Putting the wrong email address when purchasing tickets on Ticketmaster can lead to a few issues. The main problems it can cause are:
- Not receiving the ticket confirmation email
- Difficulty accessing or transferring tickets
- Potentially losing the ticket purchase
Fortunately, there are steps you can take to resolve the issue if you accidentally put in the wrong email. Here’s an overview of what to do if you put the wrong email on Ticketmaster and how to get it fixed.
What happens when you put the wrong email
When you purchase tickets on Ticketmaster, an email confirmation is sent to the email you provide during checkout. This confirmation email contains important details about your ticket purchase, including:
- Your order confirmation number
- Barcode for scanning your tickets
- Instructions for accessing your tickets online
If you put in the wrong email address, you won’t receive this email confirmation with these important details. As a result:
- You won’t have the order confirmation number or barcode you need to access your tickets.
- You won’t be able to log into your Ticketmaster account to view, transfer, or sell your tickets if you purchased them while logged out.
- You may not be able to prove you purchased the tickets if you need to contact Ticketmaster support.
Not receiving the confirmation email
The main issue with putting in the wrong email is that you won’t receive the confirmation email with your order details. Without this email, you don’t have an easy way to access your ticket purchase information.
You’ll need to reference the order confirmation number anytime you want to view your order details or transfer tickets. The ticket barcode is required when you want to have your tickets scanned at the venue. Not having this important information makes it much more difficult to access and manage your ticket purchase.
Difficulty accessing or transferring tickets
If you purchased tickets while logged into your Ticketmaster account, you may still be able access your tickets by logging in. However, if you purchased tickets while logged out, the only way to access the order is through the confirmation email.
Without the email, you won’t be able to view ticket details, transfer tickets to someone else, or resell tickets you can’t use. You’d have to contact Ticketmaster and provide additional proof of purchase to have them resend your confirmation details.
Potentially losing the ticket purchase
In some cases, not having the confirmation email could mean completely losing the ticket purchase if you’re unable to prove you bought them. If you don’t have the order confirmation number that’s in the email, Ticketmaster may not be able to locate your purchase in their system.
This could lead to losing the tickets and the money you paid for them if you accidentally entered the wrong email address. So getting the confirmation email is extremely important for keeping record of your ticket purchase.
How to get your Ticketmaster confirmation email
If you realize your mistake shortly after purchasing tickets, there are steps you can take to get the confirmation email resent to the correct email address:
Contact Ticketmaster customer support
The best option is to contact Ticketmaster’s customer support team for help. You’ll need to provide:
- The incorrect email address used
- The correct email address
- The last 4 digits of the card used
- The transaction date
With this information, their support team can search for your order in their system and resend the confirmation email to the proper email.
Check spam folders
Sometimes the confirmation email gets filtered to spam or promotions folders. Check folders like these in case the email went to the wrong place rather than the wrong address.
Attempt to access your tickets online
If you purchased tickets while logged into your Ticketmaster account, try logging in to see if your purchase is there. You may be able to access ticket details like the barcode without needing the confirmation email.
Use your credit card statement
Your Ticketmaster purchase should show up on your credit card statement. Use the Ticketmaster charge on your statement to provide proof of purchase when contacting their support team.
How to update your email address on Ticketmaster
If you have an existing Ticketmaster account where you purchased tickets, you can update your email address. This ensures future Ticketmaster emails go to the correct inbox.
Here are steps for updating your email:
- Log into your Ticketmaster account
- Click on your name in the top right corner
- Select “Account Settings”
- Click “Profile”
- Enter your new email address and click “Save”
Once updated, your current and future Ticketmaster purchases will send confirmations to the new email address.
Tips for avoiding wrong email issues
Here are some tips to avoid putting in the wrong email address when purchasing tickets on Ticketmaster:
Double check the email before purchasing
Carefully review the email address in your checkout details before completing payment. Make sure it matches the inbox where you want to receive the confirmation.
Avoid autofill email selections
Autofill can accidentally populate an old or incorrect email you have stored. Type the address manually or double check autofilled entries.
Log into your Ticketmaster account
When you purchase tickets while logged in, the confirmation will always go to the email associated with your Ticketmaster account.
Add your tickets to Apple Wallet
Use the Apple Wallet ticket option to store your ticket barcode in your iOS Wallet app. You’ll still have ticket access even without the email.
Take a screenshot of ticket details
Take a screenshot of your ticket barcode and order number after purchasing. You’ll have them handy if you don’t receive the confirmation email.
Recap
– Putting the wrong email when buying Ticketmaster tickets prevents you from getting the important confirmation email with order details.
– Without the confirmation email, you may have no way to access, view, transfer or resell your ticket purchase.
– Contact Ticketmaster support with purchase details to have them resend the confirmation email to the correct address.
– You can update your email address on your Ticketmaster account so future tickets are sent to the right place.
– Avoid autofill entries and log into Ticketmaster when purchasing tickets to prevent wrong email issues.
Conclusion
Entering an incorrect email address when buying tickets on Ticketmaster can create problems with accessing your order details and confirmation information. Fortunately, there are steps you can take to get the issue resolved and the confirmation email sent to the proper inbox.
Being careful when entering your email, logging into your Ticketmaster account, and double checking details can help avoid the problem altogether. With the right information, Ticketmaster’s customer support team can also help resend confirmation emails so you don’t lose your ticket purchase.
Issue | Solution |
---|---|
Not receiving confirmation email | Contact Ticketmaster support to resend |
Can’t access ticket details | Log into Ticketmaster account if available |
Lost proof of purchase | Provide credit card statement showing Ticketmaster charge |
Following the tips provided can help ensure you always receive your Ticketmaster tickets even if you accidentally use the wrong email address when purchasing online.