Getting into your Ticketmaster account allows you to easily manage your tickets, make new purchases, and take advantage of member benefits. Here are the steps to access your Ticketmaster account whether you’re on desktop, mobile, or having login issues.
Logging In on Desktop
Logging into your Ticketmaster account on a desktop or laptop computer is easy. Just follow these steps:
- Go to ticketmaster.com and click “My Account” in the top right corner of the screen.
- On the login page, enter your email address and password associated with your Ticketmaster account.
- Click the “Log In” button.
Once logged in, you’ll be taken to your Ticketmaster account dashboard. Here you can see your upcoming events, purchase history, personal info, saved payment methods, and more.
Troubleshooting Desktop Login Issues
If you’re having trouble logging into your Ticketmaster account on desktop, try these tips:
- Make sure you’re entering the correct email address associated with your account. This is case sensitive.
- Click “Forgot password?” if you cannot remember your password. You’ll be able to reset it.
- Clear your browser cookies and cache and try logging in again.
- Try logging in on a different browser or device.
- If you’re still unable to login, contact Ticketmaster Customer Support for assistance recovering your account.
Logging In on Mobile
You can also easily access your Ticketmaster account on your iPhone, Android device, or tablet. Just follow these steps:
- Download and open the Ticketmaster app on your device.
- Tap the profile icon, usually located at the top right corner.
- This will open the login page. Enter your email and password and tap “Log In.”
Once logged in, you can view your tickets, make new purchases, see upcoming events and more all from the convenience of your mobile device.
Troubleshooting Mobile Login Issues
If you can’t login to your Ticketmaster account on mobile, try these tips:
- Make sure you have the latest version of the Ticketmaster app.
- Double check that you’re using the correct email and password.
- Force quit and restart the Ticketmaster app.
- Delete and reinstall the Ticketmaster app if force quitting doesn’t work.
- Reset your password if you think your account has been compromised.
- Contact Ticketmaster Customer Support if you still can’t access your account.
Resetting Your Password
If you’ve forgotten your Ticketmaster account password, you can easily reset it to regain access. Follow these steps:
- Go to ticketmaster.com and click “Log In.”
- Click “Forgot Password?” below the password field.
- Enter the email address on your Ticketmaster account and click “Send Reset Link.”
- Check your email inbox for a message from Ticketmaster.
- Click the reset password link in the email. This will open a page to create a new password.
- Enter your new desired password and click “Reset Password.”
Your Ticketmaster password has now been reset. Try logging into your account with your new password.
Tips for Creating a Strong Password
When resetting your Ticketmaster password, make sure your new password is strong:
- Use at least 8 characters with a mix of letters, numbers and symbols.
- Avoid using personal information like your name or birthday.
- Don’t use common words or phrases.
- Don’t reuse passwords across multiple accounts.
- Consider using a password manager to generate and store secure passwords.
Using a strong, unique password prevents unauthorized access to your Ticketmaster account.
Verifying Your Account
If Ticketmaster doesn’t recognize your device or you’ve reset your password recently, you may need to verify your account before you can login. Here’s what to do:
- Attempt to login to your Ticketmaster account as usual.
- If prompted for verification, choose to verify via email or text message.
- A verification code will be sent to you via your selected method.
- Enter the code on the verification screen and click submit.
- You’ll then be logged into your Ticketmaster account.
Account verification adds an extra layer of security to protect you from unauthorized access. It ensures that you, the account owner, are the one attempting to login.
Contacting Customer Support
If you still can’t login after trying the tips above, you’ll need to contact Ticketmaster Customer Support. Here are some ways to get help:
- Online Help Form – Fill this out and specify “Can’t login to my account” as your issue. A support agent will contact you.
- Live Chat – Chat with an agent in real-time on Ticketmaster’s website during business hours.
- Call – Contact Ticketmaster support by phone at (800) 653-8000.
- Social Media – Send a direct message on Facebook or Twitter to @Ticketmaster.
When contacting support, provide as many account details as possible such as your email address, phone number, and order history. Support agents can use this info to verify your identity and assist with account access.
Ticketmaster takes account security and privacy very seriously. Their team will work diligently to recover access to your account while keeping your personal information safe.
Creating a New Ticketmaster Account
If you’re unable to recover access to your existing Ticketmaster account, you may need to create a brand new account. Here’s how:
- Go to ticketmaster.com and click “Sign Up.”
- Enter your email address and click “Next.”
- Fill in your personal details like name, address, phone number, etc.
- Create a secure password following password best practices.
Your new Ticketmaster account will now be created. Just be sure to bookmark your login details so you don’t lose access again. You’ll then be able to use your new account to make ticket purchases, view upcoming events and more.
Reclaiming Your Purchase History
If you lose access to an old Ticketmaster account, any previous ticket purchases and order history will not carry over automatically to your new account.
However, you can contact Ticketmaster Customer Support to have your purchase history from the old account merged into the new one. Provide details like your old account email, order numbers, event details, and payment info used.
With proof of purchase ownership, Ticketmaster can consolidate your order histories into one new unified account. This allows you to maintain a complete purchase record even if you lost access to your old account.
Preventing Future Account Lockouts
To avoid losing access to your Ticketmaster account again in the future, here are some tips:
- Use a strong unique password and update it regularly.
- Add extra login security like two-factor authentication.
- Be wary of phishing emails asking you to login and reset your password.
- Keep your account info current with your latest email and mobile number.
- Frequently check your Ticketmaster account for any unauthorized activity.
Practicing good account security habits will reduce the likelihood of becoming locked out of your Ticketmaster account. Your tickets and personal information will stay protected.
Linking Other Accounts to Your Ticketmaster Profile
To streamline your Ticketmaster experience, you can link additional accounts to your Ticketmaster profile like:
- Social Media – Linking your Facebook or Twitter account allows easy social sharing of events.
- Music Accounts – Connect your Spotify, Pandora or iHeartRadio to receive artist presale access.
- Sports Accounts – Link team fan club accounts to get access to special team presales.
- Venues/Theaters – Connect accounts from your favorite local venues to receive presale code offers.
To link accounts, login to your Ticketmaster account, go to settings and select “Connected Accounts.” Tap the platforms you wish to connect and follow the prompts.
Connecting complementary accounts to your Ticketmaster profile maximizes perks and convenience.
Using Your Ticketmaster Account to Its Fullest
Now that you know how to successfully access and manage your Ticketmaster account, here are some additional tips for using it to its maximum potential:
- Check order status and tracking info for upcoming ticket deliveries.
- Store multiple payment methods like credit cards or PayPal for easy checkout.
- Save your favorite venues, artists, and teams to get event alerts.
- Take advantage of member-only presales and special offers.
- Store eTickets directly in your account for convenient access.
- Add guests to share tickets with friends and family.
- Revisit order history to access receipts, invoices, and other event details.
Optimizing your use of Ticketmaster’s features and tools provides the best ticketing experience. You’ll never miss an event and purchasing tickets is a breeze.
A Ticketmaster account unlocks convenient ticket management and purchasing. If you get locked out, just follow the account recovery steps outlined above. With a few easy clicks, you’ll be back in your account accessing tickets and events in no time. Use your Ticketmaster profile to its fullest to enjoy a streamlined event-going experience.