to find the Ticketmaster order. Just explain the situation and provide dates, amounts, etc. to assist them.
Use Your PayPal Account
If you paid via PayPal, you can log into your PayPal account and go to your transaction history to find the Ticketmaster purchase. The order number or other key details should be visible there in most cases.
How Can You Use a Ticketmaster Order Number?
Once you’ve located your elusive Ticketmaster order number, here are some of the main ways it can be useful:
- Access order details and ticket information
- View payment and billing information
- Reference for customer service when contacting Ticketmaster support
- Verify tickets and gain entry at venue will call/box office
- Recover tickets or reprints if originals lost or forgotten
- Sell/transfer tickets to another person securely
- Obtain refunds or exchanges if qualified
The order number serves as the unique identifier and authentication needed to manage any details related to your ticket purchase. So make sure to record it or the confirmation email somewhere easily accessible in case you ever need to reference it down the road.
Key Tips for Finding Your Order Number
Here are some tips to avoid lost order numbers in the future when buying tickets through Ticketmaster:
- Create a Ticketmaster account and purchase while logged in
- Save confirmation emails from Ticketmaster immediately
- Take a photo of the order number from confirmation email as back-up
- Make note of order numbers along with event details in your calendar or planner
- Store confirmation emails in a folder just for events or ticket purchases
- Add Ticketmaster as an approved sender so confirmations are not marked as spam
Conclusion
Ticketmaster order numbers provide the key to accessing important ticket purchase details and managing your tickets. If you’ve lost or forgotten your Ticketmaster order number, the most common ways to look it up are checking your Ticketmaster account, confirmation email, credit card statement, or contacting customer service. Be sure to save confirmation emails and order numbers in the future to avoid running into this problem again. With the right information, you can easily access your order even without the order number through Ticketmaster’s customer service channels.
