A 401 error on Ticketmaster indicates that you are not authorized to access the page or perform the action you are attempting. This is commonly caused by one of the following reasons:
Your session has expired
Ticketmaster uses session cookies to keep you logged in while you browse their website. These session cookies typically expire after a set period of inactivity, usually around 20-30 minutes. If your session expires while trying to perform an action like purchasing tickets or accessing your account, you may receive a 401 unauthorized error.
To fix this, you simply need to log back into your Ticketmaster account. Your session will be refreshed and you should be able to complete your intended action. Make sure that you have cookies enabled in your browser settings as well.
You are not logged in
If you try to access parts of the Ticketmaster website that require you to be logged in without an active session, you will likely get a 401 error. For example, if you try to access your Ticketmaster account page or order history without being logged in, Ticketmaster will not recognize you as an authorized user.
To resolve this, log into your Ticketmaster account. Make sure to use the same account that you were trying to access or make a purchase with. Once your session is active, you should be able to view these protected pages.
Your login credentials are incorrect
Entering an incorrect username or password when trying to log into your Ticketmaster account will also commonly trigger a 401 unauthorized error message. Ticketmaster will reject the attempt to log in since the credentials do not match an existing authorized account.
Carefully re-enter your username and password to log in. Be aware of caps lock or any accidental spaces. You can use the “Forgot password” link to reset your password if needed. Also make sure you are logging into the correct Ticketmaster account – for example, you may have separate accounts for different countries.
Your access token has expired
Ticketmaster’s API uses access tokens to validate API requests. These tokens are only valid for a limited time, usually 1-2 hours. Once your access token expires, further API calls will be rejected with a 401 unauthorized error until you generate a new token.
If you are integrating with the Ticketmaster API, check when your access token was generated. If it has expired, you will need to request a fresh access token and update it in your application. Refer to the API documentation for details on access token usage and lifetime.
You have been locked out for security reasons
If there are multiple failed login attempts or other suspicious activity detected with your account, Ticketmaster may temporarily lock your account. This is done for security reasons to prevent unauthorized access.
If your account has been locked, you will receive 401 errors when trying to log in or access your Ticketmaster account. You can contact Ticketmaster customer support to unlock your account after proper verification. Make sure to reset your password as well.
Your IP address changed while you were logged in
Ticketmaster ties your login session to your IP address as an additional security measure. If your IP address changes mid-session, for example from switching networks or a VPN, Ticketmaster may log you out and return 401 errors.
Log out and back into your Ticketmaster account from the new IP address. Avoid switching networks while in an active session to prevent this issue.
You have third-party cookies disabled
Ticketmaster uses both first-party and third-party cookies to maintain login sessions and user preferences. If you have disabled third-party cookies in your browser, Ticketmaster may not be able to authenticate your session properly.
Try re-enabling third-party cookies in your browser settings temporarily to see if that resolves the 401 issue. You can disable them again after you complete your intended actions. Keep in mind this may cause inconveniences on other websites as well.
Your account is temporarily disabled
In some cases, Ticketmaster may disable accounts due to suspicious activity or policy violations. If your account has been temporarily or permanently disabled, you will get 401 unauthorized errors when trying to log in or access your account.
You can contact Ticketmaster support if you believe your account has been disabled in error. However, if your account was disabled intentionally due to violations, you may need to create a new account.
You are using an unsupported browser
Ticketmaster’s website and services are optimized and tested for modern mainstream browsers like Chrome, Firefox, Safari, and Edge. If you are using an outdated or obscure browser, you may encounter 401 login errors and other technical issues.
Try updating your browser to the latest version or install a well-supported browser like Chrome. Clear your browser cache and cookies as well to eliminate any corrupted data.
The page or resource has moved
Links and URLs on the Ticketmaster website may change from time to time due to site updates and reorganization. Trying to access an old or outdated link can result in a 401 error, since that resource no longer exists under the specified URL.
Navigate back to the main Ticketmaster website and find the page you need again through the main menus and links. Avoid bookmarking deep links on Ticketmaster as they are prone to changing over time.
Ticketmaster’s servers are down
Though rare, it is possible that the entire Ticketmaster website and servers may go down temporarily for maintenance or due to technical issues. This will prevent all access and return 401 errors across the site.
Check Downdetector to see if Ticketmaster is experiencing an outage. Try again later once connectivity is restored. Make sure any issue is not just on your end by checking the site from a different network.
You have a poor internet connection
A poor or unstable internet connection can sometimes interfere with Ticketmaster’s ability to verify your login status and authorized access. This can manifest as random 401 errors when trying to use the site.
Make sure you have a strong, high-speed internet connection when trying to use Ticketmaster. Restart your router and modem and try again over a wired connection if possible. Using Ticketmaster over public Wi-Fi is not recommended.
You have an ad blocker or browser extension causing issues
Some ad blockers and browser extensions like privacy or script blockers can sometimes interfere with Ticketmaster’s functionality. They may block session cookies or other resources needed to authorize your access.
Try disabling any ad blockers, VPN extensions, anti-tracking software or other browser extensions temporarily to see if that fixes the 401 error. You can enable them again after you complete your actions on Ticketmaster.
What to do when you get a 401 error on Ticketmaster
Here are the steps you should take to resolve a 401 unauthorized error on Ticketmaster:
- Check if you have an active login session – log out and log back in to refresh your session
- Clear your browser cookies and cache
- Try accessing Ticketmaster from another browser or device
- Double check your username and password when logging in
- Check for internet connectivity issues on your end
- Contact Ticketmaster customer support for account verification help
- Try disabling any ad blockers, VPNs, or browser extensions temporarily
How to avoid 401 errors on Ticketmaster in the future
Here are some tips to avoid encountering 401 unauthorized errors when using Ticketmaster in the future:
- Log out properly from Ticketmaster when you are done using the site to clear your session
- Don’t remain idle on the site for too long – this can cause your session to expire
- Avoid switching networks mid-session which can change your IP address
- Make sure to have a stable, high-speed internet connection
- Keep your browser and its extensions up to date
- Use supported mainstream browsers like Chrome or Firefox
- Don’t bookmark deep links as they may change over time
- Be cautious of third-party accessibility “add-ons” which may cause conflicts
Common 401 error messages you may see
Here are some examples of specific 401 unauthorized error messages you might encounter on Ticketmaster:
- “401 Unauthorized – Invalid credentials”
- “401 Login session has expired”
- “401 Invalid access token”
- “401 Your account is disabled”
- “401 Permission denied for this resource”
- “401 User not authenticated”
- “401 Unauthorized request”
Despite the exact wording, any 401-type error indicates you are not currently authorized to perform the attempted action. Following the troubleshooting steps outlined above should help resolve them.
Error 401 frequently asked questions
Why do I get a 401 error when trying to log into Ticketmaster?
Getting a 401 error when trying to log into your Ticketmaster account typically means your username/password is incorrect, your account has been disabled, or you have an expired session cookie. Re-enter your login details carefully, contact support if disabled, or refresh the page to trigger a new login.
What causes the “401 unauthorized access” error on Ticketmaster?
Common causes for the generic “401 unauthorized access” error on Ticketmaster include an expired session, invalid access token, disabled account, IP address change, lack of authentication, or trying to access a restricted page while not logged in.
Does a 401 error mean my Ticketmaster account is hacked?
Not necessarily. While it can indicate unauthorized access attempts triggering account lockouts, a 401 error more commonly means you simply need to re-authenticate or refresh your session for continued access. Properly logging out when done can help avoid them.
Why am I suddenly getting Ticketmaster 401 errors in my application?
If you are integrating with the Ticketmaster API, sudden 401 errors typically mean your access token has expired. Make sure to regenerate access tokens regularly based on their short lifetimes before they expire.
How can I find the cause of a 401 error on Ticketmaster?
Check your authentication status, cookies, access tokens, account standing, browser environment, network connection, and page resource access permissions step-by-step to isolate what is causing the lack of authorization indicated by the 401 error message.
401 unauthorized errors on Ticketmaster are generally caused by expired sessions, invalid credentials, disabled accounts, or insufficient authentication when attempting to access restricted pages or features. To resolve them, log back in to refresh your session, double check your username and password, make sure your account is active, and clear your cookies and cache. If issues persist, contact Ticketmaster support for help resolving any account access issues. Proper logout, using supported browsers, and stable internet access can help minimize 401 errors going forward.