If you no longer wish to have a Ticketmaster account, there are a few steps you’ll need to take to fully close and delete your account. Here is a guide to walking through the account cancellation process.
Why You May Want to Delete Your Ticketmaster Account
There are a few main reasons you may wish to delete your Ticketmaster account:
- You no longer purchase tickets through Ticketmaster
- You want to create a new Ticketmaster account with a different email address
- You are concerned about data privacy and want your information removed
- You had a bad experience with Ticketmaster service and no longer want an account
Whatever the reason, deleting your Ticketmaster account is possible, it just takes a few steps.
Before Deleting Your Account
Before going through the account cancellation process, there are a couple things you’ll want to do:
- Download any previous Ticketmaster ticket orders or receipts you may need for records. These will no longer be accessible after account deletion.
- Cancel any recurring payments or save any payment methods you have stored in your Ticketmaster account wallet. Deletion will cancel these.
- Unlink your Ticketmaster account from any external accounts it may be connected to, like Facebook or Ticketmaster Fan Clubs.
Taking these steps ensures you have all the data you need before closing your account permanently.
Deleting Your Ticketmaster Account Step-by-Step
Ready to delete your account? Here is the full walkthrough:
- Login to your Ticketmaster account through the website or mobile app. Make sure you are logged in as the account holder.
- Go to your My Account page. On the desktop site, you can access this under your name in the top right. On mobile, go to the menu ≡ icon.
- Select “Personal Information”. In the Personal Information page, find and select the “Close Account” option.
- Choose reason for closure. Ticketmaster will ask you to confirm why you are closing your account. Select the appropriate reason.
- Enter account password. For security, you will need to enter your account password to proceed.
- Confirm account closure. Read over the information confirming your account will be closed, then select “Close Account”.
- Check email for confirmation. Ticketmaster will send a confirmation email to verify they have received your account closure request.
- Wait 1-2 billing cycles. It takes 1-2 billing cycles for Ticketmaster to fully close accounts, so your account will remain active during this time.
- Clear cookies and cache. After account closure is confirmed, make sure to clear your browser history, cookies and cache related to Ticketmaster so you are fully logged out.
Once the 1-2 billing cycle period has passed and you’ve cleared your browser data, your Ticketmaster account should be permanently deleted. You can try logging in again to confirm the account no longer exists.
What Happens When Your Ticketmaster Account is Closed
Once your account cancellation goes through, here are some key things to expect:
- You will no longer be able to log in to Ticketmaster with your old account credentials.
- Any tickets, passes or cards linked to your Ticketmaster account will no longer work.
- Your purchase history and data will be removed from Ticketmaster’s systems.
- You will stop receiving any communications or marketing emails from Ticketmaster.
- Any payment methods stored in your Ticketmaster account will be disconnected.
- Your account username will become available for anyone else to claim on Ticketmaster.
Essentially, it will be like your Ticketmaster account never existed once the deletion is complete. You can always sign up for a new account in the future if needed.
When Account Deletion May Not Work
In some cases, you may follow the steps to delete your Ticketmaster account but find it is still active. There are a couple reasons this can happen:
- Pending purchases – If you have any ticket purchases in progress or pending charges, your account cannot be closed until these clear.
- Account issues – If there are any issues with your account blocking closure, like an invalid password, Ticketmaster support will need to step in.
- Multiple accounts – If you have multiple Ticketmaster accounts, you’ll need to close each one individually.
If account deletion is not working, reach out to Ticketmaster’s customer service team for assistance resolving any issues so closure can be completed.
Alternatives to Full Account Deletion
If you don’t necessarily want to permanently delete your Ticketmaster account altogether, there are couple alternative options:
- Deactivate account – You can temporarily deactivate your account, which hides it until you log back in.
- Remove information – Delete personal info like saved payment methods without closing the account.
- Create new account – Make a new Ticketmaster account with a different email without deleting the old one.
These options allow you to take a break from Ticketmaster without completely removing your account right away.
Reactivating a Closed Ticketmaster Account
If you go through the process of deleting your Ticketmaster account then change your mind later on, is reactivation possible? Unfortunately, once an account is fully closed out, there is no way to reactivate it. You’ll have to start fresh by creating a brand new Ticketmaster account with a different email address and password. Just be aware your old purchase history will not carry over to the new account.
In Summary
Deleting your Ticketmaster only takes a few steps of logging into your account, accessing the account settings, and requesting closure. Be sure to disconnect any linked accounts, download important info, and cancel payments first. Wait the 1-2 billing cycles for closure to fully complete. If your account is still active after following these steps, you’ll need to contact Ticketmaster support to resolve any issues preventing account termination. Once your Ticketmaster account is deleted, the process cannot be undone, so be sure you are ready to close it out for good.