When you create an account on Ticketmaster, they will verify your identity and account information in a few different ways before allowing full access to ticket purchases. This verification process is to protect both users and Ticketmaster from fraud and ensure a safe marketplace for tickets.
Email Verification
When you first create your Ticketmaster account, they will send a verification email to the address you provided during signup. This email will contain a unique link that you must click on to verify that you control that email address. The link will either verify your account immediately or direct you to a verification code that you will need to enter on the Ticketmaster website. Verifying your email is the first step to confirm your identity.
Phone Verification
For an additional layer of verification, Ticketmaster may send a SMS text message containing a verification code to the phone number you provided. You will need to enter this code on their website to cross-check your phone number with your account. This prevents people from creating accounts using other people’s email addresses or random emails. Requiring the verification code from your personal phone ensures you have access to that number.
Payment Method Verification
To purchase tickets on Ticketmaster, you will need to provide a valid credit card or other payment method. When you first use a new card, Ticketmaster will make a small authorization charge (usually $1 or less) and require you to verify the amount before the card is usable on your account. This connects your payment method directly to your account to prevent fraudulent purchases or charges. They will occasionally re-verify cards on file in the same manner to ensure the accounts remain secure over time.
ID Verification
For certain high-demand tickets or events, Ticketmaster may require you to upload a photo ID that matches the name on your account. This will usually be required the first time you attempt to purchase these types of tickets. The ID can be a driver’s license, passport, or other government-issued ID showing your name and photo. Verifying your ID against your account prevents ticket brokers or others from creating accounts using fake identities to purchase tickets above set limits.
Purchase Verification
The final step in verifying your Ticketmaster account is to successfully complete ticket purchases. This confirms that your payment methods are valid and working with your account. Completing multiple ticket purchases over time further establishes your account as being genuine. However, Ticketmaster may revert newly verified accounts back to unverified status if there is suspicious activity or if a long period passes without ticket purchases.
Maintaining a Verified Account
Once your Ticketmaster account is fully verified using the above methods, there are a few best practices to keep it active and working for future ticket purchases:
- Periodically log in to your Ticketmaster account even if you are not purchasing tickets. This keeps it active.
- Save your payment method information and use the same card(s) for all purchases. Changing cards frequently triggers new verification.
- If you change your email, phone number, or other account details, update it in your Ticketmaster profile immediately.
- Respond promptly if Ticketmaster sends any re-verification requests via email or notifications.
- Avoid using coupon codes or promotions not tied directly to your account, as these can cause verification issues.
Ticketmaster’s thorough verification process provides protection against fraud for both buyers and sellers in the secondary ticket marketplace. While it can require some extra steps, especially when first creating an account, following their verification procedures helps ensure smooth ticket buying experiences in the future.
Troubleshooting Unverified Accounts
If you are struggling to get your Ticketmaster account fully verified, here are some steps to troubleshoot common issues:
- Check spam folders for any verification emails you may have missed and click verification links.
- Update your email or phone number if they changed since creating your account.
- Use the Ticketmaster “Contact Us” page to speak with a customer service rep who can assist.
- Try using a different browser or device – sometimes glitches stop verifications from going through.
- Clear cookies and site data from Ticketmaster.com and try verifying again.
- If your payment method is not validating, check for typos or expired/invalid card details and update.
- Provide multiple forms of identification when asked for increased verification.
- Only access Ticketmaster through their official website and be wary of any duplicate sites.
With patience and by working with their customer service team, most situations that are preventing verification can be resolved. This will get your account back on track so you do not miss out on any new ticket purchases.
Using a Ticketmaster Gift Card
Purchasing and using a Ticketmaster gift card does not require an account or verification. The gift card funds acts as a complete payment method directly linked to the card number and pin. If you want to then use the gift card to purchase tickets for your own Ticketmaster account, you will still need to fully verify the account first before transferring over the gift card balance.
Creating Multiple Accounts
Each Ticketmaster account must be fully verified separately using a unique email address, phone number, payment method, and ID. You cannot create multiple accounts using the same personal details. This restriction is to limit ticket brokers from purchasing an excessive number of tickets through duplicate accounts. If you need multiple accounts for different purposes, ensure each one has its own verification steps completed independently.
Using Verified Accounts on Multiple Devices
Once your Ticketmaster account is verified, you can access it across multiple devices including mobile, tablet, laptop, and desktop. Log in using your account email and password is all that is needed – no new verification is required when logging in from new devices. You may occasionally need to re-enter a verification code if logging in from an unknown location however. Enable location tracking on your account to avoid this.
Getting Help from Ticketmaster
If you have any other questions or issues related to verifying your Ticketmaster account, the customer service team is available to help. Contact them via:
- Online chat support on Ticketmaster.com
- Email at [email protected]
- Phone at +1 800 653-8000 (US) or your local branch number
They can provide individual assistance with any verification problems so you can quickly get your account confirmed and ready for ticket purchases.
