If you are having issues accessing Ticketmaster, there are a few common reasons why this might be happening. The most likely causes have to do with your internet connection, your device and browser, Ticketmaster’s servers being down or overloaded, or your Ticketmaster account itself. Don’t worry though – in most cases, there are steps you can take to get access back to Ticketmaster and buy those concert, sports or theater tickets you want.
Check your internet connection
One of the most common reasons why you may not be able to access Ticketmaster is an issue with your internet connection. Ticketmaster is a website and mobile app that requires an active internet connection to load and function properly. Here are some things to check regarding your internet connection:
- Make sure you are connected to the internet on your device. Check for a WiFi symbol or cellular data symbol to confirm you are connected.
- Do a speed test on your connection. Sometimes slow speeds can cause pages to fail loading. Ideal speeds for browsing and streaming are 10Mbps download and 2Mbps upload.
- Try disconnecting and reconnecting to the network on your device.
- If on WiFi, make sure the router is working properly and reset it if needed. Also try moving closer to the router.
- Restart your modem and router if you continue having trouble.
- Check for any internet outages in your area from your provider.
- Try switching between WiFi and cellular data if you have a dual connection device.
- Test access on another site – if other sites fail to load, it likely is an overall connection issue.
Check your device and browser
Problems with your specific device or web browser can also cause access issues with Ticketmaster. Some things to check:
- Make sure your device’s operating system is up to date with the latest patches and upgrades installed.
- Check for any pending app updates to the Ticketmaster app on your device if trying to access via mobile.
- Try clearing the cache and cookies in your web browser to eliminate corrupt files.
- Test if the issue occurs in another web browser on your device. Install and try alternate browsers.
- Check for any VPN extensions enabled in your browser and try disabling.
- Disable any ad blockers, privacy extensions or firewalls temporarily to test.
- Try incognito or private browsing mode on your browser.
- Restart your device completely to refresh the operating system.
- Check if access works properly on another device on the same network.
Ticketmaster server issues
Like any major website and app, Ticketmaster can suffer periodic outages and slowdowns on their end which prevent access for users. This is especially true leading up to and during big on-sales for major concerts and events. Some signs of wider Ticketmaster server issues:
- DownDetector website shows spikes in Ticketmaster reports at the same time you experience problems.
- Ticketmaster’s social media accounts post about an outage or technical issue in progress.
- You cannot access Ticketmaster on any device or network – points to larger issue.
- No error messages appear when trying to access – page just fails to load.
- Access is extremely slow and pages time out.
Unfortunately during these times, there is not much you can do besides wait for Ticketmaster to resolve the server problems on their end. Periodically retry accessing the site, as these outages usually last anywhere from minutes to a few hours. Ticketmaster is generally quick to get service restored.
Ticketmaster account issues
In some cases, the problem may be isolated to just your Ticketmaster account. Some account-related issues that could prevent access include:
- Being logged out of your account – try re-entering your login details.
- Having an invalid or expired account password – use the reset password function.
- Your account being temporarily locked for security reasons – reach out to Ticketmaster support.
- Your account being closed or banned due to violations of Ticketmaster’s terms – you will need to appeal or create a new account.
- Payment issues with the card on your account – add or update payment details.
Be sure to check any emails from Ticketmaster for notices about your account status. And reach out to their customer service online or by phone if your account seems to be the reason for failed access.
Tips for troubleshooting and preventing access issues
Taking some general troubleshooting steps and preventive measures can help minimize problems accessing Ticketmaster now and in the future:
- Bookmark/favorite the Ticketmaster website on your browser and app on devices.
- Make sure to enter the correct URL each time – ticketmaster.com.
- Disable browser extensions before accessing for any sales.
- Clear cache and cookies in browser periodically to prevent corrupt files.
- Keep apps, operating systems, and security software updated on devices.
- Don’t wait until the last minute before an on-sale – test your access ahead of time.
- Double check account login, password, and payment information is correct.
- Connect devices directly to modem with ethernet during high traffic sales periods.
- Have a backup payment method added to your account in case issues with primary.
- Know your Ticketmaster customer service options in case you need support.
Contact Ticketmaster support if issues persist
If you continue having unresolved problems accessing Ticketmaster after trying the troubleshooting tips above, it is best to contact their customer support team directly for help. Ticketmaster provides the following ways to get in touch with support:
- Online – You can contact support through their online contact form. Expect a response via email within 5-7 days typically.
- By Phone – Ticketmaster has a customer service phone number at +1-800-653-8000 you can call for live help. Wait times may be long during peak hours.
- On Social Media – Reaching out via Twitter (@Ticketmaster) or Facebook (Ticketmaster) may get a faster first response from support staff.
- In Person – If you are near a Ticketmaster retail outlet you can get in person customer service. Find locations on their Brick & Mortar page.
When you do get through to support, be ready with details on the specific error messages you are getting, what troubleshooting you have tried, and steps to reproduce the access issue. This will help Ticketmaster diagnose the problem and resolve it as quickly as possible.
Accessing Ticketmaster is essential for so many live entertainment fans looking to buy tickets. With the right troubleshooting approach and some patience, most issues that pop up preventing access can be fixed. Just follow the tips outlined here and keep in touch with their customer support team if problems continue. You will be back to browsing upcoming events and securing those coveted tickets on Ticketmaster in no time.
