Having issues getting the Ticketmaster app to open on your phone can be incredibly frustrating, especially when you’re trying to access tickets you’ve already purchased. There are a few common reasons why the Ticketmaster app may not be opening properly and some troubleshooting steps you can try to get it working again.
App Crashes or Freezes
One of the most common reasons an app doesn’t open is because it crashes or freezes before fully loading. If you tap on the Ticketmaster app icon and the app immediately crashes or freezes before displaying any content, there are a few things you can try:
- Force quit the app – On iPhone, double tap the home button and swipe up on the Ticketmaster preview to force quit it. On Android, open the app switcher and swipe the Ticketmaster app preview to force stop.
- Restart your phone – Completely powering down and restarting your phone can help clear out any glitches.
- Update the app – Make sure you have the latest version of the Ticketmaster app installed. Open the App Store/Google Play Store and check for any available updates.
- Reinstall the app – Uninstalling and reinstalling the app can fix corrupt files or caching issues that may be causing crashes on load.
- Free up storage space – Lack of available storage on your phone can sometimes cause apps to crash. Try deleting unused apps and files to free up space.
If you’ve tried force quitting, updating, reinstalling and freeing up space but the Ticketmaster app still crashes immediately on launch, try reaching out to their customer support for further troubleshooting.
App Gets Stuck Loading
Another common problem is the Ticketmaster app gets stuck trying to load, either staying on a blank loading screen or getting stuck on the launch splash page. Some things to try in this case:
- Force quit and relaunch – As before, fully force quit out of the app and try relaunching.
- Turn on Airplane Mode – Toggle on Airplane Mode for 30 seconds before turning it back off. This will disconnect and reconnect you to the network.
- Check network connection – Make sure you have a stable WiFi or mobile data connection. Try loading the app on a different network if available.
- Clear the app cache – In your phone settings, find and clear the cache and data for the Ticketmaster app. This deletes temporary files that may be causing issues.
- Uninstall updates – In the Play Store/App Store, go to the Ticketmaster app listing and select uninstall updates to revert to the original version. Then update again.
If the app constantly gets stuck trying to load content or pages, the above steps of resetting network connections, clearing cached data, or uninstalling updates can typically resolve it.
App Immediately Closes
Some users report the Ticketmaster app immediately closes after being launched, sometimes only displaying the launch screen for a second before exiting. This can point to a few possible issues:
- Outdated device OS – Make sure your phone is updated to the latest iOS or Android version compatible with the app.
- Phone lacks memory/RAM – The app may close if your phone lacks the memory and RAM needed to run it. Close all other apps to free up resources.
- Reinstall the app – A clean install of the latest app version can resolve unexpected closing issues.
- Incompatible device – Though rare, sometimes an app may be incompatible with certain devices and immediately close on launch. Check the app store listing for compatibility.
If reinstalling and closing background apps doesn’t prevent the immediate closing, your phone may lack the specifications needed to properly run the app.
App Asks You to Log In Again
A common frustration is when an app suddenly logs you out and asks you to sign in again every time you open it. With the Ticketmaster app, this can happen for a few reasons:
- Token/login expired – Your login session or access token may have expired, requiring you to sign in again.
- Cleared app data – If you recently cleared the app cache and data, this can sign you out and remove login information.
- Update reset settings – Sometimes an app update may incorrectly reset stored login credentials.
- New sign-in required – Ticketmaster may periodically require all users to log in again for security purposes.
Logging in again typically resolves this as it generates a new valid session and token. You may need to re-enter any saved payment information as well when resigning in.
App Displays “GPS Signal Not Found”
If you receive a “GPS signal not found” error when trying to open Ticketmaster, this indicates the app requires access to your phone’s GPS or location services in order to function properly. To resolve this:
- Enable location permissions – In your phone settings, make sure location access is enabled for the Ticketmaster app.
- Enable location services – Make sure your overall device location services are turned on via the settings.
- Check GPS connectivity – Ensure your phone can properly connect to GPS satellites via your current location.
Granting the required location permissions and enabling GPS should resolve the signal not found error so the app can open correctly.
App Asks for Missing Permissions
If the Ticketmaster app requests access to things like your contacts, photos, or microphone when launched, this indicates it needs these device permissions granted in order to open and function correctly:
- Grant requested permissions – In your phone settings, grant access to any permissions the app requests.
- Update permissions – Install any Ticketmaster app updates, which may include new permission requests.
- Reinstall app – Uninstall and reinstall the app to be prompted again for any required permissions.
Properly granting the permissions requested when you launch the app should allow it to open and run without further issues.
App Quickly Minimizes Back to Home Screen
In come cases, users report the Ticketmaster app will open briefly before automatically minimizing itself and returning back to the iPhone or Android home screen. Some potential causes include:
- Phone gestures – You may have accidentally performed a gesture like swiping up from screen bottom to minimize the app.
- App or OS bug – An app or operating system bug could cause the app to automatically close itself in the background.
- Jailbroken device – Jailbreaking can sometimes cause strange app behaviors like automatically minimizing themselves.
If this happens consistently and you’re not minimizing it via phone gestures, try uninstalling and reinstalling the app, updating your device OS, removing any unauthorized device modifications, and contacting developer support if needed.
App Opens But Displays Blank Screen
In some cases the Ticketmaster app may launch successfully but then only display a blank white, black, or gray screen:
- Close and restart – Force close the app and restart your device to clear any glitches.
- Check for updates – Install any pending app or iOS/Android OS updates.
- Reinstall the app – Delete and reinstall the app to resolve potential corrupted files.
- Reset device – On some phones, you may need to factory reset to resolve persistent app issues like blank screens.
If all else fails, contact Ticketmaster support to see if they have additional troubleshooting tips or can identify any problems on their end. A blank loading screen typically points to an underlying software or connectivity issue.
App Opens But Doesn’t Display Content
Instead of a blank screen, sometimes the Ticketmaster app will launch but won’t fully display its content. You may just see a loading indicator that never completes or goes away.
- Check network connection – Make sure you have an active internet connection on WiFi or mobile data.
- Change network – Switch to a different WiFi network or toggle Airplane mode to reconnect.
- Clear app cache and data – Wipe cached and temporary content that could be preventing loading.
- Check server status – The Ticketmaster servers could be down for maintenance or experiencing an outage.
Network connectivity issues, temporary files, or server problems can all prevent the Ticketmaster app from retrieving and displaying content once launched. Following the steps above usually resolves these types of problems.
App Will Not Move Past Splash Screen
Another variation is when the Ticketmaster app icon opens up but just gets stuck on the launch splash screen and won’t proceed past it no matter how long you wait.
- Force quit app – Fully force quit out of the app via your device’s app switcher/manager.
- Restart device – Reboot your device in case the OS is in a glitched state.
- Check OS version – Make sure your device OS is supported by the app.
- Toggle Airplane Mode – Turn Airplane Mode on, wait 30 seconds, then turn it back off.
- Delete and reinstall – Uninstalling and re-downloading the app can resolve stuck splash screens.
With splash screen freezes, a network reset, device reboot, reinstall, or app update typically gets things moving again so you can fully open the app.
Conclusions
There are a variety of potential reasons why the Ticketmaster app may fail to open or get stuck when launching on your iPhone or Android device. The most common solutions involve force quitting the app, restarting your device, checking for app updates, reinstalling the app, clearing app cache/data, making sure required permissions are granted, and ensuring proper device OS and network connections.
If basic troubleshooting steps don’t get the Ticketmaster app launching and working properly again, reach out to their customer support team for additional help troubleshooting and identifying potential issues. They can check server status, look for known bugs with the app version you have installed, and walk through additional steps with you to resolve stubborn app launching and freezing issues.