If you are having trouble creating a Ticketmaster account, don’t worry – you are not alone. Many people struggle to set up an account for the first time. The good news is that in most cases, the issues can be easily resolved if you know what to look out for.
Here are some of the most common reasons why you may be unable to create a Ticketmaster account, along with solutions:
1. You are using an email that is already registered
One of the most common reasons for not being able to create a Ticketmaster account is trying to sign up with an email address that is already associated with an existing account. Ticketmaster will not allow you to create multiple accounts using the same email.
Before attempting to create a new account, first try to log in with your email and password for any existing accounts you may have. If you cannot remember your login details, use the “Forgot Password” option to reset it.
If you are certain this is your first time signing up, double check that you have not used this email before on Ticketmaster, for example to purchase tickets as a guest. If the email is already taken, you will need to use a different address to create your account.
2. Your password does not meet security requirements
Ticketmaster requires passwords for new accounts to meet certain security criteria, such as containing a minimum number of characters, or a mix of upper and lowercase letters. If your chosen password is too simple or common, you will get an error when trying to create your account.
To avoid issues, choose a password that is longer than 8 characters, avoids common words or number sequences, and uses a mix of letters, numbers and symbols. Avoid reusing passwords you have on other sites.
If your password is rejected, keep trying new ones until you find one that meets Ticketmaster’s security standards. Having a stronger password will help keep your account more secure.
3. Your account is immediately suspended
In some cases, people report that their brand new Ticketmaster account gets suspended as soon as they finish setting it up. This frustrating problem is usually caused by your IP address being linked to suspicious activity from a previous account.
Ticketmaster has automated systems that monitor and flag IP addresses associated with practices like bulk ticket purchases. If your current IP has been flagged, any new accounts may be automatically suspended regardless of who is creating it.
To resolve, try creating your account using a different internet connection or on your mobile data. You can also contact Ticketmaster customer support and explain the situation to request they review your suspended account.
4. You entered your details incorrectly
With all the fields to fill in when registering an account, it is easy to make a mistake entering your information. Something as simple as a typo in your email address or phone number can prevent account creation.
Double check that all the details you entered are correct before resubmitting. Pay particular attention to your email address – if this is wrong, you will not receive the verification message from Ticketmaster to activate your account.
If you have tried several times with the same details, try clearing your browser cookies, using a different device, or setting up your account through the Ticketmaster app instead.
5. Your credit card details were declined
To help prevent fake accounts, Ticketmaster requires entering valid credit card information when you first create your account, even though your card will not be charged.
If the card details you entered are incorrect or outdated, or your provider declines the authorization request, your account will fail to setup. Common reasons include insufficient funds, expired cards, wrong security codes, etc.
Try creating your account again with an alternate credit or debit card, ensuring all the details are valid. You can update or remove this card from your account after creation. If your payment continues getting declined, contact your bank to resolve.
6. You did not validate your email address
Once you submit your account registration, Ticketmaster sends an activation link to the email you provided. You must click this link to verify the address is correct before your account is fully set up.
Check your inbox (and spam folder) for this email from Ticketmaster immediately after registering. The link usually expires after 24 hours if not used. If you no longer have the email, try creating your account again making sure to validate it straight away.
7. Your account was flagged for duplicate information
To crack down on mass ticket scalping through fake accounts, Ticketmaster screens for multiple accounts being created with identical or similar information. If your account matches too closely with another recently created one, you may be suspected of fraud.
Avoid duplicating details like names, addresses, phone numbers etc. when creating your account. If you believe your account was incorrectly flagged, contact Ticketmaster support to review your case and verify you are setting up a legitimate single account.
8. You are using unsupported characters in your details
Ticketmaster’s account registration form only accepts standard English alphabet letters, numbers and limited punctuation in fields like your name, address, email etc. Attempting to enter unsupported characters can cause account creation issues.
If you are copying and pasting any information from somewhere else, double check there are no odd characters, symbols or emojis that were carried over. Stick to manually typing out all your details with a standard English keyboard.
9. Your account sign up session timed out
It can sometimes take awhile to fill in all fields when setting up a Ticketmaster account. If you take too long, the registration page may time out, clearing all the information you entered.
Try to have all your account details handy before you start so you can set it up quickly from start to finish. If you need to pause, consider writing the details down first in a notepad so you can easily resume.
Also check if Ticketmaster has an option to extend the timeout period for account creation. Deleting browser cookies can also reset the timer in some cases.
10. You already have an account through a linked third-party service
If you previously signed into Ticketmaster using your Facebook, Google, or Apple account, this may have automatically created a connected Ticketmaster account.
Try signing in through those platforms again first. Alternatively, use the password recovery option providing the third party service email address to link your existing account.
Make sure to review all linked accounts before attempting to create a new Ticketmaster account to avoid duplicates.
11. Ticketmaster is experiencing technical issues
In rare cases, server outages or glitches on Ticketmaster’s side may prevent the account creation process from completing successfully.
Check for any service status notifications on their website or social media feeds. Trying again later once any technical problems are resolved can often fix new account registration difficulties in this situation.
12. Your account was incorrectly flagged for bot detection
Ticketmaster utilizes bot detection measures that analyze account creation behavior to prevent scalper ticket bots. Sometimes real users get incorrectly flagged, stopping account setup.
Possible triggers include using auto-fill browser features, creating multiple accounts in quick succession, VPN/proxy usage, or other suspicious signals. To avoid false positives, create your account manually without shortcuts.
If you believe your account was incorrectly flagged as a bot, contact Ticketmaster support. After verifying you are human, they can whitelist your account details.
13. Your location or IP address is restricted
Ticketmaster enforces certain country and regional restrictions, which may block account creation depending on your physical or IP location when you sign up.
Using a VPN or proxy to mask your real location can also trigger blocks if it does not match your account details. Make sure you are signing up with your true location and IP address.
If you are traveling or recently moved, explain the discrepancy to Ticketmaster support to get your valid account unblocked.
14. Your web browser is incompatible
Ticketmaster’s account registration process may not work properly on certain outdated or less common web browsers. Being unable to create an account could indicate your browser is no longer supported.
Try switching to a more modern browser like Chrome, Firefox, Safari or Edge and setting up your account again. If it works, your original browser is likely causing the issues.
Check Ticketmaster’s website for a list of recommended browsers. Installing the latest browser updates can also resolve uncovered compatibility bugs.
15. Your internet connectivity is unstable
An unreliable internet connection can cut out at key moments during Ticketmaster’s multi-step account creation process, preventing it from completing.
Make sure you are using a strong wifi or wired network. Avoid public hotspots. Close unnecessary apps hogging bandwidth in the background. Disable VPNs or proxies temporarily if they are affecting connectivity.
Strong and stable internet improves your chances of successfully setting up a Ticketmaster account without interruptions.