Missing a payment on Ticketmaster can result in serious consequences, including getting your tickets canceled or being unable to buy tickets in the future. Ticketmaster has policies in place for late and missed payments that are important to understand before purchasing tickets.
What is the Ticketmaster payment policy?
Ticketmaster requires full payment at the time you purchase tickets or register for an event on their site. If you choose installment plans like SeatGeek Pay or Verified Fan Pay, you agree to pay the full balance by the due date on your payment schedule.
According to Ticketmaster’s Purchase Policy, if you miss a payment or your payment fails to process, your order may be canceled immediately. This means you would lose the tickets you purchased without refund.
Installment Plans
For installment payment plans like SeatGeek Pay or Verified Fan Pay, the terms are:
- Down payment is required at time of purchase
- Remaining balance is charged according to the payment schedule
- If a payment fails, you may have 48 hours to update your payment info
- If the issue is not resolved, your order will be canceled
So if you miss a scheduled payment and don’t update your payment details promptly, Ticketmaster will cancel your ticket order.
Full Payments
For full, one-time payments, the terms are:
- Full payment is required at time of purchase
- If initial payment fails, Ticketmaster may give you 48 hours to update details
- If issue is not resolved in time, your order will be canceled
Again, a failed payment could lead to canceled tickets if you don’t act quickly to resolve it.
What happens when Ticketmaster cancels my order?
If Ticketmaster cancels your ticket order due to a missed or failed payment, here is what happens:
- You will lose the tickets you purchased – they are released back to Ticketmaster
- You will not receive any refund for what you already paid
- Your Ticketmaster account may be subject to a temporary buying restriction
Ticketmaster states that canceling your order due to non-payment is not grounds for a refund. Any payments you successfully made prior to cancellation are non-refundable.
Buying Restrictions
If Ticketmaster cancels your order, they may implement a buying restriction or temporary hold on your account. This means you will be unable to purchase new tickets or register for events.
Buying restrictions may last for a period of time, such as 3-6 months. This is meant to penalize you for failing to pay and discourage further issues.
How can I restore my account and lifting buying restrictions?
If your Ticketmaster account is subject to a buying restriction, there are a few ways you may be able to restore it:
- Wait out the time period of the restriction
- Contact Ticketmaster Customer Support to appeal
- Pay back any outstanding balances
To get your account back in good standing, you will likely need to communicate with Ticketmaster Customer Service. Explain the situation and see if they can lift your restriction early. Paying off unpaid balances can also help demonstrate good faith.
Contact Customer Support
Contacting Ticketmaster Customer Support is the best way to address buying restrictions. You can reach their support team by:
- Calling +1 800-653-8000 (toll-free in U.S. & Canada)
- Using their online contact form
- Engaging via live chat on their website
When communicating with support, be polite yet firm in requesting that your restriction be lifted early. Explain what happened and assure them it will not happen again.
Pay Outstanding Balances
Paying off any outstanding payments or fees related to your canceled order can also help convince Ticketmaster to restore your account.
Make the payment via credit card on your account dashboard. Provide proof of payment to Customer Support when you contact them.
Settling unpaid balances shows Ticketmaster you are making things right and serious about paying for tickets in the future.
How can I avoid Ticketmaster payment issues in the future?
To avoid missed payments and buying restrictions when using Ticketmaster in the future, follow these best practices:
- Carefully review payment terms before finalizing a purchase
- Ensure your payment information and billing address are accurate
- Pay off balances promptly according to schedules
- Monitor your email and Ticketmaster account for any failed payment alerts
- Contact support immediately if you anticipate an issue making a payment
- Do not purchase tickets you cannot fully afford or commit to paying for
Use a Reliable Payment Method
When purchasing tickets:
- Use a credit card or payment method that will have sufficient funds
- Avoid using new cards that are not activated or verified
- Double check card limits and available balances before purchasing
This will help ensure your payment goes through and avoids running into processing failures later on.
Mark Your Calendar
When you have installment payments, mark your calendar with payment due dates. Set reminders on your phone a few days before each payment is charged.
This can help you avoid forgetting a payment and having your order canceled unexpectedly. Stay on top of payment schedules.
Conclusion
Missing payments with Ticketmaster can lead to order cancellations, ticket losses, and account restrictions. Your best recourse is contacting Customer Support to explain the situation and demonstrating good faith by paying outstanding balances.
To avoid issues, carefully review payment terms upfront, use reliable payment methods, and mark your calendar with any payment deadlines. With installment plans, stay on top of payment schedules. Understanding Ticketmaster’s policies for missed payments can help you preserve your ticket access!
