Trying to access your Ticketmaster account but seeing an error message or blank page? You’re not alone. Many Ticketmaster users have experienced issues with the website and mobile app not loading properly. The good news is that there are several troubleshooting steps you can try to get your account working again.
Clear your browsing data
One of the first things to try when Ticketmaster isn’t loading is to clear your browsing data. This deletes temporary files, cookies, and cached data that could be causing problems. Here’s how to do it:
- On Chrome: Go to Settings > Privacy and security > Clear browsing data. Choose a time range, then check the boxes for “Cookies and other site data” and “Cached images and files.” Click Clear data.
- On Firefox: Go to Options > Privacy & Security > Cookies and Site Data. Click Clear Data. Check the boxes for “Cookies” and “Cache” then click Clear.
- On Safari: Go to Safari > Clear History and Website Data. Select the desired time range, then click Clear History and Data.
Clearing this browsing data forces your browser to re-download a fresh copy of the Ticketmaster website which may resolve loading issues.
Check for internet connection issues
Problems connecting to Ticketmaster could also be caused by internet connectivity problems. Try these steps:
- Make sure WiFi is turned on and connected if you’re trying to access Ticketmaster on a mobile device or laptop.
- For desktop computers, reboot your modem and router by unplugging them for 30 seconds and plugging back in.
- Run an internet speed test to confirm your broadband connection is working properly.
- Temporarily disable any VPN or firewall software that could be blocking access to Ticketmaster.
- Connect another device to the same network and see if Ticketmaster loads. This helps determine if the issue is isolated to one device.
Checking for internet, network, or connectivity issues can help identify and resolve temporary outages impacting access to Ticketmaster.
Update your browser
Using an outdated web browser can sometimes lead to problems loading Ticketmaster properly. Try updating to the latest version of your browser:
- On Chrome browser, go to More > Update Google Chrome. If no updates are available, you’re running the latest version.
- On Firefox, click the hamburger menu > Help > About Firefox. Firefox will automatically check for and install updates.
- On Safari, go to Safari > Preferences > Software Update to check for updates.
Updating provides compatibility fixes and improvements that may allow Ticketmaster to load correctly.
Try accessing Ticketmaster in Private/Incognito mode
Private or incognito browsing prevents your browser from using temporary internet files, cookies, and cached data that could be interfering with Ticketmaster loading correctly. Follow these steps:
- On Chrome, click the 3-dot menu > New incognito window. Then navigate to Ticketmaster in that window.
- On Firefox, click the hamburger menu > New Private Window. Access Ticketmaster there.
- On Safari, go to File > New Private Window. Go to Ticketmaster in the private session.
If Ticketmaster loads properly in a private window, it indicates cached browser data is the issue. Clearing this data as mentioned above should resolve it.
Try accessing Ticketmaster on another device
Determine if the issue is isolated to one particular device or present across all devices. Try accessing Ticketmaster on another computer, mobile device, tablet, etc connected to the same network. If Ticketmaster fails to load on other devices, it points to a broader connectivity issue. If it loads fine, it suggests a problem with that one device.
Disable browser extensions
Some third-party browser extensions can sometimes interfere with websites loading properly. Try temporarily disabling extensions and accessing Ticketmaster again:
- On Chrome, click the puzzle icon > Turn off next to each extension. Reload Ticketmaster.
- On Firefox, click the hamburger menu > Add-ons. Uncheck each extension then access Ticketmaster.
If Ticketmaster now loads fine, turn extensions back on one-by-one until you identify the problematic add-on.
Try a different browser
An underlying issue with your default browser could stop Ticketmaster from loading correctly. Attempt accessing your account in a different browser as an alternative:
- If you typically use Chrome, try Firefox, Safari, or Microsoft Edge.
- If you usually use Firefox, test Chrome or Opera.
- If Safari is your default, check Chrome or Firefox.
If Ticketmaster works in an alternate browser, you can either continue using that browser or try troubleshooting your normal one.
Clear cookies and site data
Large amounts of cached data from Ticketmaster can sometimes disrupt the site from working properly. Specifically clear this data:
- On Chrome, go to Settings > Privacy and security > Cookies and other site data. Search for Ticketmaster and click Remove.
- On Firefox, click the hamburger menu > Preferences > Privacy & Security > Cookies and Site Data. Search for Ticketmaster and click Remove Selected.
- On Safari, go to Safari > Preferences > Privacy. Click Manage Website Data, enter ticketmaster.com and click Remove.
This forces Ticketmaster to re-download a fresh set of data when you access the site again.
Try accessing Ticketmaster on mobile vs. desktop
Determine if the loading issue only occurs on one platform versus others. Attempt accessing your Ticketmaster account on:
- The mobile app – Download or open the Ticketmaster app on your iPhone, Android, or other device.
- Mobile web – Navigate to ticketmaster.com on your phone or tablet’s browser.
- Desktop web – Go to ticketmaster.com on a laptop or computer browser.
If Ticketmaster only fails on one platform but works on the other(s), it helps narrow down the issue and solutions.
Contact Ticketmaster Customer Support
If you still can’t access your Ticketmaster account after trying these troubleshooting tips, reach out to their customer support:
- Live chat: Start a chat at ticketmaster.com/help (available during business hours)
- Email: Fill out a contact form at ticketmaster.com/contact
- Phone: Call Ticketmaster support at +1 800-653-8000 (toll-free in the US)
A support rep can further investigate and resolve persistent account loading problems on Ticketmaster’s end.
Reset your Ticketmaster password
Resetting your password will also force you to re-login with new credentials. Follow these steps:
- Go to ticketmaster.com and click My Account.
- Click Forgot password.
- Enter the email address on your Ticketmaster account and click Reset Password.
- Check your email inbox for a reset link from Ticketmaster and click it.
- Enter a new password and click Change Password to save.
Now try logging into Ticketmaster with your new password. Resetting credentials can help resolve account access issues.
Double check your username
Entering an incorrect email or username when trying to access your Ticketmaster account will obviously lead to errors. Double and triple check you’re using the right login info:
- Navigate to ticketmaster.com and click Sign In.
- Enter your full email address that’s associated with your Ticketmaster account.
- If you have multiple emails, test each one individually.
- If your account uses a mobile number instead, enter the 10-digit number.
Carefully verifying your exact Ticketmaster username eliminates signing in with the wrong credentials.
Wait for Ticketmaster to come back online
In rare cases, Ticketmaster as a whole may be experiencing technical difficulties or an outage. This would prevent all users from accessing their accounts, not just you. Check their social media channels or DownDetector to look for widespread reported issues. The Ticketmaster Status Twitter account also posts updates on any identified problems. If it appears to be a global issue, just hang tight until Ticketmaster engineers work to bring systems back online for everyone.
Conclusion
Trouble loading your Ticketmaster account can be frustrating, but is often fixable with some targeted troubleshooting techniques. Clearing browsing data, checking internet connectivity, updating browsers, accessing Ticketmaster in private mode, trying alternate devices and platforms, disabling extensions, contacting customer service, and resetting your password can all help get your account back up and running. With some perseverance, you should be able to access your Ticketmaster account again in no time.