Ticketmaster is one of the largest ticket sales and distribution companies in the world. They sell tickets for concerts, sports events, theater shows and more. With Ticketmaster handling ticketing for so many major events, it’s important for customers to know how to reach their customer service if any issues arise. So what is Ticketmaster’s email address? Here’s a quick overview of the various customer service email addresses available for Ticketmaster.
General Customer Service Email
The main customer service email address for Ticketmaster is: [email protected]
This is the best email to use for general inquiries, order issues, event questions and any other problems you may encounter as a Ticketmaster customer. Some examples of when to use this email include:
- Asking a question about your ticket order
- Reporting a problem with a ticket purchase
- Inquiring about refunds or exchanges
- Reaching out for help with the Ticketmaster website or mobile app
- Asking about an event date, time or venue
So for any standard customer service needs, send an email to [email protected] and a representative should respond within 24-48 hours.
Email for Accessibility Requests
For customers who need accessibility accommodations (such as wheelchair seating, ASL interpreters, etc), Ticketmaster has a dedicated email address:
This email is specifically for customers needing ADA accommodations or assistance related to a disability. Use this email to:
- Request wheelchair accessible seating
- Ask about seating for blind or low vision customers
- Inquire about sign language interpreters
- Ask about audio description services for blind customers
- Request Braille or large print materials
The accessibility team will respond to these types of inquiries and help accommodate disabilities for events.
Resale Ticket Email
For any issues, questions or concerns related specifically to resale tickets purchased through Ticketmaster, use this email:
This applies to tickets bought through Ticketmaster’s ticket exchange from other fans, not directly from the venue or event organizer. Examples of when to email the resale department include:
- Asking about the validity of resale tickets
- Reporting problems with resale ticket orders
- Asking questions about resale ticket policies
- Inquiring about the original source of resale tickets
The resale team can look into the history of the tickets and assist with any troubles.
Ticketmaster Business Inquiries
For any business-related inquiries to Ticketmaster, such as potential partnerships, clients can email:
This email is for other businesses looking to collaborate with or sell through Ticketmaster. It’s not for general customer service needs.
Other Specialized Emails
Ticketmaster also has some additional specialized email addresses depending on the specific issue or inquiry:
- Data Requests: [email protected]
- PR Inquiries: [email protected]
- Website Feedback: [email protected]
So in summary, the main customer service email address is [email protected]. But for specific needs like accessibility, resale tickets or business inquiries, specialized email addresses are available too. Check Ticketmaster’s website for a full list of contact options.
Frequently Asked Questions
Here are answers to some frequently asked questions about Ticketmaster’s customer service email.
What is the email format?
All Ticketmaster customer service emails follow the format:
How quickly does Ticketmaster reply to emails?
Ticketmaster aims to respond to all customer service email inquiries within 24-48 hours. However, reply times can vary based on inquiry volume. Allow up to 3 full business days for an email response.
Can I email Ticketmaster for event cancellations?
Yes, you can email customer service regarding event cancellations, postponements or refunds. Provide your order number and event details. However, for fastest service, you may wish to call instead.
What details should I include in my email?
To help Ticketmaster efficiently address your inquiry, always include key details like your full name, order number, event name/date and a brief description of your question or issue.
Can I email about problems with my online account?
Yes, email customer service if you experience any technical problems, errors or login issues with your Ticketmaster.com account. Provide your account email address and describe the problem.
What kind of questions should I NOT email Ticketmaster about?
Avoid using Ticketmaster customer service emails for questions better suited for the event organizer or venue. For example, don’t email about event parking, directions, lost & found, venue rules, etc. Contact the venue directly.
Does Ticketmaster offer phone or live chat support?
In addition to email, Ticketmaster provides customer service via phone (800-653-8000) and live online chat through their website. So you can contact them via your preferred method.
Troubleshooting Email Issues
Sometimes emails to Ticketmaster may bounce back or go unanswered. Here is some troubleshooting advice:
Verify the email address
Double check that you are emailing a valid Ticketmaster customer service address. The main email is [email protected].
Check spelling and formatting
Be sure the email address is typed correctly, with no spaces or punctuation errors. The domain must be “@ticketmaster.com”.
Send from the email on file
If emailing about an order, use the same email used to purchase the tickets. This helps Ticketmaster identify your account.
Mark the email as Important
In your email settings, mark the message as Important, so it avoids Ticketmaster’s spam filters.
Contact Ticketmaster support
If emails continually bounce back, reach out to Ticketmaster via phone for help identifying the issue.
Allow ample time for replies
Give Ticketmaster 24-48 hours to respond before sending any follow-up emails. Avoid sending duplicate emails.
Check junk mail folders
Just in case replies get filtered to spam or junk folders, be sure to double check there.
Use an alternate contact method
If email is not working, try phone or live chat support for the fastest direct assistance.
Best Practices When Emailing
To maximize your chances of a quick and effective response when emailing Ticketmaster customer service, follow these best practices:
Use descriptive email subjects
Rather than “Help!” try “Canceled concert refund request – Order #123456789”.
Keep emails concise
Be brief and direct. Stick to details relevant to your specific issue.
Reply promptly to follow-ups
Check your email regularly so you don’t miss important follow-up questions.
Send order confirmations
Forward any order confirmations as attachments to provide all details.
Remain calm and polite
Even with frustrating issues, communicating in a civil manner is always best.
Avoid duplicate emails
Sending multiple emails about the same issue will only slow response times.
Provide contact information
Share your phone number so representatives can call you if email insufficient.
Thank the rep
Being appreciative goes a long way in encouraging great service.
Here are some key tips to remember about contacting Ticketmaster via email:
- The main customer service email is [email protected]
- Specialized emails exist for accessibility, resale tickets, etc
- Allow 24-48 hours for a response time
- Include key details like order numbers in your email
- Use descriptive email subjects and remain concise
- Be patient, polite and cooperative for best results
Knowing Ticketmaster’s email address options and contacting them properly will help ensure you receive timely, effective assistance with any ticket issues. Their customer service team aims to resolve concerns and preserve great live event experiences.