There are a few common reasons why your Ticketmaster ticket may not be ready yet:
The event is still a while away
If the concert, game, or show you bought tickets for is not happening for awhile, Ticketmaster often waits to release the tickets. This is especially common for events that are months or years in the future. Ticketmaster wants to wait until the event details and seating charts are finalized before releasing tickets to customers.
So if you purchased tickets for an event that is not for a few months or longer, you may need to wait for Ticketmaster to officially “release” the tickets. This typically happens 4-6 weeks before the event date.
The tickets are paperless/mobile entry
Many events now use paperless ticketing or mobile entry. With these ticket types, you won’t receive an actual paper ticket. Instead, your ticket barcode will be available in your Ticketmaster account to display on your mobile phone.
If you bought paperless/mobile entry tickets, your ticket barcode may not be viewable until 1-2 weeks before the event. This is normal – for these types of tickets, you just need to check your Ticketmaster account closer to the event date.
Your payment is still being processed
Sometimes there can be a delay between when you purchase tickets and when payment is fully processed. If your card has not been officially charged yet, Ticketmaster may hold off on releasing the tickets.
To check on your payment status, you can view your past Ticketmaster orders and see if the charge is still pending or if it has been posted to your account. If it is still pending, give it a few more days to fully process.
There was an issue with your order
In some cases, there may have been an error or issue with your ticket order that needs to be resolved. Some examples include:
- Your payment was declined or did not go through properly
- You entered incorrect account information when purchasing
- There was suspected fraud with your purchase
- The tickets you requested were no longer available
If there was an order issue, Ticketmaster will typically contact you via email with instructions on how to resolve it. Be sure to check your email inbox and spam folder for any messages from Ticketmaster.
The seller has not released the tickets yet
If you purchased resale/speculative tickets on Ticketmaster from a seller, the seller may not have officially released the tickets to you yet.
This can happen when resellers list tickets for sale before they actually have the tickets in hand. You may have purchased the tickets, but the seller needs more time to acquire and deliver the tickets to your account.
Reach out to the seller directly through Ticketmaster for updates on when they expect to fulfill your order.
How long does it take for Ticketmaster tickets to become ready?
In most cases, Ticketmaster tickets should be ready in your account within 2-4 weeks of purchasing, as long as there are no pending order issues or delays. Here are some general guidelines on when to expect access to your tickets:
| Event Date | When Tickets Are Usually Ready |
|---|---|
| Within the next 1-2 months | Within 2 weeks of purchase |
| 2-6 months away | 4 weeks before event |
| 6-12 months away | 6 weeks before event |
| Over 1 year away | 2-3 months before event |
However, the timing can vary depending on the specifics of each event, the type of ticket, and any order issues. If your ticket is still not accessible after the typical processing time, reach out to Ticketmaster customer service for help investigating.
What should I do if my Ticketmaster tickets are still not ready?
If your Ticketmaster tickets are still not showing as ready in your account even after the event is coming up soon, take the following steps:
- Check your email and Ticketmaster account for any notifications about pending order issues that need to be resolved
- Contact Ticketmaster customer service by phone or chat and explain your situation
- Be prepared to provide your order number, ticket details, and any other information requested
- Ask the customer service agent what is causing the delay and when the tickets will be released
- If there is an error or problem, work with the agent to resolve it
- If needed, request to escalate your issue to a manager for additional support
- You may need to be patient as high demand events can sometimes cause delays
As long as you purchased the tickets through official Ticketmaster channels, they should be able to locate your order and figure out what is going on. Be persistent yet polite when following up, and continue escalating your issue until received if needed. Most problems can be resolved with good customer service.
Key tips for checking your Ticketmaster tickets
To have the smoothest experience getting access to your Ticketmaster tickets, keep these tips in mind:
- Log into your Ticketmaster account online or via the mobile app to view your tickets. You may need to wait for an email saying your tickets are ready before you can access them.
- Only buy tickets from trusted sources like Ticketmaster.com – unofficial resale sites often have ticket release delays or other issues.
- Make sure your payment information and Ticketmaster account details are accurate when ordering.
- Pay close attention to the listed sale start times and dates – tickets cannot be accessed before the scheduled on-sale.
- Save your order confirmation email as it contains your order number and other key details.
- Add ticketmaster.com to your safe senders email list to ensure you get status updates.
- Follow up proactively with customer service if your tickets are delayed for an unknown reason.
While waiting for tickets to become available can be anxious, this process ensures you will have valid event tickets that can be securely accessed and scanned at the venue entrance. With good communication and prompt follow up, any potential delays or issues can usually be resolved.
Conclusion
Ticketmaster tickets may sometimes take a few weeks to become accessible in your account for a variety of legitimate reasons. As long as you purchased from an official source, your tickets are likely safe and just require some more processing time. Stay in touch with Ticketmaster customer service, watch for updates via email, and address any pending order concerns early on to ensure you receive your tickets in time for the big event.
