How do I send Ticketmaster tickets to the wrong email?

Sending event tickets to the wrong email address can be a frustrating experience. You purchased the tickets, only to realize you typed in the wrong email during checkout. Now someone else has your tickets, and the event is just days away. Don’t panic! Here are some tips on how to resolve sending Ticketmaster tickets to the wrong email.

Can Ticketmaster Resend Tickets to the Correct Email?

The good news is yes, Ticketmaster can resend tickets to the proper email address. You will need to contact their customer support team to initiate the process. Have the order number ready, along with the correct email you want the tickets sent to.

Here are the steps to getting Ticketmaster to send tickets to the right email:

1. Call Ticketmaster Customer Service at 1-800-653-8000. Explain the situation that you put in the wrong email address by mistake.
2. Provide the order number, original email used, and the proper email address to resend tickets.
3. Ticketmaster will verify you are the purchaser by asking for the billing name, address, and credit card used.
4. If everything checks out, Ticketmaster will void out the original tickets and reissue new tickets to the correct email.
5. The new tickets will be delivered to your email inbox within a few hours after the request.

As long as the event has not passed, Ticketmaster can reissue tickets to the proper recipient. Call them as soon as possible after realizing the mistake, as it can take up to 24 hours to process the email change request.

What if the Event is Today or Tomorrow?

For events happening within 24 hours, calling Ticketmaster is still the best option. However, you will likely need to pick up tickets at Will Call instead of having them emailed. Let the representative know the event is imminent when requesting a change of email address.

They can flag the current tickets as invalid and print out replacements at Will Call under your name. Bring a photo ID and confirmation number to provide at the box office when retrieving the tickets.

How Do I Transfer Ticketmaster Tickets to Someone Else?

Rather than having tickets sent to the wrong email, what if you want to transfer them to someone else entirely? Ticketmaster also provides the ability to change the ticket recipient through their Transfer tool.

Here is how to transfer Ticketmaster tickets:

1. From your Ticketmaster account, select the order that contains the tickets to be transferred.
2. Choose the Transfer button next to the specific ticket(s).
3. Enter the recipient’s name, email address or mobile number. Add a personal note if desired.
4. The recipient will receive an email with a link to accept the transferred tickets.
5. Once accepted, the tickets are removed from your account and tied to the new recipient.

If you run into any trouble transferring from one Ticketmaster account to another, their customer support can assist. There may be limits if the tickets were originally purchased with a discount code or special offer.

Transferring Ticketmaster Tickets on Mobile

The Ticketmaster app also allows transfers right from your smartphone:

1. Open the Ticketmaster app and tap My Tickets.
2. Tap the Transfer button next to the ticket.
3. Enter the recipient’s email or mobile number.
4. The tickets will be transferred after the recipient accepts them.

Can You Change the Name on Ticketmaster Tickets?

If you want to change the name listed on a Ticketmaster ticket, this is also doable. You will need to call their customer service team to request a name change.

Some key things to keep in mind when changing the name:

• The name change can only be done by the original ticket purchaser.
• You will need to provide the order number and full billing details again.
• There may be limits if it was a discounted group purchase.
• There is typically no fee for changing the name if done well in advance.

Last minute name changes may be contingent on picking up the tickets at will call. Always contact Ticketmaster as early as possible for any ticket changes or reissues.

What if My Tickets are Lost or Stolen?

Having your event tickets lost, stolen, or accidentally destroyed can be incredibly stressful. Thankfully, Ticketmaster has a process for reissuing tickets even if they were lost or stolen.

Here is how to go about getting replacements:

1. Contact Ticketmaster immediately about the lost or stolen tickets.
2. Be ready to provide the order number and billing details used at time of purchase.
3. Explain in detail how the tickets were lost or stolen when asked.
4. Ticketmaster will invalidate the original tickets and generate new ones.
5. Depending on when the event is, the replacement tickets will be emailed or held at will call.
6. Make sure to arrive early to the venue if picking up tickets at will call.

There will likely be a reissue fee charged by Ticketmaster for lost ticket replacement. The earlier you contact them, the better chances of getting your situation resolved in time for the event.

Can You Dispute a Ticketmaster Order?

If you run into an issue with Ticketmaster regarding wrong tickets, duplicate orders, invalid tickets or other problems, you can dispute the order. Start by contacting Ticketmaster customer service right away to explain the issue.

Some key things to know about disputing Ticketmaster orders:

• Act quickly, as you typically have 180 days from purchase to dispute.
• Have your order number, billing details and any other proof available.
• Be ready to explain clearly and calmly what the problem was.
• If requesting a refund, it will be applied back to your original payment method.
• Only purchase tickets from official sources like Ticketmaster.com to avoid scams.

In some cases, Ticketmaster may only offer account credit rather than a full refund if the event has passed. Read all policies closely at time of ticket purchase so you understand how disputes are handled.

How to Avoid Disputes When Ordering Tickets

To help avoid the need for disputes when buying tickets, here are some tips:

• Double check all ticket details like event, date, seats before final checkout.
• Make sure your billing and shipping information is all correct.
• Only use trusted sites like Ticketmaster.com to avoid scams.
• Print or screenshot your receipt and ticket barcodes after purchase.
• Review your email confirmation details carefully for accuracy.

Should I Buy Ticket Insurance?

Ticketmaster offers optional ticket insurance when making a purchase. This adds a bit more to the total cost, but can provide peace of mind and financial protection.

Some reasons you may want to get ticket insurance:

• The event is very expensive, so need reimbursement if issue arises.
• You are traveling far distances and spending a lot related to event.
• Your work schedule may change unexpectedly.
• You have health issues that could flare up.
• The event is many months away, risking something coming up.

However, insurance may not be worth it for cheaper local events. Review the policy details closely when choosing whether to purchase insurance or not with your tickets.

What’s Covered Under Ticketmaster Insurance?

Ticketmaster’s ticket insurance will reimburse you the cost of the tickets if certain covered situations arise. Some examples include:

• You become sick or injured and cannot attend.
• Severe weather prevents you from getting to the event.
• A family emergency comes up.
• Your work schedule changes after purchase.
• The event is postponed or canceled.

Be sure to read all the fine print exclusions as well. For personal illness, a doctor’s note may be required. Pre-existing conditions may also be excluded from reimbursement under the policy.

Conclusion

Mistakes happen, and you may find yourself needing to send Ticketmaster tickets to another email, person or reissue entirely new tickets. Their customer service team can assist with getting your ticket situation resolved. Be ready to provide all original order details when calling. For expensive or major events, ticket insurance may ease your mind in case issues arise preventing attendance.