If you’re trying to use a Ticketmaster offer code to get a discount on tickets but it’s not working, there are a few potential reasons why. The most common causes are that the code is expired, invalid, or not applicable to the event you’re trying to buy tickets for. Here’s a more in-depth look at why your Ticketmaster promo code may not be working and what you can try instead.
The offer code is expired
Most Ticketmaster promo codes and coupon codes are only valid for a limited time. This could be a specific date range, like a week or month when the code was released, or until a certain number of redemptions have been met. If you’re trying to use an older code, there’s a good chance it’s no longer valid. Double check the terms of the offer code – there may be expiration dates or other limitations printed on it.
For example, codes released for a specific concert tour or sports season often expire when that event is over. You likely won’t be able to use a code meant for last season’s games if you’re now trying to buy tickets for the current season.
The code can’t be applied to your event
Many Ticketmaster promo codes are event-specific or have other restrictions on which tickets you can use them for. The code likely won’t work if you’re trying to use it for a different event than intended. Carefully check the details of the offer code and any terms and conditions on the promotion.
For instance, a code meant for pop concerts won’t work if you’re trying to buy tickets for a comedy show or Broadway musical instead. Or it may only apply to certain ticket level tiers, like lower bowl seats versus floor seats. Always verify which events and ticket types the code is valid for.
You’re not meeting code requirements
Some Ticketmaster promo codes require you to meet certain qualifications to be eligible for the offer. For example:
- Spending a minimum dollar amount, like $200 on tickets
- Buying a specific number of tickets, like 4 or more
- Purchasing tickets for a particular city or venue
- Having a Ticketmaster fan club membership
- Using a specific payment method like PayPal or Ticketmaster gift cards
If you’re not satisfying one of these requirements, the promo code will not work when you apply it. Read all terms and conditions carefully to ensure you qualify for the offer.
You’re using the wrong code
It’s easy to mix up codes if you have several of them to choose from. Double check that the code you’re entering matches the actual offer. Some tips:
- Copy and paste the code instead of typing it, to avoid typos
- Verify the code’s letter case – some are all caps, some lowercase
- Check for zeros vs letter Os, or 1s instead of letters like Ls
- Make sure the code format matches requirements (e.g. XXXX-XXXX)
Even small errors in the promo code can prevent it from applying properly. Take a close look at the code and re-enter it carefully if needed.
The code has reached its usage limit
To prevent overuse, some Ticketmaster promo codes can only be redeemed a set number of times before they’re maxed out. Once the code hits its predetermined usage limit, it’ll no longer work even if it hasn’t expired yet. This is more common with general discount codes made available to the public.
If you know a code is being widely shared, try to use it soon after its release. There’s no way to see how many redemptions are left – once the cap is reached, the code simply stops working.
You have another offer code applied
Ticketmaster’s system will only allow one promo code to be applied per order. So if you already have another code entered, any additional codes you try to use will be rejected. The system can’t stack multiple codes.
You’ll need to remove the existing code first and then enter the one you want to use instead. It’s not possible to redeem multiple codes at the same time on one ticket purchase.
It’s tied to a specific account
Some Ticketmaster promo codes are directly tied to individual user accounts and can only be redeemed by that person. For example, codes emailed out to Ticketmaster fan club members or VIP account holders often can’t be shared or transferred.
Trying to use such a code on a different account other than the intended recipient won’t work. Make sure any account-specific codes are only redeemed through that person’s Ticketmaster login.
What to do if your Ticketmaster code isn’t working
If you run into the issue of your Ticketmaster promo code not being accepted, first double check the fine print for any restrictions or expiration dates. If it seems like the code should still be valid, try these troubleshooting tips:
- Contact Ticketmaster customer support and inquire if the code is still active and eligible for your order. There may be a technical issue on their end.
- Try entering the code in all uppercase or lowercase letters, if you’re unsure of its format.
- Delete cookies/cache and try applying the code on a different device or web browser.
- Close out of your Ticketmaster tab and reopen it, then re-enter the code.
- If you’re on the app, try the desktop site, or vice versa.
If the code has simply reached its redemption limit or expired, don’t waste time troubleshooting further. Instead, look into these alternative savings options from Ticketmaster:
Other ways to save on Ticketmaster orders
Take advantage of presales
Getting tickets during presales allows you to buy them before the general public. Presales usually offer lower prices, so you pay less by getting in early. Ways to access presales:
- Join artist fan clubs that give members presale code access
- Sign up for Ticketmaster’s Verified Fan presales
- Purchase an album or merch that came with a presale code
- Have an American Express card which offers presale deals to cardholders
Use a Ticketmaster gift card
Gift cards let you save on fees – the service fees are waived when redeeming a Ticketmaster gift card towards an order. Buy discounted gift cards online to maximize your savings on tickets.
Take advantage of ticket deals emails
Sign up to receive Ticketmaster’s promotional emails that often include special ticket offers, like $20 off $100 orders. These can offer substantial discounts compared to regular ticket prices.
Get a group discount
Buying tickets as a group can unlock discounts not available when purchasing individually. Groups of 4+ tickets typically get increasing percentage-off discounts the more you buy.
Buy Platinum seat tickets
Platinum seats are market-priced and adjust based on demand. When demand is lower, Platinum tickets can be a cheaper alternative to buying regular price tickets.
With so many limitations and eligibility requirements, it’s common for Ticketmaster offer codes to malfunction or refuse to apply to your order. Before you attempt using a code, read all associated terms to ensure you meet the conditions. If your code still won’t work, try troubleshooting tips or look into other ways to save on your ticket order.