If you are having issues signing into your Ticketmaster account, there are a few common reasons why this may be happening and steps you can take to resolve it. The most likely causes are that you have an incorrect password, your account is temporarily locked, or there are browser-related sign in issues. Here are the details on troubleshooting Ticketmaster sign in problems.
Incorrect Password
The most common reason for Ticketmaster sign in failures is an incorrect password. Here are some tips on dealing with password issues:
- Carefully re-type your password – One minor typo can prevent successful sign in, so go slowly and double check what you are entering.
- Try your email address instead – Some users have separate login credentials for Ticketmaster, while others can sign in with just their email address.
- Reset your password – If you’ve forgotten your password, use the “Forgot Password” link on the Ticketmaster sign in page to reset it.
- Check your account credentials – If you have multiple Ticketmaster accounts, make sure you are using the login info for the correct account.
- Update your password – If your password has expired or you’ve recently changed it, enter the new password instead of an old one.
Taking the time to carefully re-enter your username and password can fix many login issues. If you still can’t sign in, it may be time to use the password reset feature.
Account is Temporarily Locked
Ticketmaster will temporarily lock accounts if there are too many failed sign in attempts. This is done to protect accounts from potential unauthorized access. Here is what to do if your account is locked:
- Wait 15 minutes – After some failed login attempts, Ticketmaster will lock the account for 15 minutes before allowing tries again.
- Use password reset – If it has been over 15 minutes and the account is still locked, try resetting your password via email.
- Contact support – If resetting the password does not work, you may need to reach out to Ticketmaster customer service to unlock the account.
Repeated failed sign in attempts will trigger account locks more frequently, so be sure to enter your credentials slowly and accurately. Using password reset is the best way to get an account unlocked quickly.
Browser Issues
Sometimes browser settings and configurations can interfere with Ticketmaster logins. Here are some browser-related issues and fixes:
- Clear cookies/cache – Clearing your browser data can eliminate issues from corrupted cookies or cache.
- Try a different browser – Sometimes one browser has issues, while another works fine, so test an alternative.
- Check extensions/add-ons – Browser extensions or add-ons may be blocking the Ticketmaster site, so try disabling them.
- Try incognito/private mode – Incognito or private browsing prevents extensions and cookies from causing problems.
- Update your browser – An outdated browser can cause login failures, so make sure you upgrade to the latest version.
Troubleshooting your browser settings is an easy way to fix quirky login problems with Ticketmaster or any website. Start by clearing cookies and cache, trying another browser, and disabling any active extensions or add-ons that may interfere with the sign in process.
Account Verification Issues
Ticketmaster may require users to verify their account before allowing sign in. This is done for security and to prevent unauthorized access. Here are steps to take if account verification is preventing sign in:
- Check emails for verification – Ticketmaster will send an email with a verification link that must be clicked to validate your account.
- Verify on mobile app – The Ticketmaster mobile app can be used in some cases for easier account validation instead of email.
- Contact support – If emails are not being received or the mobile app won’t work, Ticketmaster customer service can help verify the account.
- Update account info – Make sure your contact information is current so verification emails get delivered properly.
Keeping your email address up to date is key for successful Ticketmaster account validation. Be on the lookout for their verification emails, and use the mobile app if email is not working correctly.
Payment Issues
Ticketmaster may block logins for accounts with overdue or unpaid balances. Some tips for clearing up payment problems:
- Pay outstanding balances – Any unpaid or overdue orders must be resolved before the account can be accessed.
- Add new payment method – Outdated or expired payment methods may need to be updated with current details.
- Verify payment info – Make sure your billing address, expiration dates, and other payment details are all correct.
- Contact support – Ticketmaster can manually review the account and payments if access is still restricted after you update info.
Having up-to-date payment methods and resolving any unpaid orders is essential for maintaining account access on Ticketmaster. Contact them directly if your login issues persist after you believe payments have been corrected.
Account Deactivation
Along with temporary locks, Ticketmaster may fully deactivate accounts in some cases. Reasons accounts could get deactivated include:
- Fraud/Abuse – Accounts involved in fraudulent purchases or ticket scalping may be deactivated.
- ToS Violations – Breaching Ticketmaster’s Terms of Service can lead to account termination.
- Inactivity – Accounts unused for very long periods of time may get deactivated.
- Personal Request – Users can request account closure if they no longer want it.
Getting an inactive account restored takes contacting Ticketmaster support. They will need to investigate why it was deactivated before deciding if it can be reactivated. Avoiding fraudulent behavior and Terms of Service violations will help prevent permanent account deactivation.
Identity Verification Failures
For enhanced security, Ticketmaster may prompt users periodically to re-verify their identity. Failure to pass these re-verification checks can block access. Here is what to do:
- Reset verification – Go through the identity verification steps again carefully to pass it.
- Update account info – Make sure names, addresses, etc. all match Ticketmaster’s records.
- Provide documentation – Additional documents like ID copies may be required for verification.
- Contact support – If repeated attempts to re-verify continue to fail, customer service can manually assist.
Staying on top of account verification requests from Ticketmaster is key to maintaining sign in access. Keep your personal details like legal name, address, and contact info updated in your profile to ensure you can pass any re-verification checks when prompted.
Using Ticketmaster via Facebook
Some Ticketmaster users connect their accounts via Facebook for simplified access. If you get login errors when trying to sign in this way, here are some troubleshooting tips:
- Reconnect Facebook account – Go to your Ticketmaster account settings and reconnect your Facebook account.
- Check Facebook app settings – Ensure the Ticketmaster app still has access permissions within your Facebook app settings.
- Verify Facebook login – Test logging directly into your Facebook account to make sure there are no separate login issues.
- Unlink Facebook – You can unlink your Facebook account from Ticketmaster in the account settings.
Using Facebook single sign-on makes accessing Ticketmaster accounts more convenient, but also introduces more potential failure points. Reconnecting accounts and verifying Facebook app permissions and login status can fix most login issues stemming from this integration.
Site Outages
Like any website, Ticketmaster is occasionally subject to downtime and outages that can prevent access. Here is what you can do if an outage seems to be blocking login:
- Check Ticketmaster status – Visit their system status page to see if any known outages are occurring.
- Try again later – If an outage was temporary, you may just need to wait a bit and attempt to login again.
- Use mobile app – The Ticketmaster mobile app sometimes still works during website outages.
- Contact support – If an outage lasts more than a few hours, touch base with their customer service team.
Waiting for website functionality to be restored is the only solution for most outages. To stay updated on any current or upcoming Ticketmaster system issues, bookmark their status page and check it when you are having trouble accessing your account.
Summary
Trouble signing in to Ticketmaster can be frustrating, but is usually easily resolved. The most common fixes include double checking your password, resetting a locked account, clearing browser data, resolving payment issues, passing account verification, reconnecting Facebook, and waiting out site outages. Carefully following the troubleshooting tips for your particular sign in scenario should get you back into your Ticketmaster account quickly.