The Ticketmaster app is a convenient way for Android users to purchase event tickets on the go. However, the app can sometimes run into issues and stop working properly. Here are 10 tips to try if you are having problems with the Ticketmaster app on your Android device:
1. Check for app updates
An outdated version of the Ticketmaster app may cause problems. Open the Google Play Store app on your device and search for “Ticketmaster”. If an Update option shows, tap it to download the latest version of the app. This may resolve any bugs or glitches in the older version.
2. Reinstall the app
If the app is totally non-responsive, uninstalling and reinstalling the Ticketmaster app can potentially fix the issues. To uninstall, go to Settings > Apps on your device. Find Ticketmaster in the list and tap Uninstall. Then go to the Play Store and reinstall a fresh copy of the app.
3. Restart your device
Restarting your Android device is one of the simplest fixes for any app issues. Completely power down your phone or tablet and leave it off for at least 30 seconds. Then reboot it and try using the Ticketmaster app again. The restart will clear out any memory issues or software glitches affecting the app.
4. Clear app cache and data
Over time, cached data and preferences can build up and cause the Ticketmaster app to misbehave or freeze. To clear it out, go to Settings > Apps and select Ticketmaster. Tap Storage and then tap Clear Cache and Clear Data options. This will reset the app and delete temporary files.
5. Check your internet connection
The Ticketmaster app requires an internet connection to load event data and process ticket purchases. Make sure you have a solid WiFi, mobile data, or hotspot connection on your Android device. Turn Airplane Mode off and try force closing and reopening the app to troubleshoot connectivity issues.
6. Update your Android version
Using the latest version of Android can prevent bugs and glitches with apps like Ticketmaster. Go to Settings > System > Advanced > System Update to check for any pending Android OS updates. Install the newest security patches and upgrades to ensure maximum compatibility.
7. Grant app permissions
The Ticketmaster app needs access to things like your contacts, storage, camera, and location to function properly. Go to Settings > Apps > Ticketmaster > Permissions to make sure all required app permissions are enabled. Grant any that are turned off and see if that fixes problems.
8. Switch to mobile data or WiFi
In some cases, the Ticketmaster app may fail to load or crash if there are connectivity issues with your current network. Try switching between WiFi and mobile data to see if that resolves any app problems. Disable WiFi and use mobile data only, or vice versa.
9. Update your phone software
Having old system software can prevent apps from running smoothly. Go to Settings > About Device > System Updates and install any pending software updates for your Android device. This will upgrade your phone or tablet to the latest firmware for best app performance.
10. Contact Ticketmaster support
If all else fails, reach out to the Ticketmaster customer support team for additional troubleshooting. You can contact them within the app under Settings > Support. Or visit their Help Center online for FAQs, how-tos, and the option to submit a support request for any persistent app issues.
Following these tips should help you identify and resolve any problems with the Ticketmaster app crashing or malfunctioning on Android. Most issues can be fixed with simple solutions like updating the app, restarting your device, or reinstalling the app. But if problems persist, customer support can offer personalized troubleshooting to help get the app working smoothly again.
Reasons the Ticketmaster app may not be working
There are a few common reasons why the Ticketmaster app may not be functioning properly on your Android device:
- Connectivity issues – Problems with your WiFi, mobile data, or server connections can prevent the app from retrieving event data or processing transactions.
- Outdated app version – An old version of the app that hasn’t been recently updated may have bugs or lack new features.
- Android OS issues – Older versions of Android, system glitches, or software incompatibility can affect app performance.
- Account problems – Invalid login credentials, payment method problems, or other account issues can disrupt the app.
- Device storage – Lack of storage space, corrupted files, or too much cached data may cause app freezing and crashing.
- Permissions disabled – The app needs access to device storage, camera, contacts and location to work properly.
If you are experiencing repeated technical problems with the Ticketmaster app on your Android phone or tablet, running through some troubleshooting steps will often help identify and resolve the underlying issue. Let’s look at some of the ways you can get the app running smoothly again.
Troubleshoot connectivity problems
Since the Ticketmaster app needs an internet connection, one of the first things to check is your WiFi or mobile data. Make sure Airplane Mode is disabled and try toggling your connection off and back on. Change locations if you are experiencing weak signal issues. You can also try switching between WiFi and mobile data to see if one is faster and more reliable for running the app.
Check for pending app, Android OS, and security updates
Having outdated software is a common cause of app issues. Go to the Play Store and make sure you have installed the latest version of the Ticketmaster app. Also go to Settings > System > Advanced > System Update and update your Android OS to the newest version available. Install any pending security patches as well. Keeping everything updated will maximize compatibility.
Reinstall or clear app data
Over time, settings changes and cached data may cause the app to start having issues. Try uninstalling the Ticketmaster app completely (Settings > Apps > Ticketmaster > Uninstall). Then go reinstall a fresh copy from the Play Store. If that doesn’t work, go to Settings > Apps > Ticketmaster > Storage > Clear Data and Cache to reset the app.
Review app permissions
The Ticketmaster app needs access to things like your contacts, camera, location, and storage to function properly. Go to Settings > Apps > Ticketmaster and make sure all the necessary permissions are enabled. You may need to turn on permissions like Location and Storage access for the app to be able to retrieve event data and tickets correctly.
Free up storage space
Lack of internal device storage can potentially cause apps to crash or run slowly. Check your available storage under Settings > Storage and free up space if needed. Removing unneeded apps, files, and clearing cached data can help. You may want to move photos and videos to cloud storage or external SD card as well.
Can’t log in to your Ticketmaster account?
If you are having issues logging in to your Ticketmaster account in the Android app, first double check your username and password are correct. Tap Forgot Password within the app to reset your credentials if needed. Also try manually logging out, restarting your device, and logging back in.
Ensure Ticketmaster is not blocked from accessing your Contacts under app permissions. This allows it to auto-fill your account login details. Syncing your account in the app with your Ticketmaster online account can also help link everything together properly.
As a last resort, reach out to Ticketmaster Customer Support for help accessing your account. They can also assist if your account was disabled or suspended due to suspicious activity.
Contact Ticketmaster for additional support
If you continue experiencing issues with the Ticketmaster app for Android, contact their customer support team for help. You can submit a support request directly within the app under Settings > Support.
Their online Help Center at support.ticketmaster.com also has FAQs, how-tos, troubleshooting tips, and email/phone contact options. Reach out to their tech support team for personalized troubleshooting if you cannot resolve the issues on your own.
With some dedicated troubleshooting steps, you should be able to get the Ticketmaster app working again on your Android smartphone or tablet. Check connectivity issues, app updates, permissions, stored data, account access, and Android OS compatibility. Reset and reinstall the app as needed. And leverage Ticketmaster’s customer service for additional support if problems persist.