Trying to log into your Ticketmaster account but keep getting error messages or denied access? There are several potential reasons why you may be unable to access your Ticketmaster account. Here are some of the most common issues and solutions to help you get back into your account.
You have an incorrect password
The most obvious reason you can’t log in is that you have the wrong password. Here are some things to try:
- Carefully retype your password – watch for caps lock or incorrect characters
- Try your email address as the username if you haven’t specified a separate username
- Click “Forgot password” to reset your password via email
Double check that you don’t have spaces before or after your entered password. Also, be sure you are logging into the correct Ticketmaster website for your country. Ticketmaster has different sites for the US, UK, EU, Canada etc.
Your account is temporarily locked
If you enter an incorrect password too many times, Ticketmaster will temporarily lock your account as a security precaution. The lockout period is usually between 15 minutes up to a few hours.
Be patient and try logging in later. Avoid resetting your password during the lockout period as this can extend the lock.
You need to reset your password
If you can’t remember your current password, you will need to reset it via email. Click the “Forgot password” link on the Ticketmaster login page and enter your email address. You will be emailed a reset link to create a new password.
Check your spam folder if you don’t receive the password reset email. Keep in mind the reset link expires after 24 hours.
You have an incorrect email on file
If you try to reset your password but don’t receive the email, it’s possible you have an old or incorrect email attached to your Ticketmaster account. Try logging in with any other email addresses you have used.
If none work, you will need to contact Ticketmaster Customer Service to update your account email. Be prepared to verify your identity by providing info like your name, mailing address etc.
Your account was deactivated
Ticketmaster will deactivate accounts that have been inactive for over 12 consecutive months. You will need to contact their customer service team to reactivate your account.
You have CAPTCHA verification
If Ticketmaster detects suspicious activity from your IP address you may be prompted to enter a CAPTCHA code before logging in. Carefully type the code shown to verify you are a real user.
This is a security measure to prevent bots. If you repeatedly fail the CAPTCHA, your access may be temporarily blocked.
Your browser is not supported
Make sure you are accessing Ticketmaster with a supported internet browser. Ticketmaster recommends using the latest version of Chrome, Firefox, Safari or Edge. Older browsers like Internet Explorer may not work properly.
Try clearing your browser cookies and cache if you recently upgraded your browser. Or open an incognito/private browsing window.
You have an ad blocker enabled
Some ad blocker extensions like AdBlock Plus can block elements of the Ticketmaster login page and prevent access. Try whitelisting Ticketmaster or disabling your ad blocker temporarily.
You have Javascript disabled
The Ticketmaster login forms require Javascript enabled in your browser. Make sure Javascript is turned on in your browser settings. Try a hard refresh (CTRL + F5) if necessary.
You’re not accessing the official site
Only login at Ticketmaster.com or Ticketmaster.[your local domain]. Avoid any lookalike sites as they may be phishing scams trying to steal your info.
Bookmark the official Ticketmaster site and access it directly whenever you need to log in. Beware of clicking links in emails claiming to be from Ticketmaster.
You’re using an unsupported device
The Ticketmaster website works best on traditional desktop/laptop environments. You may encounter login issues when trying to access your account from certain mobile devices, smart TVs, or game consoles.
For the best experience, use a PC or Mac browser. You can also try the Ticketmaster mobile apps for iOS and Android.
You have an outdated mobile app
If you are attempting to log into your account via the Ticketmaster mobile app, make sure you have installed the latest version. Old versions of the Ticketmaster app may no longer work properly.
Go to the App Store or Google Play Store to check for app updates. You can also uninstall and reinstall the app to ensure you have the newest release.
You linked the wrong Facebook account
If you signed up for your Ticketmaster account using Facebook Login, you need to be logged into the correct Facebook account to access Ticketmaster.
Log out of Facebook and log back in with the matching account you used to register your Ticketmaster account. You may need to add that Facebook account again in the Ticketmaster app or website.
You’re signed into another account
If you have multiple Ticketmaster accounts, make sure you are logging into the correct one. Log out completely first before attempting to sign in with different credentials.
This is especially important if you are using a shared or public device that may have other accounts still signed in.
Your account was hacked
In some cases, hackers may change the login credentials or email on your Ticketmaster account. Contact Ticketmaster Customer Service immediately if you suspect your account has been compromised.
Provide identifying details about the account and recent activity. Ticketmaster can investigate hacks and restore rightful access to your account.
Going forward, enable two-factor authentication and use a strong unique password to help prevent future hacks.
Ticketmaster is having technical issues
In rare cases, login problems may be due to a widespread outage or glitch on Ticketmaster’s end. Check their Twitter or Help pages for any notifications about known system issues.
Try logging in later or on a different device/network if the problems persist. There’s not much you can do except wait it out during major Ticketmaster technical difficulties.
Hopefully going through this list of potential issues helps you troubleshoot and resolve any problems logging into your Ticketmaster account. Carefully re-enter your details, reset your password if needed, and contact customer support if your access remains blocked.
With the right troubleshooting steps and a little patience, you should be back into your Ticketmaster account in no time.
