There are a few common reasons why your O2 venue app may not be displaying your tickets properly:
You Haven’t Downloaded the Latest Version of the App
The O2 venue app gets updated periodically with bug fixes and new features. If you haven’t downloaded the latest version of the app from the App Store or Google Play Store, you may be running an outdated version that has issues displaying tickets.
Go to the app store on your device and check for any available updates to the O2 venue app. Download and install the latest version of the app and then try accessing your tickets again.
Update Your App to the Latest Version
Here are the steps to update the O2 venue app on iOS and Android devices:
- On an iPhone or iPad, open the App Store app and tap on your profile icon in the top right.
- Scroll down to see any pending app updates and tap ‘Update’ next to the O2 venue app.
- On an Android phone or tablet, open the Google Play Store app and tap the menu icon in the top left.
- Tap ‘My apps & games’ and then tap ‘Update’ next to the O2 venue app.
Once the latest version is installed, open the app and check if your tickets are now displaying correctly.
You’re Logged Into the Wrong Account
If you use multiple accounts on the O2 venue app, such as different family member accounts, you may be logged into the wrong account that doesn’t have your tickets.
Open the app menu and make sure you are logged into the correct account that purchased the tickets. Tap ‘Log out’ if needed and then log back in to the proper account.
Log Out and Back In to the Correct Account
Follow these steps to switch accounts in the O2 venue app:
- Open the app menu.
- Tap ‘My Account’.
- Tap ‘Log out’.
- Log back into the app with the email/password for the account that has your tickets.
Your tickets should now display correctly when logged into the proper account.
The Tickets Haven’t Been Transferred to You Yet
If someone else purchased the tickets and needs to transfer them to you in the app, you won’t see them in your account until the transfer is complete.
Have the ticket purchaser open the O2 venue app on their device and complete the ticket transfer process to assign the tickets over to you. Once you receive the transfer notification and accept the tickets, they should appear correctly in your app.
Accept a Ticket Transfer
To accept transferred tickets:
- Tap the ‘Accept transfer’ button in the transfer notification you receive.
- The tickets will be added to your account once you accept.
You can then view the transferred tickets in your app account.
The App is Having Technical Issues
Like any app, the O2 venue app can sometimes have temporary glitches or bugs that affect features like ticket display. Closing and reopening the app or logging out and back in can often resolve minor technical issues.
Also check the O2 app support pages or social media to see if they have posted any notices about known app issues. Technical problems affecting ticket display could be on the O2 venue app side and may be fixed soon.
Troubleshoot App Issues
Try the following basic troubleshooting steps:
- Force close and restart the O2 venue app.
- Log out and log back into your account.
- Update the app to the latest version.
- Check for internet connection issues.
- Delete and reinstall the app.
- Contact O2 venue app customer support.
This can often resolve common app glitches that prevent tickets from displaying properly. If issues persist, you may need to contact the app developer.
Your Tickets are Having Issues
In rare cases, there may be a problem with the individual tickets themselves that prevents them from displaying correctly in the app, such as:
- Corrupted ticket files.
- Incorrect ticket numbers.
- Expired or canceled tickets.
If you’ve ruled out all other potential causes, the underlying ticket data could be faulty. Contact the venue or ticket retailer where you purchased the tickets to have the tickets checked and corrected if needed.
As a workaround, have them resend your ticket information directly to your account email or reissue replacement tickets as needed.
Get Help with Faulty Tickets
If you think the tickets themselves are the issue:
- Contact the venue or ticket seller.
- Explain the issue with tickets not displaying in the app.
- Ask them to verify the ticket details and resend if needed.
- Request replacement tickets if they can’t resolve the display issue.
With corrected ticket data, your tickets should display properly again in the O2 venue app.
Check Your App Notifications Settings
If you purchased the tickets directly in the O2 venue app, make sure you have allowed notifications in your device settings for the app.
The O2 venue app needs notification access in order to send you important alerts about your tickets and events. If you have disabled app notifications, you may not receive your tickets or display issues can occur.
Go into your device notification settings and make sure notifications are enabled for the O2 venue app.
Enable App Notifications
On iOS and Android:
- Open device Settings.
- Tap Notifications.
- Tap the O2 venue app.
- Toggle on Allow Notifications.
With notifications turned on, your device will receive ticket updates and transfer alerts from the app.
Conclusion
Issues with your O2 venue app not displaying tickets properly can often be easily fixed. Updating the app, logging into the correct account, accepting transferred tickets, troubleshooting technical issues, getting faulty tickets reissued, and enabling app notifications are all steps that can get your tickets showing correctly again.
If problems persist after trying these troubleshooting tips, reach out to the O2 app developer support for additional assistance to get your ticket display issues resolved.
Common Display Issues | Potential Solutions |
---|---|
Outdated app version | Update to the latest app version |
Wrong account logged in | Log out and log into the correct account |
Pending ticket transfer | Accept the ticket transfer |
App technical issues | Restart app, reinstall app, contact support |
Problems with ticket data | Have venue resend or replace tickets |
Notifications disabled | Enable app notifications in device settings |