If you purchased tickets from Ticketmaster but never received your ticket code, don’t panic! There are a few things you can try to access your tickets.
Check your spam folder
The most common reason for not receiving a Ticketmaster code is that it went to your spam or promotions folder. Ticketmaster codes are usually sent via email immediately after purchase, so check your spam and promotions folders. If it went to spam, be sure to mark Ticketmaster as a safe sender so future emails arrive in your main inbox.
Contact Ticketmaster customer support
If you’ve double checked your spam folder and still can’t find your Ticketmaster code, reach out to their customer support team. You can contact them via phone at 800-653-8000 or online through their contact form. When you reach out, be ready with your order number, original method of payment, and any other helpful details. Their team can look up your purchase and resend your ticket codes.
Retrieve tickets through your Ticketmaster account
Your Ticketmaster ticket codes may also be accessible through your Ticketmaster account. Log in to your Ticketmaster account online or via the mobile app and look under “My Tickets.” If your ticket codes are there, you should be able to view, download, or transfer them.
Get help from the box office
If you are having no luck retrieving your Ticketmaster codes online, head to the box office at the venue. Bring your order confirmation, ID, and payment method used. The box office staff can likely print your tickets for you there. This may come with an additional fee but allows you to obtain your tickets.
Purchase replacement tickets
As a last resort, you may need to re-purchase tickets if you absolutely cannot obtain your original codes. Check Ticketmaster first to see if there are comparable tickets still available for the event. If not, check secondary ticket sites for resale tickets. Purchasing replacements is not ideal but ensures you can still attend.
Prevent issues in the future
To avoid code issues with future Ticketmaster purchases, be sure to:
- Double check all info entered during purchase for accuracy
- Use an email you can easily access and check frequently
- Add Ticketmaster to your safe senders list
- Regularly check spam and promotions folders
- Save order confirmation and create Ticketmaster account for easy access
What to do if you lost your Ticketmaster code
Losing a Ticketmaster code can be just as troubling as never receiving one. If you accidentally deleted your code, forgot to save it, or somehow misplaced it, try these steps:
Recheck your inbox
There’s a chance your Ticketmaster code email got buried or overlooked in your inbox. Carefully sift through all emails around the time you made the Ticketmaster purchase. Be sure to check spam and promotions folders too.
Retrieve it through your account
Log into your Ticketmaster account and look under “My Tickets.” Any current ticket codes should be accessible there to view, download, or transfer.
Contact Ticketmaster
Reach out to Ticketmaster customer service by phone or online. Provide your order details and explain you lost the code. They can look up your purchase and resend your ticket codes.
Visit the venue box office
Head to the box office at the venue with your order confirmation and ID. They may be able to print replacement tickets for you there. Fees may apply for this service.
Buy new tickets
If the event is still on sale, you can purchase tickets again through Ticketmaster. Otherwise, check resale sites for comparable tickets. Buying replacements is a last resort but ensures you can attend.
Take preventive measures
Avoid losing codes again in the future by:
- Saving confirmation emails in a specific folder
- Adding important emails to your inbox favorites
- Printing backup hard copies of codes
- Storing codes securely in your Ticketmaster account
I purchased the wrong Ticketmaster tickets – what now?
It’s easy to accidentally purchase the wrong tickets in your haste to secure seats to a hot event. If you bought incorrect Ticketmaster tickets, don’t panic. You have options to correct your order.
Exchange tickets
Most Ticketmaster tickets are eligible for exchange to another event date, time, or seating location. Log into your Ticketmaster account and look for the “Exchange” button near your purchased tickets. There is usually a short window after buying where exchanges are allowed.
Sell tickets
You can sell your unwanted Ticketmaster tickets and recoup some or all of your costs. Ticketmaster has an official resale marketplace you can utilize. You can also list them on secondary sites like StubHub.
Gift tickets
Consider gifting the tickets to a friend or family member if the event is still appealing. This allows someone else to enjoy the tickets so they don’t go to waste.
Donate tickets
Donate unusable tickets to charity to get a tax deduction. Organizations like Ticketstogo.org accept ticket donations for veterans, underprivileged youth, and more.
Request a refund
If the event is still far out, you may be able to get a refund by contacting Ticketmaster customer service. Provide Order details and explain you purchased incorrect tickets. Refund eligibility policies vary by event.
Absorb the cost
If none of these options will work, you may have to accept the loss on incorrect tickets. Chalk it up as an expensive mistake and be more careful when purchasing tickets moving forward.
Can someone else use my Ticketmaster tickets?
Wondering if you can share or transfer your Ticketmaster tickets to someone else? The ability to utilize another person’s ticket depends on a few factors.
Ticket transferability
Some Ticketmaster tickets include transfer options, allowing you to electronically send them to someone else. Log into your Ticketmaster account and look for a “Transfer Tickets” button near your purchased event. Transfers are usually free.
PDF print outs
If your Ticketmaster tickets are standard print-outs without transferability, you can physically give them to someone else to use. Print the PDF ticket codes you receive and hand them over. The venue will allow whoever holds the tickets to enter.
Ticket owner presence
Certain Ticketmaster tickets require the original purchasing cardholder or account holder to be present upon entry with their valid photo ID. This means tickets are non-transferable and only usable by the original buyer. Event details will specify.
Reselling platforms
You can safely resell or transfer many Ticketmaster tickets to others using Ticketmaster’s verified resale marketplace or sites like StubHub.
Scalping restrictions
It’s usually prohibited by law to sell Ticketmaster tickets above face value or “scalp” them. Transfer and resell tickets only using authorized avenues.
I purchased fake Ticketmaster tickets – now what?
Unfortunately, fake tickets are a common scam faced by event-goers. If you unknowingly purchased counterfeit Ticketmaster tickets, you’ll want to act quickly. Here are some next steps:
Contact the seller
If you purchased from an individual reseller, reach out to explain the situation and request a refund. Only do this if the purchase was recent and communications are tracked.
Dispute the charges
If you paid for fake Ticketmaster tickets with a credit card, dispute the charges right away. Provide documentation showing the tickets were fraudulent.
Report the seller
File a complaint about the seller with the Federal Trade Commission and BBB to help prevent future fake ticket sales.
Buy legitimate replacements
Secure real tickets to the event as soon as possible through Ticketmaster, the box office, or a trusted resale marketplace.
Unwind after the chaos
Getting scammed is upsetting. Take some time to destress after the ordeal before tackling next steps.
Learn from the experience
In the future, only buy from Ticketmaster directly or vetted resale sites. Look for signs of fakes like prices that are too good to be true.
I think I threw away my Ticketmaster tickets – help!
Accidentally throwing away event tickets is a nightmare scenario but more common than you’d think. If you think your Ticketmaster tickets got tossed out, here are some things to try:
Look everywhere, again
Triple check your garbage cans, pockets, bags, car, office, etc. Tickets can end up in strange places.
Contact Ticketmaster
If no luck finding tickets, call Ticketmaster and explain tickets were accidentally trashed. They may be able to reissue replacements.
Visit the venue
Head to the box office with your ID and order confirmation. Staff may be able to print duplicate tickets there.
Buy new tickets
If the show is sold out, check Ticketmaster and approved resale sites for comparable tickets you can repurchase.
Be more mindful
In the future, keep tickets in a safe dedicated spot, snap a photo or make copies as backup, and store them digitally in Ticketmaster.
Conclusion
Ticketmaster ticket troubles like codes not arriving, getting wrong seats, or losing tickets can happen to anyone. With the right steps, you can often remedy these issues and get the tickets you need. Carefully purchasing tickets and keeping backup records can also help minimize future mishaps. Being an informed and proactive ticket holder makes getting into your event a breeze.
