If you’re trying to purchase tickets on Ticketmaster and receive an error code, don’t panic. There are a few common reasons why you may be seeing these error messages and several ways to resolve the issues.
What Do Ticketmaster Error Codes Mean?
Ticketmaster error codes are alphanumeric codes that appear when there is an issue processing your ticket request. Some common error codes you may encounter include:
- ERR001 – There is an issue with your request. Try refreshing the page and submitting again.
- ERR003 – The tickets you requested are no longer available. Try selecting different seats or a different event.
- ERR004 – There is an authentication error. Double check you are logged into the correct Ticketmaster account.
- ERR005 – Your payment method was declined. Verify your card details and available funds.
- ERR007 – You have exceeded the ticket limit. Review the event ticket limit and reduce your request.
- ERR008 – There was a timeout processing your order. Try submitting your order again.
The error code indicates where in the ticket purchasing process something went wrong. This can help you troubleshoot the issue.
Why Am I Getting a Ticketmaster Error Code?
There are several possible reasons you may receive an error code when trying to purchase tickets on Ticketmaster:
High Demand for Tickets
For very popular events, tickets can sell out extremely quickly. The high volume of traffic on the Ticketmaster website can sometimes cause errors or timeout issues. If you receive an error about unavailable tickets, try looking for seats in a different section or searching for another event.
Internet Connectivity Issues
To process a ticket order, you need a stable internet connection. If you lose connectivity while selecting seats or entering payment information, you may get an error code. Try refreshing the page or completing the transaction on a different network.
Incorrect Account Information
If you receive an authentication error, the account information you entered likely does not match Ticketmaster’s records. Double check you are logged into the correct Ticketmaster account before continuing.
Problems with Payment Method
One of the most common Ticketmaster errors relates to declined payment methods. This could indicate insufficient funds, an expired card, or incorrect card details. Verify your payment info and contact your bank if needed.
Exceeding the Ticket Limit
To discourage ticket scalpers, many events have limits on the number of tickets each customer can purchase. If you exceed the cap, you’ll get an error code. Review the event page for ticket limits.
Like any website, Ticketmaster may experience intermittent technical problems. Heavy traffic loads can sometimes cause temporary glitches. If you receive a general processing error, wait a few minutes and try again.
How to Fix Ticketmaster Error Codes
If you encounter an error code, don’t panic. Here are some tips for troubleshooting common Ticketmaster error codes:
Refresh the Page
For simple glitches, refreshing the Ticketmaster page often resolves the problem. Click your browser’s refresh icon or hit F5 to reload.
Double Check Your Information
Carefully review all account and payment details you entered. Correct any typos in your name, address, card number, security code, expiration date, etc.
Try a Different Payment Method
If your payment was declined, try a different credit card or purchasing with a PayPal account. Contact your bank to confirm the card hasn’t been suspended.
Clear Your Browser Cache
Large caches can sometimes create errors on ticketing sites. Try clearing your browsing history and website data before purchasing tickets.
Use a Different Device
If you continue getting errors, attempt to purchase tickets on another computer, tablet, or smartphone. This will rule out any issues with your specific device.
Contact Ticketmaster Customer Support
For persistent error codes, reach out to Ticketmaster’s customer service team for assistance troubleshooting. They can look into the specific error and explain how to fix it.
Consider Calling the Box Office
You can avoid Ticketmaster fees and website errors by purchasing tickets directly through the event’s box office phone line. Locate the box office number on the venue’s official website.
Avoiding Ticketmaster Error Codes
While occasional errors are inevitable, there are tips to reduce the likelihood of getting error coded on Ticketmaster:
- Purchase tickets when they first go on sale to avoid ticket scarcity errors.
- Ensure you have a strong wifi or LTE signal when buying tickets.
- Enter payment details quickly as tickets could sell out if you take too long.
- Set up your Ticketmaster account ahead of time so your info is pre-populated.
- Only open one browser window to buy tickets – multiple windows can create conflicts.
- If purchasing multiple tickets, make sure you do not exceed the ticket limit.
While annoying, most Ticketmaster error codes are easy to resolve. With a few simple troubleshooting tips, you’ll be able to secure those coveted tickets in no time!