If you recently purchased tickets on Ticketmaster, you may be wondering how long it takes for the tickets to show up in your Ticketmaster app. The good news is that it usually doesn’t take too long. Here’s what to expect:
Immediately After Purchase
Right after you complete your ticket purchase on Ticketmaster.com or the Ticketmaster app, you should receive a confirmation email with your order details. This serves as proof of your purchase. However, the tickets may not be viewable in your Ticketmaster account just yet.
Within 1 Hour
In most cases, your Ticketmaster tickets should appear in your Ticketmaster app within 1 hour of purchase. This is because it takes some time for Ticketmaster to process and deliver the tickets to your account. Just be patient during this period.
Longer for High Demand Events
For extremely popular events that sell out quickly, it may take longer than an hour for your tickets to show up. This is because Ticketmaster experiences very high order volumes during such sales, which can slow down ticket delivery speeds. But you should see your tickets in the app within 2-3 hours at the latest.
If Tickets Don’t Appear
In rare instances, your Ticketmaster tickets may not show up in your account within 3 hours. If this happens, don’t panic. Here are some things to try:
- Check your spam folder – the confirmation email may have been filtered
- Log out and log back into your Ticketmaster account
- Try force quitting and reopening the Ticketmaster app
- Verify your payment method was successfully charged
- Contact Ticketmaster Fan Support for assistance
As long as you received a confirmation email and your card was charged, rest assured your ticket purchase was successful. There may just be a small delay in delivery.
Transferring Tickets
If you plan on transferring tickets to someone else, note that transfers can only be initiated after the tickets appear in your Ticketmaster account. So you’ll need to wait until the delivery process is complete before sending tickets to a recipient.
Downloading Tickets
In order to view and manage tickets in the Ticketmaster app, you’ll first need to download them to your device. Here are the steps:
- Open the Ticketmaster app and log in
- Go to the ‘My Events’ section
- Tap on the event you want to download tickets for
- Tap the ‘Download Tickets’ button
- Select the tickets you want to download
- Tickets will now be viewable in your app, even without an internet connection
Downloaded Ticketmaster tickets can be easily scanned from your smartphone for entry. You don’t need to print them.
Tracking Ticket Delivery
If your Ticketmaster tickets still haven’t shown up after a few hours, you can track the status right from your account:
- Go to Ticketmaster.com and log in
- Click ‘My Account’ then ‘My Tickets’
- Locate the event and click ‘Track Delivery’
- You’ll see status indicators for order processing, payment verification, and ticket delivery
- This will give you an idea of where your tickets are in the pipeline
The Track Delivery tool also shows an estimated ticket delivery date. But tickets are usually delivered much sooner than the estimate.
Troubleshooting Tips
Here are some troubleshooting tips if your Ticketmaster tickets haven’t shown up yet:
- Update the Ticketmaster app and/or clear the cache
- Try viewing your tickets on a desktop instead of mobile device
- If tickets are still not showing up after 12 hours, contact support
- Have your order number handy when you reach out to Ticketmaster
- You can call Ticketmaster or access the online chat support
As long as your ticket order is confirmed, Ticketmaster will be able to assist you until the issue is resolved. Rest assured your tickets will show up in time for the event.
Avoiding Ticketmaster Delivery Delays
To avoid long delivery times when purchasing tickets on Ticketmaster, keep these tips in mind:
- Use an iOS or Android device – the app is most reliable
- Ensure your Ticketmaster account info is up to date
- Only open one browser tab when purchasing tickets
- Avoid using an anonymous/guest checkout
- Purchase early before event sells out
- Have payment info saved in your Ticketmaster account
Following these best practices will help optimize the ticket delivery process so you get your tickets sooner.
Waiting for Tickets to Appear?
Don’t panic if your Ticketmaster tickets aren’t showing up instantly after purchase. It’s completely normal for it to take an hour or more for tickets to deliver. As long as you received a confirmation and your card was charged, rest assured your ticket transaction was completed successfully. Be patient, use the Track Delivery tool, and contact Ticketmaster support if you still don’t see tickets after a few hours. With millions of tickets sold weekly, delays can happen. But Ticketmaster will ensure you get your tickets in time for the event!