If you are having trouble signing into the Ticketmaster app, don’t worry – this is a common issue that can often be easily resolved. Here are some troubleshooting tips to try:
Make sure you have an internet connection
The most obvious reason you may not be able to sign in is if you don’t have an internet connection. Make sure your wi-fi is turned on and connected or that your mobile data is enabled.
Check your credentials
Double check that you are entering the correct email address and password associated with your Ticketmaster account. It’s easy to accidentally type the wrong thing, so review your credentials carefully.
Reset your password
If you can’t remember your password or think it may be incorrect, use the “Forgot Password” option to reset it. You’ll be able to create a new password that you can then use to sign in.
Make sure you are updated to the latest version of the app
An outdated version of the app could cause sign in issues. Go to your device’s app store and check for any available updates to download the latest Ticketmaster app version.
Reinstall the app
If all else fails, uninstalling and reinstalling the Ticketmaster app can often resolve persistent sign in problems. Just be sure to back up any data or tickets you want to keep first.
Clear the app cache and data
Over time, cached data and account info can get corrupted and prevent you from signing in. Go into your device’s app settings and clear out the cache and data for the Ticketmaster app.
Contact Ticketmaster Support
If you still can’t get signed in after trying the above steps, reach out to Ticketmaster’s customer support team. They can further troubleshoot your issue and may be able to reset your account if needed.
Sign in on the Ticketmaster website
As a workaround, try signing into your Ticketmaster account through a web browser instead of the app. If you can successfully sign in online, the issue is isolated to the app.
Check if Ticketmaster is having login issues
There may be a temporary outage or server problem affecting Ticketmaster logins. Check Ticketmaster’s social media pages or help site for any notices about known login issues.
Update your device’s operating system
Using the latest OS version can fix app glitches and bugs. Go to your device settings to check for system updates you can install for your Android or iOS device.
Restart your device
A simple device restart can clear out any memory issues or glitches causing problems with signing into the app. Power your device off completely and then turn it back on.
Check app permissions
The Ticketmaster app needs certain permissions to function properly. Make sure the app has access to your device’s camera, contacts, location services, etc if needed.
Use a different device
See if you can sign in to the Ticketmaster app properly on another smartphone or tablet. This can determine if the issue is isolated to a particular device.
Make sure your account is verified
Ticketmaster may require you to have a verified account for app access. Check your account settings online to see if there is a verification pending or required.
Can’t reset your password?
If you can’t get the password reset emails from Ticketmaster, check your spam folder. Otherwise, you may need to contact their support team for help accessing your account.
Remove device restrictions
If you have restrictions like parental controls on your device, they may block access to the Ticketmaster app. Remove any limitations that could prevent app logins.
Free up device storage space
Limited storage space on your device can sometimes disrupt app functionality. Delete unneeded files, photos, or apps to free up storage room.
Still can’t sign in? Contact Ticketmaster
If you still can’t get signed into the Ticketmaster app after trying all troubleshooting tips, get help directly from their support team via phone, email, chat, or social media. They can look into your specific account issue and resolve it or escalate it if needed.