If you are trying to access your Ticketmaster account but keep getting an error message that auth.ticketmaster.com is not loading, there are a few things you can try to resolve the issue. This guide will walk you through the most common reasons for this error and provide steps to get auth.ticketmaster.com loading properly again.
Check your internet connection
The most obvious cause of any website not loading is an interrupted internet connection. Check that your wifi or ethernet cable is properly connected. Try disconnecting and reconnecting your wifi, rebooting your router, or switching to a different network connection. Using your mobile data on your phone instead of wifi is also a quick way to test if the issue is your local network.
Problems with your particular network hardware like a faulty modem or router settings misconfiguration can also prevent websites from loading. Try connecting another device to the same network – if the website loads on another phone or laptop but not your original device, that points to a local network issue rather than a Ticketmaster specific problem.
Clear your browser cache
Over time, your browser cache can get overloaded with old data and cause sites to not load properly. Clearing it out gives websites a fresh start and often fixes page loading issues. Here are the steps for the major browsers:
Chrome:
- Click the 3 vertical dots in the top right corner
- Go to More Tools > Clear Browsing Data
- Select Browsing History, Cookies and other site data, Cached images and files
- Click Clear Data
Firefox:
- Click the 3 horizontal lines in the top right corner
- Go to Options > Privacy & Security
- Under Cookies and Site Data click Clear Data
- Select Cookies and Site Data and Cached Web Content
- Click Clear
Safari:
- Click Safari in the top left corner
- Select Clear History and Website Data
- Choose the time range to clear and click Clear History and Data
Try incognito/private browsing
Incognito or private browsing modes load pages in a fresh, isolated environment without using any cached data. If auth.ticketmaster.com loads normally in incognito but not regular browsing, that’s a sign of a browser issue rather than site outage.
To enable incognito mode:
Chrome: Click the 3 dot icon > New Incognito Window
Firefox: Click the 3 line icon > New Private Window
Safari: File > New Private Window
Update your browser
Using an outdated browser can lead to compatibility issues and glitches on websites. Browser developers are constantly adding new features and security updates, while websites adopt the latest web technologies. Over time, these differences can accumulate and prevent sites from interacting properly with old browser versions.
Make sure you are running the latest version of your browser. Here are the update mechanisms for each:
Chrome: Click the 3 dot icon > Help > About Google Chrome. Chrome will automatically update itself when new versions are released.
Firefox: Click the 3 line icon > Help > About Firefox. Firefox will detect and prompt you to install new updates.
Safari: Click Safari in the menu bar > Preferences > Software Update. Safari updates are handled through the Mac App Store.
Try a different browser
As a quick troubleshooting step, attempt loading auth.ticketmaster.com in alternate browsers. If it works normally in one browser but not another, the issue is isolated to your browser configuration.
For example, if auth.ticketmaster.com fails to load in Chrome but works in Firefox, resetting Chrome’s settings or performing browser-specific troubleshooting steps would be indicated rather than a general network or Ticketmaster problem.
Reset browser settings
Resetting your browser to default settings clears out any problematic customizations that could be preventing sites from loading properly. Here are the steps for each browser:
Chrome:
- Click the 3 vertical dots in the top right corner
- Select Settings
- At the bottom, click Restore settings to their original defaults
Firefox:
- Click the 3 horizontal lines in the top right corner
- Select Troubleshooting Information
- Click Refresh Firefox
Safari:
- Click Safari in the menu bar
- Select Preferences
- Go to the Advanced tab and check Show Develop menu in menu bar
- From the Develop menu, select Empty Caches
Disable browser extensions
Browser extensions can sometimes interfere with page loading or cause conflicts. Try disabling all extensions and testing if auth.ticketmaster.com loads normally.
To disable extensions:
Chrome: Click the 3 dot icon > More tools > Extensions. Turn off individual extensions or toggle off the slider at the top to disable all.
Firefox: Click the 3 line icon > Add-ons. Uncheck any active extensions.
Safari: Click Safari in the menu bar > Preferences > Extensions. Uncheck enabled extensions.
If auth.ticketmaster.com works after disabling extensions, turn them back on one-by-one to identify any problematic addons.
Clear site data
If auth.ticketmaster.com is still not loading, try clearing out any saved site data from Ticketmaster. This removes browser cookies, cache, and other locally stored components that could be outdated or corrupted.
Chrome:
- Click the 3 vertical dots in the top right corner
- Go to More Tools > Clear browsing data
- Select only Cookies and other site data and Cached images and files
- Enter ticketmaster.com in the text box
- Click Clear data
Firefox:
- Click the 3 horizontal lines in the top right corner
- Go to Options > Privacy & Security
- Scroll down to Cookies and Site Data
- Search for ticketmaster.com and click Remove Selected
Safari:
- Click Safari in the menu bar > Preferences > Privacy
- Under Manage Website Data, click Remove All for ticketmaster.com
Contact Ticketmaster support
If you’ve tried all the browser troubleshooting steps but auth.ticketmaster.com is still not loading, the issue may be on Ticketmaster’s side. Check their system status page to see if there are any reported outages. You can also try calling 1-800-653-8000 or contacting their online support to see if they have identified server problems on their end.
Wait and try again later
Sporadic temporary outages can affect any website. The Ticketmaster servers may be down for maintenance or experiencing intermittent technical difficulties. If auth.ticketmaster.com is not loading even after trying all troubleshooting steps, waiting an hour or two and testing again may end up resolving the problem.
Hopefully this guide has provided some useful troubleshooting tips to get auth.ticketmaster.com loading properly again. Common browser and connection issues can often be fixed with simple steps like clearing cache, switching networks, or updating software. But don’t hesitate to reach out to their support team if problems persist on Ticketmaster’s side.