If you are having issues signing in to your Ticketmaster account, you are not alone. Many users have reported problems logging in and accessing their accounts, especially when trying to purchase tickets for popular events where demand is high.
Don’t worry – in most cases, there are steps you can take to troubleshoot and resolve these login issues. Here are some of the most common reasons why Ticketmaster sign in may not be working, along with potential solutions.
Heavy traffic causing site slowdown or outage
One of the most frequent reasons why Ticketmaster login fails is due to exceptionally high traffic volumes putting strain on their servers. When a major on-sale drops, especially for a hot concert, sporting event, or show, the flood of users all trying to log in and buy at the same time can temporarily overwhelm the system.
Ticketmaster tries to prepare for and accommodate these traffic spikes, but extreme demand can still cause slow page loads, timeouts, and login failures. If you experience a failed sign in attempt during a high-volume on-sale, just wait a few minutes and try again later when traffic has died down. Repeatedly trying to log in will only add more strain on the system.
Incorrect username or password
The obvious but often overlooked reason why Ticketmaster login fails is incorrect credentials. Double check that you are entering the right email and password combination. Copy and paste from a password manager if needed to avoid typos.
If you have multiple Ticketmaster accounts, make sure you are using login details for the correct one. Check that caps lock is not accidentally enabled, and verify password hints if provided.
If you cannot remember your password, use the “Forgot Password” link on the Ticketmaster login page and follow prompts to reset it. Check spam folder for the reset email if not received in inbox.
Cookies or cache issues
Technical issues on your browser can sometimes interfere with Ticketmaster login. Try clearing your browser cookies and cache and then attempt signing in again. If using a private or incognito browsing session, you may need to enable cookies.
For additional browser troubleshooting, make sure JavaScript is enabled, try a different browser, or switch to mobile app. Antivirus or firewall software can also block cookies and site resources needed to process logins.
Temporary security hold
If Ticketmaster detects suspicious activity that could potentially be unauthorized access, they may temporarily put a security hold on your account. This safety measure blocks login attempts until you verify identity.
To lift security hold, contact Ticketmaster customer support by email or phone and provide requested account details such as creation date, purchase history, billing info, etc. Once verified, your account access will be restored.
Scammer changed account email
If your Ticketmaster account was compromised by a scammer, they may change login email and password to lock you out. Watch for warning signs like unrecognized successful logins or password change emails.
Contact Ticketmaster support immediately if account stolen. Provide original account creation details, purchase history, and billing information to show ownership. Ticketmaster can review activity logs, revert changes, and secure your account.
Expired passwords need resetting
For security purposes, Ticketmaster requires periodic password resets. If your password has expired, you’ll be informed upon login and prompted to create a new one.
When resetting password, choose a strong and unique one. Enable two-factor authentication as added protection. Update password on any linked accounts to avoid confusion going forward.
Account has been deactivated
Ticketmaster will deactivate accounts that show extended periods of inactivity over several years. This is done to free up usernames and reduce data storage needs.
To reactivate a closed account, contact their customer service. Provide account details like original email, name, and creation date. Ticketmaster can verify ownership and reenable access.
Banned account due to violations
Accounts banned for violations of Ticketmaster Terms of Use will be completely disabled. This may occur due to suspected fraud, suspiciously high volume purchases for resale, or other prohibited activities.
Appeal account bans promptly and be prepared to explain your situation. If ban reasons are justified, create a new account and avoid prior rule-breaking behavior.
Site maintenance or outage
Rarely, login issues may occur due to Ticketmaster site maintenance or unplanned outages. Scheduled maintenance windows are posted ahead of time when planned work occurs.
For unplanned infrastructure problems, check Ticketmaster social media channels for updates on identified issues and resolution timelines. Outages are typically remedied quickly, so try again in a few hours.
Facebook/Google integration problem
Some users connect Ticketmaster accounts to Facebook or Google for simplified social login. If those platforms experience an outage, it can prevent logging in via this single sign-on integration.
Switch to standard email and password credentials if social login is not working. You can also disconnect Facebook/Google integration in account settings to avoid this issue in the future.
Poor internet connectivity
Make sure you have a stable internet connection when trying to log in to Ticketmaster. Weak wifi signals, VPN disconnections, and other network issues can interfere with or break the login process.
If logging in via mobile, switch to a wired connection or move closer to your router. Confirm VPN is active if required. Try disabling wifi and using mobile data instead.
Typos in login URL
Double check that you are navigating to the correct Ticketmaster URL for your region and market. Typos or old bookmarked logins can send users to error pages or geo-restricted sites.
Carefully retype ticketmaster.com (or your applicable localized URL) to avoid any mistakes. Do not visit unofficial duplicate sites which may be phishing scams or serve malware.
Auto-fill entered incorrect details
Password manager tools like LastPass offer convenient auto-fill options during login. However, occasionally they can inadvertently populate incorrect saved credentials.
If login fails, manually type your username and password instead of using auto-fill. Then update the saved login details in your password manager with the proper info.
Unable to read confirmation code
Ticketmaster may require occasional identity confirmation via codes sent to your email or phone. If these codes are difficult to read due to small print or poor image quality, login will fail.
Request that new verification codes are sent until legible ones are received. Adjust computer screen zoom and use smartphone for better visibility of confirmation codes.
Automatic security lockouts
Too many incorrect password attempts in a short period can trigger an automatic temporary lockout of your Ticketmaster account for security reasons.
Wait a few hours before trying to log in again, take care to enter details slowly and accurately
