Getting a refund from Ticketmaster can take some time depending on the reason for the refund and the original method of payment. Here is an overview of how long it generally takes to get your money back from Ticketmaster.
How Ticketmaster Refunds Work
When you request a refund from Ticketmaster, the timeline will depend on a few factors:
- The reason for the refund – If the event was postponed, canceled, or you couldn’t attend, the process is different.
- Original method of payment – Refunds are processed back to the original method of payment.
- Who issued the tickets – Ticketmaster or the event organizer. Ticketmaster has different policies if they were the seller versus just the ticket agent.
In most cases, Ticketmaster refunds the full cost of the tickets including any service fees. However, processing fees are generally non-refundable.
Refunds typically take 7-10 business days to process once approved. It may take up to 30 days in some cases. The refund will show up in your account once Ticketmaster finishes processing it.
Here is more detail on how long refunds take based on the reason and payment method:
Refund Due to a Postponed or Rescheduled Event
If an event was postponed or rescheduled, Ticketmaster will let you request a refund of the ticket cost. You will get back the face value you paid for the tickets along with service fees.
It takes Ticketmaster 7-10 business days to process refunds for postponed/rescheduled events once approved. The refund will go back to the original method of payment.
Postponed Event Refund Timeline by Payment Method
- Credit Card – Refund processed within 7-10 business days. Money shows in account within 1-2 billing cycles.
- Debit Card – Refund processed within 7-10 business days. Money shows in bank within 3-5 business days.
- PayPal – Refund processed within 7-10 business days. Money shows in PayPal account instantly.
- Ticketmaster Gift Card – Refund processed within 7-10 business days. Money shows as credit on Gift Card instantly.
Refund Due to a Canceled Event
For canceled events, Ticketmaster automatically refunds the ticket cost and service fees to the original method of payment. No action is required on your part to get the refund.
Refunds for canceled events are generally processed within 30 days of the cancellation announcement. The money will show back up in your account once the refund is complete.
Canceled Event Refund Timeline by Payment Method
- Credit Card – Refund processed within 30 days. Money shows in account within 1-2 billing cycles.
- Debit Card – Refund processed within 30 days. Money shows in bank within 3-5 business days.
- PayPal – Refund processed within 30 days. Money shows in PayPal account instantly.
- Ticketmaster Gift Card – Refund processed within 30 days. Money shows as credit on Gift Card instantly.
Refund Due to Inability to Attend an Event
If you are unable to attend an event for a personal reason, you can request a refund from Ticketmaster if you meet certain criteria:
- NFL, MLB, NBA, NHL – Refunds issued up to 72 hours before event.
- Concerts, shows – Eligible for refunds up to 1 month before event.
- Other events – Depends on organizer’s policy. Check event page for details.
The refund timeline for personal reasons matches that of postponed/rescheduled events. Expect it to take 7-10 business days once approved and show back up in your account based on original payment method.
Getting an Event Organizer Refund from Ticketmaster
If Ticketmaster was just the ticket agent for an event, the event organizer determines if refunds are allowed and how they are processed. This includes reasons like dissatisfaction with a show or performer cancellation.
If eligible, you can request these types of refunds through Ticketmaster and they will facilitate getting your money back from the organizer. Be prepared for this to take longer – up to 30 days in some cases.
Tracking Your Ticketmaster Refund Status
You can check the status of your Ticketmaster refund online or through their mobile app. Log into your Ticketmaster account and go to your purchase history – the refund will show as “In Progress” until completed.
You will also get a confirmation email from Ticketmaster once your refund finishes processing. The email will confirm the amount refunded and method of refund.
Getting Help with a Ticketmaster Refund
If you have waited past the standard refund processing times and have not received your money back, contact Ticketmaster directly for help.
You can reach the Ticketmaster customer service team:
- By phone at 1-800-653-8000
- Using their online contact form
- Through live chat on both the website and mobile app
When contacting Ticketmaster, have your order number ready to expedite the process. This will allow them to look up your refund status directly.
Avoiding Ticketmaster Refund Delays
Here are some tips to help avoid delays and issues with your Ticketmaster refund:
- Request refunds as early as possible, especially for personal reasons.
- Double check your payment information is up to date if requesting a refund for postponement or your own inability to attend.
- Keep an eye on your refund status online and follow up if not processed by the standard timeline.
- Contact customer service right away if you think there is an error or issue with your refund.
Conclusion
In summary, it typically takes Ticketmaster 7-10 business days to process refunds for postponed, rescheduled or personal reasons. Refunds for cancellations usually take up to 30 days to complete. The money shows back up in your account once the refund finishes based on original payment method.
If you have not received your expected Ticketmaster refund after the standard processing times, reach out to their customer service team for help. They can look into the status and fix any issues to get your money back to you promptly.
