If you’re having trouble accessing or running Ticketmaster’s javascript on their website, here are some common issues and solutions to try:
1. Make sure javascript is enabled
Ticketmaster relies heavily on javascript to run many features on their site. If javascript is disabled in your browser, many parts of the site will not function properly.
To enable javascript:
- In Chrome, go to Settings > Advanced > Content settings > JavaScript and make sure it is allowed.
- In Firefox, go to Options > Privacy & Security > Permissions > Enable JavaScript.
- In Safari, go to Preferences > Security and make sure “Enable JavaScript” is checked.
- In Internet Explorer, go to Internet Options > Security and make sure the security level allows active scripting.
Enabling javascript should allow Ticketmaster’s scripts to run properly.
2. Allow cookies
Ticketmaster uses cookies to store session data, user preferences and more. If cookies are disabled, it can prevent their javascript from working.
To allow cookies:
- In Chrome, go to Settings > Privacy and security > Cookies and site data and make sure it is enabled.
- In Firefox, go to Options > Privacy & Security > Cookies and Site Data and check “Accept cookies from sites”.
- In Safari, go to Preferences > Privacy and enable “Allow websites to use cookies”.
- In Internet Explorer, go to Internet Options > Privacy and adjust the slider to allow cookies.
With cookies enabled, Ticketmaster’s javascript should be able to run and set the cookies it needs.
3. Allow pop-ups
Some Ticketmaster features and purchase flows open new browser windows or tabs. If your browser blocks pop-ups, this can interfere with the javascript.
To allow pop-ups:
- In Chrome, go to Settings > Privacy and security > Site settings > Pop-ups and redirects and allow sites to send pop-ups and use redirects.
- In Firefox, go to Options > Privacy & Security > Permissions > Block pop-up windows and disable the setting.
- In Safari, go to Preferences > Websites and enable “Allow websites to open windows and tabs automatically”.
- In Internet Explorer, go to Internet Options > Privacy and uncheck “Turn on Pop-up Blocker”.
With pop-ups allowed, Ticketmaster can open new windows without being blocked.
4. Clear browser cache
Outdated cached files or corrupted data in your browser can sometimes interfere with scripts running properly. Clearing the cache gives you a clean slate.
To clear the cache:
- In Chrome, go to Settings > Privacy and security > Clear browsing data and clear the cached images and files.
- In Firefox, go to Options > Privacy & Security > Cookies and Site Data > Clear Data and clear the cache.
- In Safari, go to Preferences > Privacy and click “Manage Website Data” to clear cached files and data.
- In Internet Explorer, go to Internet Options > General > Browsing History > Delete and select Temporary Internet Files.
After clearing the cache, reload Ticketmaster and their javascript should load fresh.
5. Update your browser
Using an outdated browser version can prevent scripts and webpages from running optimally. Make sure your browser is updated to the latest version.
To update your browser:
- Chrome and Firefox will auto-update to the latest version, just restart them.
- In Safari, go to Updates in the menu bar to check for updates.
- In Internet Explorer, go to Help > Check for Updates to update.
With an updated browser, you can access the latest security, performance and compatibility improvements needed to run Ticketmaster.
6. Try a different browser
If you’ve tried the above steps in your current browser but still can’t get Ticketmaster’s javascript working, try accessing Ticketmaster in a different browser like Chrome, Firefox or Edge.
Sometimes browser extensions, configurations or corrupt profiles in a particular browser installation can interfere with scripts running properly. Switching to a fresh browser profile can isolate the issue.
If Ticketmaster works in another browser, you can import bookmarks and settings into that browser for a permanent switch if needed.
7. Disable browser extensions
Browser extensions like ad blockers, privacy enhancers, script blockers and more can sometimes block or alter javascript from running properly on websites.
Try temporarily disabling all extensions and reload Ticketmaster to see if that resolves the javascript issues.
To disable extensions:
- In Chrome, go to the extensions menu and toggle off any extensions.
- In Firefox, go to Add-ons and Extensions and disable all extensions.
- In Safari, go to Preferences > Extensions and uncheck enabled extensions.
- In Internet Explorer, go to Manage Add-ons and disable Toolbars and Extensions.
If the javascript works properly with extensions disabled, enable them one at a time until you find the problematic extension.
8. Try in incognito/private mode
Incognito or private browsing modes load pages in a fresh, cookie-less environment. This can isolate browser-related problems.
To try Ticketmaster in incognito mode:
- In Chrome, open an Incognito window and go to Ticketmaster.
- In Firefox, go to File > New Private Window and access Ticketmaster there.
- In Safari, enable Private Browsing and reload Ticketmaster.
- In IE, open InPrivate Browsing and browse Ticketmaster.
If the javascript works in incognito mode, an extension or regular browser setting is likely causing the issues.
9. Reset browser settings
For browsers like Chrome and Firefox, resetting to factory default settings can fix stubborn javascript issues.
This will remove all extensions, clear caches, reset security levels, and revert browser configurations back to default.
To reset browser settings:
- In Chrome, go to Settings > Advanced > Reset settings to their original defaults.
- In Firefox, go to Help > Troubleshooting Information > Refresh Firefox.
After resetting the browser, test Ticketmaster again. If the javascript works properly, you can tweak settings and reinstall extensions gradually.
10. Contact Ticketmaster Support
If you still cannot access Ticketmaster’s javascript after trying these troubleshooting steps, reach out to their customer support for assistance.
You can contact them via:
- Online support form at https://www.ticketmaster.com/contactus
- By phone at +1 800 653 8000 (US) or your local number
- Direct message on Twitter @Ticketmaster
Explain your browser, settings, and the troubleshooting steps you’ve tried. They may be able to provide specialized support or identify an incompatibility issue.
With Ticketmaster’s help, you should be able to get their site javascript running properly so you can access all features and make event purchases seamlessly.