If you are having issues logging into the Ticketmaster app on your iPhone, don’t worry – there are a few troubleshooting steps you can try to resolve the problem. The most common reasons the Ticketmaster app won’t log in on an iPhone include an incorrect password, an outdated app version, disabled cookies, or a configuration issue with your Apple ID. Carefully go through the login troubleshooting steps below to get the Ticketmaster app working again.
Confirm You Are Using the Correct Password
The most obvious reason the Ticketmaster app fails to log in is that you are using an incorrect password. Go to the Ticketmaster website and try logging in there – if your password works on the website but not the app, you know the password is not the issue.
If you cannot remember your Ticketmaster account password, use the “Forgot Password” link on the Ticketmaster website or app login screen. This will initiate a password reset that allows you to create a new password. Once reset, try logging into the app again with your new password.
Update to the Latest Version of the App
An outdated version of the Ticketmaster app can sometimes cause login problems. Open the App Store on your iPhone and check if there are any available updates for the Ticketmaster app. The current version as of September 2023 is version 3.16.0.
Tap the “Update” button next to the Ticketmaster app listing to download the latest version. Once updated, open the app and try logging in again.
Enable Cookies in Your iPhone Browser
The Ticketmaster app login process involves background communication with Ticketmaster websites. If your iPhone browser has cookies disabled, this can interfere with the Ticketmaster app’s ability to authenticate your login credentials.
To enable cookies on your iPhone’s browser, go to Settings > Safari > toggle on “Allow Cookies”. Now cookies will be allowed when you use Safari or other apps that utilize the built-in browser engine like Ticketmaster.
Check Your Apple ID and iCloud Settings
Issues with your Apple ID configuration can also prevent successful logins to apps like Ticketmaster. Check that your Apple ID itself works by logging into your iPhone and opening the App Store.
Also go to Settings > [Your Name] > iCloud and ensure you are signed in with the proper Apple ID here. Toggle iCloud Drive on if disabled. Finally, go to Settings > Password & Accounts > Add Account to add your Apple ID email address if it is not already there.
Force Quit and Retry Opening the App
A simple force quit and restart of the Ticketmaster app can clear out any temporary glitches that may be preventing login. To force quit on an iPhone 8 or earlier, double click the home button and swipe up on the Ticketmaster app preview.
On newer iPhones without a home button, swipe up from the bottom of the screen and hold until the app switcher appears. Then swipe up on the Ticketmaster app preview to force quit it. Now try launching Ticketmaster again and logging in.
Restart Your iPhone
If force quitting the app did not work, try restarting your iPhone. Hold down the side or top button until the power off slider appears. Drag the slider to turn off your phone. After 30 seconds, press the side or top button again to boot your iPhone back up.
Once restarted, open the Ticketmaster app and attempt to log in again. The restart clears out system memory and kills any stuck processes that could be interfering with the login process.
Reinstall the Ticketmaster App
An issue with the Ticketmaster app installation itself may be preventing logins. Try deleting and reinstalling the app to see if that resolves the login problems.
To delete the app, hold down on the Ticketmaster icon until the icons start wiggling. Tap the X icon above the Ticketmaster app to delete it. Then go back to the App Store, search for Ticketmaster, and reinstall the app.
Upon opening the freshly installed app, input your login credentials again. This gives you a clean app install to test with.
Clear App Data and Cache
Clearing out any corrupted app data and cache files could allow successful logins if they were being blocked before. To clear Ticketmaster app data on iPhone, go to Settings > General > iPhone Storage.
Tap on Ticketmaster in the list of apps, then tap “Offload App” to delete the app data while keeping the Ticketmaster app itself installed. Then launch Ticketmaster again and attempt login.
Use Touch ID or Face ID
If your iPhone has Touch ID or Face ID enabled, you can use your fingerprint or face to log into the Ticketmaster app as an alternative to typing your password.
To set up biometric login, open the Ticketmaster app, tap “Log In”, then “User Name/Password”, scroll down and toggle on Touch ID or Face ID, and follow the prompts to register your fingerprint or face.
Going forward you can simply touch the sensor or show your face to log in. If that fails, revert to manually entering your password as a backup.
Contact Ticketmaster Support
If you still cannot get logged into the Ticketmaster app after trying all troubleshooting steps, you will need to contact their customer support team. Call +1 800-653-8000 or initiate a chat session on their website for further login troubleshooting assistance.
Be ready to provide your account details and explain the specific iPhone and Ticketmaster app version you are using. Support can investigate for any account-specific or app issues that may require resolving on their end.
Log In on Another Device
To confirm whether the login issue is isolated to just your iPhone, attempt to log into your Ticketmaster account on another device like a computer web browser or an Android phone.
If your credentials allow login elsewhere, then something on your specific iPhone is the culprit. If logins fail everywhere, then your account credentials or status are likely the problem.
Use what you learn from testing another device to better narrow down what is causing the failed iPhone logins and continue troubleshooting from there.
Reset iPhone Network Settings
Resetting your iPhone’s network settings to default could resolve software issues causing login problems. Go to Settings > General > Reset > Reset Network Settings. This preserves your data but resets WiFi networks and other connectivity services.
Once reset, try logging into Ticketmaster again. Resetting network settings can clear out any problematic network configuration that was interfering with the Ticketmaster app.
Check Ticketmaster System Status
Before spending too much time troubleshooting, check if Ticketmaster is experiencing an outage or service disruption. Visit their system status page at https://www.ticketmaster.com/h/system-status.htm to see any reported issues.
If services are degraded or offline, you may not be able to log in until it is resolved. Check back regularly until systems are operational again before retrying your iPhone login.
Update Your iPhone Software
Having your iPhone on an outdated version of iOS can also contribute to Ticketmaster app login problems. Go to Settings > General > Software Update and install any available updates.
Major iOS updates in particular can sometimes fix bugs and compatibility issues with third party apps like Ticketmaster. Keeping your system fully updated gives you the best chance of app login success.
So in summary, if you can’t login to the Ticketmaster app on your iPhone, first double check your password, update the app itself, and make sure cookies are enabled. Also check your Apple ID settings, restart your phone, reinstall the app, or contact Ticketmaster support if still unable to get logged in. With some diligent troubleshooting, you should be able to get the Ticketmaster app working properly again.